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Added 8 mins ago
H
Vice President & Managing Director, Canada Sales
HP
Mississauga, ON
- Full-time
HP Canada is seeking a Vice President and Managing Director to lead the Canadian Sales team. A key member of the North America Commercial Organization, they will report directly to the…
Added 8 mins ago
Nurse Practitioner (N5)
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Director of Patient Services or designate, the Nurse Practitioner RN(NP) participates as a part of the multidisciplinary team, applying current nursing…
Added 8 mins ago
PB
CG Technical Director
Pitch Black Creative
Toronto, ON · Montreal, Québec
- Full-time
The CG Technical Director supports the CG department by building tools, improving workflows, and providing visibility into production challenges across multiple shows. Working closely with…
Added 8 mins ago
PB
CG Technical Director
Pitch Black Creative
Vancouver, BC · Montreal, Québec
- $80,000 to $120,000 CAD / year
- Full-time
The CG Technical Director supports the CG department by building tools, improving workflows, and providing visibility into production challenges across multiple shows. Working closely with…
Added 8 mins ago
PB
CG Technical Director
Pitch Black Creative
Montreal, QC
- Full-time
The CG Technical Director supports the CG department by building tools, improving workflows, and providing visibility into production challenges across multiple shows. Working closely with…
Added 8 mins ago
MI
Senior Manager, Fund Accounting, Private Markets
MUFG Investor Services
Toronto, ON
- $105,000 to $154,000 CAD / year
- Full-time
The Senior Associate Director (Senior Manager) is accountable for the performance and results of assigned private equity and private debt client portfolios, ensuring high-quality, timely…
Added 8 mins ago
UH
Administrative Quality Lead
University Health Network
Toronto, ON
- Full-time
Collect and review quality indicators; identify gaps and trends; develop action plans and report quality issues to the Nurse Manager/Clinical Director
Added 17 mins ago
HS
Sales director (except retail and wholesale)
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Laval, QC
- From $100,000 CAD / year
- Full-time
- On-site
Added 23 mins ago
Manager, Clinical
Bayshore
Thunder Bay, ON
As Clinical Manager, you will work closely with the Senior Manager and Clinical Director to ensure clinical excellence across all NRIO programs. You’ll oversee client care, staff…
Added 23 mins ago
Manager Indigenous Relations
FortisAlberta
Calgary, AB
Reporting to the Director Stakeholder & Government Affairs, the Manager Indigenous Relations will serve as the main point of contact for Indigenous Communities and customers, Indigenous…
Added 23 mins ago
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Power Platform Developer
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Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Director, Procurement Compliance and Governance, the Power Platform Developer supports Procurement and related business teams through business intelligence, data,…
Added 23 mins ago
Senior Development Officer
Hillel International
Toronto, ON
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Added 23 mins ago
Lead Graphic Artist
2K
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…diegetic in-world branding that supports an immersive user experience and seamless visual consistency, ultimately bringing the richly imagined world of BioShock to…
Added 36 mins ago
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TOTAL REWARDS ADMINISTRATOR (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Contract
Reporting to the Director, Total Rewards, you will spend approximately 80% of your time supporting Total Rewards operations and 20% providing general administrative support to the Talent…
Added 36 mins ago
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DIRECTEUR DES FINANCES - CANADA
The Home Depot Canada
Toronto, ON
- Full-time
A Bachelor's degree or Equivalent Work Experience
Added 36 mins ago
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Finance Manager, Technology
The Home Depot Canada
Toronto, ON
- Full-time
A Bachelor's degree or Equivalent Work Experience
Added 36 mins ago
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Junior Buyer
Aston Carter
Burnaby, BC
- $21 to $24 CAD / hour
- Contract
…Buyer, 1x Technical Buyer, and 1x Junior Buyer. Reporting to the Director of Supply Chain, you will work 40 hours per week from Monday to Friday, 8 AM to 4:30 PM, with a 30-minute break.…
Added 36 mins ago
GL
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Hamilton, ON
- Contract
…high‑quality innovation. As a trusted leadership partner to the Director of R&D, the Senior Manager provides the expertise, reliability, strategic insight, and operational structure needed…
Added 36 mins ago
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Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
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Added 37 mins ago
HI
INTERNAL - Full-Time Hybrid Site Supervisor (2 month Temp Contract)
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- Full-time
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Added 37 mins ago
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Added 37 mins ago
UO
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Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
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Added 37 mins ago
PERSONAL SUPPORT WORKER
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…of 600 hours in duration (including class time and practical experience…
Added 37 mins ago
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Added 37 mins ago
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Senior Best Practice Consultant, Process & Enablement
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Waterloo, ON · Sun Life Waterloo King
- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts…

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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