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Added 11 mins ago
LN
Assistant Technical Director - HISTORY, Ottawa
Live Nation Entertainment
Ottawa, ON
- Part-time
The Assistant Technical Director is responsible for supporting the Technical Director and ensuring the success of show and event productions by managing the day-to-day technical and…
Added 11 mins ago
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Associate Director Identity Security
Accenture
Toronto, ON
- Full-time
…successfully in a fast-paced, team-oriented environment. You’re a creative, analytical problem solver with above average documentation skills who can speak to both technical and…
Added 26 mins ago
EC
Event Audio Visual Technician- Part Time- Fairmont Jasper Park Lodge
Encore Canada
Jasper, AB
- Part-time
…This position reports to an Operations Manager, Operations Director or Director, Event…
Added 55 mins ago
HS
HSW Advisor - 1 Full-Time, Permanent, Position in Edmonton or Calgary
Health Sciences Association of Alberta
AB · Edmonton, AB
- Full-time
…in either the Edmonton or Calgary office, reporting to the Director, Negotiations and Organizing. This in-scope position will be responsible for the provision of professional health, safety…
Added 1 hour ago
CP
Manager, Marketing & Communications
Canuck Place Children's Hospice
Vancouver, BC
- Temporary
· Supports issues management in collaboration with Director, Marketing and Communications and Chief Communications Officer
Added 1 hour ago
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Directeur, Médias Numériques
DAC
Montreal, QC
- Full-time
…expertise couvrant le SEO/GEO, les médias payants, la production créative, l'analytique et l'optimisation locale, nous combinons les esprits les plus brillants avec les technologies…
Added 1 hour ago
Cyber Security Operations and Identity Manager
Pembina Pipeline Corporation
Calgary, AB
…join the team. Reporting to the Cyber Security and Governance Director within the Information Services team, this role leads cyber security operations and identity and access management…
Added 1 hour ago
SS
Technical Support Team Lead, FME Form
Safe Software
Remote, Canada
- $80,100 to $95,600 CAD / year
- Full-time
- Remote
Maintain active communication with the Director of Customer Support and the VP, Customer Experience.
Added 1 hour ago
BC
Head of Lighting
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.
Added 1 hour ago
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Executive Recruiter
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- Full-time
…already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the…
Added 2 hours ago
AO
SBP Kids Ministry Coordinator (Part-Time - 1 Year Maternity Leave Coverage)
Archdiocese of Halifax-Yarmouth
Halifax, NS
- Part-time
…disciples. The Coordinator works under the direction of a Pastoral Director on the PLT and in close partnership with the Children’s Ministry Activator. This role is primarily about…
Added 2 hours ago
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Ecommerce Manager
TalentFinity Recruitment
Mississauga, ON
- $80,000 to $105,000 CAD / year
- Full-time
Help prioritize work with the Director, E-Commerce, then drive execution, follow-up, and accountability.
Added 2 hours ago
Manager, Performance Marketing
Viral Nation Inc.
Canada
…fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and…
Added 2 hours ago
TU
Practice Education Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…the Manager of Operations and Finance (MOF) and the Associate Director Undergraduate Programs (AD UG). The position collaborates with Clinical practice faculty members regarding hiring of…
Added 2 hours ago
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Associate Director, Media Strategy
Swoon
Montreal, QC
- Full-time
Added 2 hours ago
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Demand Generation Manager
Guusto
Canada
- Full-time
We're hiring a hands-on demand-generation marketer to be the right hand to our Director of Growth Marketing. You'll own marketing-sourced pipeline and run our growth engine day-to-day…
Added 2 hours ago
RG
Directeur (trice), Réclamations individuelles / Director, Individual Claims
Reinsurance Group of America, Incorporated
Montreal, QC · Canada, Montreal, RGA Re
- Full-time
Reporting to the AVP, Claims, the Director, Individual Claims, manages all activities related to claims. The Director defines the vision and the strategy for the management of his/her…
Added 2 hours ago
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Program Manager, Indigenous Health
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to a Director, Indigenous Health, the Program Manager is responsible for the management and oversight of strategic programs and related projects under Indigenous Health’s (IH)…
Added 2 hours ago
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Marketing Content Coordinator
Canadian Ski Instructors' Alliance / Alliance des moniteurs de ski du Canada
Montreal, QC
- Full-time
Reporting directly to the Director, Marketing & Communications, the Marketing Content Coordinator produces and publishes CSIA’s social media and creative content in both official languages,…
Added 2 hours ago
QR
Human Resources Business Partner – Western Canada
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Rocky View No 44, AB · Rocky View County, AB
- Full-time
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Manager, Software Development (Vehicle Services)
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Biomarker & Bioanalytical Development Lead (Director / Senior Director)
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We are a creative and innovative team that strives for excellence in all we do and has fun along the way. Our core focus is on helping patients and advancing science. For more information…
Added 3 hours ago
Manager, Media Planning
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Montreal, QC
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by…
Added 3 hours ago
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Research Technology & Data Specialist - Mississauga, ON
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Mississauga, ON
- Full-time
Job Information: Reporting to the Director of Research & Media Strategy, the Research Technology & Data Specialist will support the development and enhancement of PATTISON’s research…
Added 3 hours ago
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Sales Manager, Star Building Materials
Qualico Developments Canada Ltd.
Nisku, AB
- Full-time
Reporting to the Director, Branch Operations, as the Sales Manager, you analyze the marketplace to develop sales targets and tactics; and effectively coach and lead the Sales force in…

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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