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Added 3 mins ago
SD
Manager, IVD Manufacturing
Sekisui Diagnostics P.E.I. Ltd.
Charlottetown, PE
- Full-time
As Manager, IVD Manufacturing, you will lead our Production and Packaging Operations in Charlottetown, ensuring the safe, efficient, and compliant manufacture of In Vitro Diagnostic (IVD)…
Added 14 mins ago
CI
Talent Acquisition Advisor
Colliers International
Toronto, ON
- Full-time
…a proactive and strategic approach to sourcing and pipeline development, excelling in a fast-paced environment while anticipating future hiring…
Added 14 mins ago
JI
Human Resources Business Partner - Bilingual (FR/EN)
J.D. Irving, Limited
Moncton, NB
- Full-time
Anticipate and understand the recruitment needs of your stores in partnership with the District Manager and Talent Acquisition Specialist focusing on talent identification, retention, and…
Added 14 mins ago
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Operations Associate
BMO
Halifax, NS · Nova_Ctr
- Full-time
Supports the development of tools and delivery of training focused on branch administration and delivering business results.
Added 14 mins ago
E
Delivery Manager
EXL
Canada
- Full-time
Lead full lifecycle delivery of data and AI solutions – from discovery and design through development, deployment, and adoption.
Added 14 mins ago
SN
Project Manager - Mobility
Starlim North America
London, ON
- Full-time
Take a leadership role for all project management activities for the commercialization of new customer components in a multi-stage validation process including design concept, engineering…
Added 14 mins ago
TL
Account Manager
The Learning Network (TLN)
Remote, Canada
- Full-time
- Remote
We are seeking an Account Manager to manage and grow a portfolio of existing client accounts, with a strong focus on revenue retention, renewals, upselling, cross-selling and long-term…
Added 14 mins ago
Associate Director, Bain Academy
Bain & Company
Toronto, ON
Share expertise on learning and development topics with Bain and client leadership teams.
Added 14 mins ago
M
Specialty Services Manager (Assistant Personal Training Manager)
Movati
Burlington, ON
- Full-time
A Specialty Services Manager is a fun role as you get to change members lives each and every day! Part of this fulfillment is leading and participating in weekly Training & Development…
Added 14 mins ago
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CEO/General Manager
Co-op
Estevan, SK
- Full-time
Southern Plains Co-op invites applications for the position of Chief Executive Officer/General Manager (CEO/GM) to lead their passionate team.
Added 26 mins ago
ON
Assistant Manager - Riocan Durham Centre
Old Navy
Ajax, ON
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 26 mins ago
TC
Adobe Site Reliability Engineer
Tata Consultancy Services
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
…model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over…
Added 26 mins ago
EE
Manufacturing Engineering Manager
Express Employment Professionals - Kitchener / Waterloo
Kitchener, ON
- Full-time
Strong leadership, team-building, and employee development skills with a hands-on management approach.
Added 26 mins ago
NS
Senior Account Manager-Loyalty & Incentives
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a driven, organized and relationship-focused Account Manager – Loyalty & Incentives to manage and grow a portfolio of key client accounts.
Added 26 mins ago
M
Bilingual Sr. Training Specialist
MCAP
Toronto, ON
- Full-time
Seek and provide peer feedback on training delivery, design, and development
Added 26 mins ago
RE
Technical Project Manager
Randstad Enterprise
Montreal, QC
- Contract
Job Title - Technical Project/Program Manager
Added 26 mins ago
I
Customer Experience Leader
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Milton, ON
- $18.95 to $23.25 CAD / hour
- Full-time
…consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer…
Added 26 mins ago
ON
Gestionnaire adjoint/Assistant Manager - Carrefour Angrignon
Old Navy
Montreal, QC
- Full-time
…bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable…
Added 26 mins ago
LN
Junior Human Resources Business Partner
Lambert Nemec Group
Winnipeg, MB
- Full-time
…collaboratively, with plenty of room for growth and professional…
Added 28 mins ago
TF
Human Resources Business Partner
TForce Freight
Calgary, AB
- Full-time
As part of the Western Canada Human Resources team, you will report to the Manager, Human Resources, Western Canada. This is a hybrid position requiring two to three days per week in the…
Added 28 mins ago
Senior Manager Data and Insights
Scotiabank
Montreal, QC
Supports the development of monthly business insights reports and stories for Grow Quebec leadership.
Added 28 mins ago
RC
Senior Manager, Human Resources - North America Commercial Teams (18-month Contract Role)
Revlon Corporate
Mississauga, ON
- $130,000 to $140,000 CAD / year
…implementation efforts that strengthen culture, engagement, leadership effectiveness, talent development, and…
Added 28 mins ago
Client Relationship Manager
The Canada Life Assurance Company
Vancouver, BC
As a Client Relationship Manager, you will be responsible for managing and strengthening relationships within a portfolio of Workplace Retirement clients. Acting as a trusted partner to…
Added 28 mins ago
Lead Client Partner, Financial Services
Pinterest
Toronto, ON
…banking and insurance. Partnering closely with a Client Account Manager, you will build trusted relationships across agencies and direct client organizations, from practitioners to senior…
Added 44 mins ago
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Store Manager - Smart Centres Oakville
Reitmans (Canada) Ltée/Ltd
Oakville, ON
- Full-time
Reporting to the District Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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