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Added 16 mins ago
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Vice President, Index Management – Equity Rebalancing, Canada
Solactive
Toronto, ON
- Full-time
As part of the Client Relationship Management & Advisory team, proactively cultivate relationships with a global client base, identify new business opportunities, and act as a trusted…
Added 51 mins ago
SA
Proposal Writer
Skyward Architecture Ltd.
Regina, SK
- From $60,000 CAD / year
- Full-time
- On-site
Overview* You will play a critical role in driving our business development efforts by managing proposals, bids, and client communications. You will collaborate with architects,…
Added 1 hour ago
VH
Quality Improvement Lead, Permanent Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our…
Added 1 hour ago
LU
Account Executive
LexisNexis UK
Toronto, ON · Canada - Toronto (Sheppard Ave)
- Full-time
You will partner with clients and prospects to understand their business challenges and deliver solutions that drive value. Managing the full sales cycle, you will build strong…
Added 1 hour ago
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Digital Product Manager - Intelligent Workflows
DNV
Toronto, ON
- Full-time
Partner with the Head of Section to shape product strategy, roadmap priorities, business cases, and long-term product direction.
Added 2 hours ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…including its incentive structure, mechanics, and viral loop. Partner with product and engineering to remove friction and drive a step-change in referred…
Added 2 hours ago
AG
Director, Communications Design
Adelphi Group
Toronto, ON
- Full-time
Lead and develop a direct relationship with the client to become a strategic partner with an in-depth understanding of their business.
Added 2 hours ago
AG
Sr. Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Lead and develop a direct relationship with the client to become a strategic partner with an in-depth understanding of their business.
Added 2 hours ago
AG
Head of Client Services & Toronto Office
Adelphi Group
Toronto, ON
- Full-time
This is a dual mandate: you are both the commercial and cultural leader of a ~35-person office, and the senior-most client partner ensuring the work we do drives real business results and…
Added 2 hours ago
AG
Account Director, Business Leadership - Automotive
Adelphi Group
Toronto, ON
- Full-time
Serving as the lead of the account team within the agency for client(s) with responsibility for developing and managing client business.
Added 2 hours ago
AG
Senior Vice President, Finance
Adelphi Group
Toronto, ON
- Full-time
Partner with CFO and leadership on client compensation planning, staffing models, utilization/billability, operations management and other matters impacting business performance.
Added 2 hours ago
AG
Senior Analyst, Data Science
Adelphi Group
Toronto, ON
- Full-time
…growing data science practice. In this role, you will lead the development and delivery of quantitative models and analyses across a portfolio of marketing clients, including predictive…
Added 2 hours ago
AG
Account Manager
Adelphi Group
Calgary, AB
- Full-time
As an Account Manager at Critical Mass, you are a key partner to both clients and colleagues, playing an essential role in managing day-to-day business needs, driving projects forward, and…
Added 2 hours ago
AG
Senior Financial Analyst
Adelphi Group
Toronto, ON
- Full-time
Lead a “top 5” CM client group as a trusted Finance Business Partner
Added 2 hours ago
AG
Manager, Media Relations
Adelphi Group
Toronto, ON
- Full-time
…results-oriented public relations professional who excels as a day-to-day client contact and tactical workstream leader. In this role, you will work within integrated account teams to…
Added 2 hours ago
AG
Account Director, Earned Media Strategy
Adelphi Group
Toronto, ON
- Full-time
About You: You are a seasoned media strategist, client partner, and team leader who thrives at the intersection of culture, news, and brand purpose. You know how to elevate earned-first…
Added 2 hours ago
AG
Account Director, Client Experience
Adelphi Group
Toronto, ON
- Full-time
You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact,…
Added 2 hours ago
AG
Senior Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
Create strong collaborative relationships with the client, planning teams, and specialty business units (SBUs).
Added 2 hours ago
AG
Senior Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Build and maintain strong client relationships and respectful partner relationships by demonstrating your ability to be responsible, reliable, and resourceful.
Added 2 hours ago
AG
Supervisor, Communications Designer
Adelphi Group
Toronto, ON
- Full-time
Build and maintain strong client relationships and respectful partner relationships by demonstrating your ability to be responsible, reliable, and resourceful.
Added 2 hours ago
AG
Senior Campaign Manager, Search
Adelphi Group
Toronto, ON
- Full-time
Partner with Account Managers to source proposals from media partners and liaise with Specialty Business Units (SBUs) as required.
Added 2 hours ago
AG
Sr. Campaign Manager, SEO
Adelphi Group
Toronto, ON
- Full-time
Partner with Account Managers to source proposals from media partners and liaise with Specialty Business Units (SBUs) as required.
Added 2 hours ago
AG
Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Lead and develop a direct relationship with the client to become a strategic partner with an in-depth understanding of their business.
Added 2 hours ago
AG
Sr. Campaign Manager, Search
Adelphi Group
Toronto, ON
- Full-time
Partner with Account Managers to source proposals from media partners and liaise with Specialty Business Units (SBUs) as required.
Added 2 hours ago
AG
Senior Manager, Catalyst
Adelphi Group
Toronto, ON
- Full-time
· Partner with senior leadership to drive client satisfaction, growth and business results.

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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