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Added 37 mins ago
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Regional Account Manager - ProAV (Ontario, Canada)
ViewSonic
Canada
- Full-time
The Regional Account Manager will be responsible for all sales activities in support of named Regional & National AV (Audio/Video) Channel Partner(s). The ideal candidate will have…
Added 37 mins ago
A
Banking Relationship Sales Representative (Small Business Solutions) – Whitby Territory
ADP
Mississauga, ON
- $71,600 to $121,600 CAD / year
- Full-time
Partner closely with banking partners, nurture referral relationships, and convert partner leads into new business.
Added 37 mins ago
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Senior Implementation Consultant
Nakisa
Montreal, QC
- Full-time
…some of the world's largest organizations turn complicated business challenges into working solutions. You will be the senior advisor clients rely on through delivery. You will help Sales…
Added 38 mins ago
UO
Information & Outreach Coordinator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Administrative Services with functional supervision to the Marketing & Communications Partner (MarCom Partner), the Information & Outreach Coordinator works within…
Added 38 mins ago
T
Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 38 mins ago
EH
Business Development Account Manager (AM) FT
Edgewood Health Network Inc
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
The Business Development Account Manager (AM) is responsible for managing, retaining and growing a portfolio of corporate clients while building strong, trusted and long-term partnerships.…
Added 38 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 38 mins ago
T
Personal Banking Associate
TD
Salmon Arm, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
EC
Business Development Account Manager (AM) FT
EHN Canada
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
The Business Development Account Manager (AM) is responsible for managing, retaining and growing a portfolio of corporate clients while building strong, trusted and long-term partnerships.…
Added 1 hour ago
AN
Major Account Manager
Arista Networks
Toronto, ON
- Full-time
…align Arista’s technical resources to achieve your customer’s business outcome. You will partner with some of the most skilled Customer Engineers in the industry in addition to our…
Added 1 hour ago
Vertical Account Manager, Industrial Automation, Automotive
Siemens
Oakville, ON
…interesting!” into actual contracts, paving the way for new avenues of business. Join our team and we will give you the latest knowledge and independence for autonomous action and…
Added 2 hours ago
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Commis de l'hospitalité / Hospitality Clerk
Ricoh
Montreal, QC
- Full-time
…In addition, works with the Coordinator - Hospitality, Site Manager or Integrated Accounts Manager in the execution of all internal and Client events. This position may also include general…
Added 2 hours ago
AG
Procurement Senior Manager
Alta Genetics
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Partner with Finance, Accounts Payable, IT, Legal, and business stakeholders to improve processes, reporting, and procurement effectiveness.
Added 2 hours ago
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Technical Account Manager
Arrow
Stratford, ON · Woodstock, ON
- Full-time
Lead the end-to-end RFQ process for assigned accounts: receipt and review of customer drawings, specifications, and statements of work; clarification with the customer; and development of a…
Added 2 hours ago
TS
Vice President, Trade and Working Capital
TD Securities
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
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Implementation Project Manager
Zaddons
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…is led by either the client or a third-party implementation partner, with Zaddons providing product enablement and support. The Implementation Project Manager acts as the central point of…
Added 2 hours ago
SS
Finance Operations Manager
Summit Search Group
Regina, SK
- Full-time
Summit Search Group is proud to partner with a well-established and growing Saskatchewan-based organization with a strong reputation in the residential construction and exterior services…
Added 3 hours ago
AM
Technical Account Manager
Arrow Machine And Fabrication Group
Woodstock, ON
- Full-time
Lead the end-to-end RFQ process for assigned accounts: receipt and review of customer drawings, specifications, and statements of work; clarification with the customer; and development of a…
Added 3 hours ago
CI
National Account Manager - Retail
Canadian Industries Limited
Vaughan, ON
- Full-time
Canadian Industries Limited (CIL) is seeking a customer-focused Manager, National Accounts Programs to help deliver business priorities across major Canadian retail partners. Reporting to…
Added 3 hours ago
UG
Procurement Senior Manager
URUS Group
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Partner with Finance, Accounts Payable, IT, Legal, and business stakeholders to improve processes, reporting, and procurement effectiveness.
Added 3 hours ago
T
Associate Vice President, Product and Underwriting, Small Business Insurance
TD
Toronto, ON · Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
T
Personal Banking Associate (Part time, 18.75h)- Hull, St-Joseph
TD
Hull, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 hours ago
SJ
Account Executive, Programmatic & Data Solutions
St. Joseph Communications
Toronto, ON
- $90,000 to $110,000 CAD / year
…data platform. You'll own a book of brand-direct and agency accounts and sell programmatic and data solutions against English and French audiences, from PMPs and deal IDs to custom segment…
Added 6 hours ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 6 hours ago
Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
WPP (LSE/NYSE: WPP) is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation…

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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