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Added 8 mins ago
OH
Manager, Transplant Services
Ontario Health
Toronto, ON
- Full-time
Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
Added 53 mins ago
TP
Educational Assistant - Palliser Beyond Borders - Temp Full-Time
The Palliser School Division
Coaldale, AB
- Full-time
…offer students and families a unique multicultural education experience that includes and extends the model of traditional K-12 classroom learning in local communities to education without…
Added 54 mins ago
OH
Director, Transplant Services
Ontario Health
Toronto, ON
- Full-time
…Responsible for the oversight of Ontario’s transplant network, the Director leads the 24/7/365 operation of the provincial transplant system, including organ allocation, organ recovery…
Added 54 mins ago
FH
Manager, Centralized Hiring & Workforce Initiatives
Fraser Health
Surrey, BC
- Temporary
To support the growth in Fraser Health, our Talent Acquisition Team is looking for a hiring leader with experience as a Clinical Manager. In this crucial role you will lead the hiring for…
Added 1 hour ago
Nurse Practitioner (N5)
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Director of Patient Services or designate, the Nurse Practitioner RN(NP) participates as a part of the multidisciplinary team, applying current nursing…
Added 1 hour ago
UH
Administrative Quality Lead
University Health Network
Toronto, ON
- Full-time
…national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology,…
Added 1 hour ago
UO
Clinical Skills and Simulation Lab Technician
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
Reports to the Associate Director, Experiential Education, and works interdependently with staff and faculty in the CSSL.
Added 2 hours ago
Education Facilitator & Infection Control Practitioner (ICP) - Repost
Winnipeg Regional Health Authority
Morris, MB
Reporting to the Director Health Services - Staff Development, Infection Prevention & Control (IP&C), the Education Facilitator & Infection Control Practitioner participates as an active…
Added 2 hours ago
UO
Practice Education Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Meets regularly with the CPPU Manager, Associate Director - UG and UG Program Coordinator to receive direction for projects and specifics goals.
Added 3 hours ago
TS
Shift Lead LPN
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Part-time
…Collaborate with the Clinical Education Manager, Clinical Educator, Director of Care and Alberta Health Services Case Managers with the implementation and…
Added 3 hours ago
SS
Health Care Aide | Casual | Days/Evenings/Nights
Sienna Senior Living
Kelowna, BC
- Part-time
…form a deep understanding of your residents and their living experience. You will build relationships with the residents and their family members, offering a variety of support options and…
Added 3 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 3 hours ago
CM
Nurse Practitioner (N5)
CancerCare Manitoba
Winnipeg, MB
- Full-time
Under the general direction of the Director of Patient Services or designate, the Nurse Practitioner RN(NP) participates as a part of the multidisciplinary team, applying current nursing…
Added 3 hours ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 3 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 3 hours ago
Administrative Assistant, Nursing Administration
Sinai Health
Toronto, ON
The Administrative Assistant is an integral member of the Community Partnerships and Cancer and Palliative Program Performance portfolio, supporting the Senior Director and other team…
Added 4 hours ago
SS
Behavioural Support Nurse (RPN BSO) - Temporary Full Time - 7am - 3pm
Sienna Senior Living
Toronto, ON
- Full-time
Reporting to the Director of Care, the Registered Practical Nurse – Behavioural Support Nurse is a critical role within our communities as it impacts the lives of residents.
Added 4 hours ago
SS
Registered Nurse | Permanent Part-Time Day
Sienna Senior Living
Toronto, ON
- Part-time
Reporting to the Director of Care, the Registered Nurse will play a crucial role in providing high-quality resident care and ensuring the well-being of the residents.
Added 4 hours ago
SS
Registered Practical Nurse
Simple Staffing
Burlington, ON
- Full-time
Reporting to the Director of Care/Director of Nursing or designate, the role of the Registered Practical Nurse encompasses a wide range of professional nursing responsibilities in…
Added 4 hours ago
TN
Part-time Driver
The New School of Montpelier
Brampton, ON · Regional Municipality of Peel, ON
- Part-time
…complete any required background checks. Ability to remain calm, patient, and professional in a variety of situations. Ability to maintain confidentiality and professional boundaries.…
Added 4 hours ago
RV
Regional Director, Data & AI
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
The Regional Director, Data & Artificial Intelligence provides strategic and operational leadership for regional data, analytics, business intelligence, artificial intelligence, and data…
Added 4 hours ago
LH
2600002622 - Patient Care Manager Maternal Child Program
Lakeridge Health
Oshawa, ON
- Full-time
Reporting to the Director of Women and Children's Healthcare Program, the Patient Care Manager provides management and leadership in the on-going development, implementation and continuous…
Added 4 hours ago
BC
Physician Assistant
Brant Community Healthcare System
Brantford, ON
- $52.89 to $60.74 CAD / hour
- Part-time
Reporting to the Chief and Medical Director of Emergency Department, and working closely with the existing Physician Assistant team, under the direction and supervision of a registered…
Added 5 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 5 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
Four Pillars: Patient-First | People-Centred | Partnership-Based | Progress-Focused

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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