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Added 8 mins ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
…energy by providing strategic, innovative, and sustainable solutions to its…
Added 8 mins ago
SM
Project Manager III Project Management Office
St. Michael's Hospital
Toronto, ON
- Temporary
Partner with Manager and Senior Director on workforce planning, recruitment, and team development.
Added 8 mins ago
3
Talent & Culture Specialist
360.Agency
Montreal, QC
- Full-time
…360.Agency team! We specialize in creating web and marketing solutions designed for Canadian automotive…
Added 8 mins ago
WI
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Fort St. John, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers.
Added 8 mins ago
WI
Archaeology Field Director
WSP in Canada
Fort St. John, BC
- Full-time
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Added 8 mins ago
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Quality Assurance Architect
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- Contract
Reports To: Associate Director, Enterprise Application
Added 8 mins ago
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Research Technology & Data Specialist - Mississauga, ON
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Mississauga, ON
- Full-time
Job Information: Reporting to the Director of Research & Media Strategy, the Research Technology & Data Specialist will support the development and enhancement of PATTISON’s research…
Added 8 mins ago
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Director, Talent Management and Engagement
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- $138,198 to $162,566 CAD / year
- Full-time
The House of Commons’ Human Resources Services is currently looking to staff the Director, Talent Management and Engagement position.
Added 10 mins ago
QD
Sales Manager, Star Building Materials
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- Full-time
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Added 10 mins ago
Director, Marketing Activation & Category Solutions (12mth Contract)
Molson Coors
Toronto, ON
In the role of Director, Marketing Activation & Category Solutions (12-Month Contract) working in Toronto, ON, you will be part of the Commercial Leadership Team. You will lead Molson Coors…
Added 10 mins ago
SD
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- Full-time
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Added 10 mins ago
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Program Controls Manager, Data Center Construction
Bell
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Added 25 mins ago
AG
Associate Creative Director
Adelphi Group
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- Full-time
Added 25 mins ago
Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)
Amazon
Toronto, ON
On any given day, you might help a VP/Director of Product at a Canadian SaaS company understand the business case for migrating their core platform to AWS, facilitate an alignment session…
Added 25 mins ago
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AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Director, AI & Digital Planning, the AI Engineer will be responsible for using the latest AI tools to design, prototype, build, evaluate, and scale AI solutions including…
Added 39 mins ago
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Director of Engineering
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Cambridge, ON
- Full-time
We are partnering with a well-established engineered manufacturing organization to recruit a Director of Engineering who will lead the Engineering and Quality functions across multiple…
Added 39 mins ago
ML
Legal Assistant - Business Law
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Calgary, AB
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…provide the most creative, effective, and satisfying legal solutions for our clients. With an office located in the south of Calgary and one in the downtown core, we are conveniently…
Added 39 mins ago
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Experience Requirements Advisor
Chartered Professional Accountants of British Columbia
Vancouver, BC
- $67,800 to $80,450 CAD / year
- Full-time
Reports To: Associate Director, Employer Relations and Talent Development
Added 40 mins ago
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Speech Language Pathologist
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- Part-time
…training, and public education as assigned by the Clinical Director and/or the Executive…
Added 40 mins ago
Manager of Commercial Financial Planning and Analysis (FP&A)
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…of high-purity alcohols, specialty solvents, custom blended solutions, and fuel ethanol to businesses worldwide. Our primary markets span life sciences (pharma/biopharma, medical devices),…
Added 40 mins ago
UO
Student Financial Business Support Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,727.33 to $11,112 CAD / month
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Added 40 mins ago
Manager, Student Services, Undergraduate Medical Education (Saskatoon or Regina)
University of Saskatchewan
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…(UGME) program in the College of Medicine. Reporting to the Director, Student Services, this role establishes the vision, strategic priorities, and long-term development of programs that…
Added 55 mins ago
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Managing Director, Head of Financial Engineering
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Added 55 mins ago
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Senior Analyst, Research Operations
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Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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