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Added 14 mins ago
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VIP Team Manager | Betty CA
Betty
Toronto, ON
- $110,000 to $140,000 CAD / year
As a VIP Manager at Betty, you will lead a team of VIP Account Managers responsible for delivering exceptional, personalized experiences to our highest-value players. You will be…
Added 14 mins ago
NC
Housing Support Worker
Neighbours Community Homes
Toronto, ON
- Full-time
Housing Support Worker works alongside tenants and participants and is responsible for providing services to improve tenant mental health, housing stability, unit conditions and for…
Added 14 mins ago
NC
Housing Support Worker
Neighbours Community Homes
Canada
- Full-time
Housing Support Worker works alongside tenants and participants and is responsible for providing services to improve tenant mental health, housing stability, unit conditions and for…
Added 14 mins ago
LC
Asset Protection Representative
Loblaw Companies Limited
Fredericton, NB
- Full-time
Support for you at Loblaw goes far beyond a paycheque. We will reimburse your annual security license costs and support your ongoing career development with in-house training programs and…
Added 29 mins ago
O&
District Chef - O&B
Oliver & Bonacini
Toronto, ON
- $100,000 to $125,000 CAD / year
- Full-time
The Executive Chef balances creativity with strong business acumen, using thoughtful menu development, financial management, labour optimization, and operational discipline to drive the…
Added 29 mins ago
O&
District Chef - Braven, Kindred, Lobby Bar
Oliver & Bonacini
Edmonton, AB
- Full-time
The Executive Chef balances creativity with strong business acumen, using thoughtful menu development, financial management, labour optimization, and operational discipline to drive the…
Added 29 mins ago
RB
Client Advisor
Royal Bank of Canada
Swan River, MB
- Full-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 43 mins ago
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Regional Account Manager - ProAV (Ontario, Canada)
ViewSonic
Canada
- Full-time
The Regional Account Manager will be responsible for all sales activities in support of named Regional & National AV (Audio/Video) Channel Partner(s). The ideal candidate will have…
Added 43 mins ago
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Electrical Engineer / System Integrator
Canal
North Vancouver, BC
- Full-time
Reporting to a Discipline Lead, Engineers / System Integrators participate in the design, development, implementation and documentation of marine systems and solutions. This role is…
Added 43 mins ago
B
VIP Team Manager | Betty CA
Betty
Toronto, ON
- $110,000 to $140,000 CAD / year
- Full-time
As a VIP Manager at Betty, you will lead a team of VIP Account Managers responsible for delivering exceptional, personalized experiences to our highest-value players. You will be…
Added 43 mins ago
TI
Manager, Enterprise Risk Management
Teranet Inc.
Toronto, ON
- $140,400 to $152,100 CAD / year
- Full-time
The Manager, Enterprise Risk Management (ERM) is primarily responsible for leading the development, implementation, and continuous improvement of Teranet's Business Continuity Management…
Added 43 mins ago
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Banking Relationship Sales Representative (Small Business Solutions) – Whitby Territory
ADP
Mississauga, ON
- $71,600 to $121,600 CAD / year
- Full-time
Promotion progression- This role is designed with a built-in progression. You come in as a District Manager, but we don’t expect you to perform at full quota immediately. There’s a ramp…
Added 43 mins ago
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Digital Sales Engineer / Market Development Manager-Automation-Flygt
Xylem
Montreal, QC
- Full-time
Xylem Canada Ltd. is seeking a Market Development Manager – Flygt ADS / Digital Sales Engineer (Automation & Digital Solutions) to support and expand the sales of Flygt automation and…
Added 43 mins ago
CF
Financial Services Assistant-EN
Canadian Forces Morale and Welfare Services
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- $19.85 to $23.41 CAD / hour
- Full-time
At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their…
Added 43 mins ago
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Senior Implementation Consultant
Nakisa
Montreal, QC
- Full-time
…some of the world's largest organizations turn complicated business challenges into working solutions. You will be the senior advisor clients rely on through delivery. You will help Sales…
Added 43 mins ago
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Marketing Coordinator
Sahara Place
Brampton, ON
- Full-time
Schedule: Weekdays, with some evenings and weekends for events and content shoots
Added 44 mins ago
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Principal Enterprise Architect
RBC
Toronto, ON
- Full-time
The Principal Enterprise Architect (EA) is responsible for developing enterprise vision and target state architecture for CNB and the assigned business domains within the bank aligned to…
Added 44 mins ago
R
Client Advisor
RBC
Swan River, MB
- Full-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 44 mins ago
UO
Information & Outreach Coordinator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Administrative Services with functional supervision to the Marketing & Communications Partner (MarCom Partner), the Information & Outreach Coordinator works within…
Added 44 mins ago
Leasing Administrative Assistant
Realstar
Pointe-Claire, QC
Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)
Added 44 mins ago
Business Development Manager, Underwriting
Talent Acquisition Team at Westland Insurance. Text reply only.
Calgary, AB
As a Business Development Manager, Underwriting, you’ll play a key role in growing Agile’s business across your assigned territory. You’ll build and strengthen broker relationships,…
Added 44 mins ago
Business Development Manager, Underwriting
Talent Acquisition Team at Westland Insurance. Text reply only.
Dartmouth, NS
As a Business Development Manager, Underwriting, you’ll play a key role in growing Agile’s business across your assigned territory. You’ll build and strengthen broker relationships,…
Added 44 mins ago
Senior Manager of Operations
New Age Services Inc.
Calgary, AB
New Age Services Inc. (NAS) is seeking an experienced and collaborative Senior Manager of Operations to provide leadership across key corporate support functions, including Information…
Added 44 mins ago
Human Resources Coordinator E049-26
Legal Aid BC
Vancouver, BC
PRIMARY FUNCTION: Reporting to the Senior Human Resources Advisor, this position provides administrative services and human resources support services to the Manager and Human Resources…
Added 44 mins ago
OT
Manager, Financial & Subsidiary Reporting
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Manager, Financial & Subsidiary Reporting is responsible for financial statement preparation and reporting for subsidiary entities in various jurisdictions, including managing the…

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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