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Added 27 mins ago
HH
Miramichi Registered Nurse Class A (RNCA) PCN 1750953
Horizon Health Network
Miramichi, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 27 mins ago
HH
Miramichi Registered Nurse Class A (RNCA) PCN 1750947
Horizon Health Network
Miramichi, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 27 mins ago
HH
Miramichi Licensed Practical Nurse (LPNA) PCN 1757175
Horizon Health Network
Miramichi, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 27 mins ago
HH
Miramichi Licensed Practical Nurse (LPNA) PCN 1750553
Horizon Health Network
Miramichi, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 27 mins ago
HH
Saint John Medical Device Reprocessing Technician (2070) PCN 1253011
Horizon Health Network
Saint John, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 27 mins ago
HH
Saint John Nursing Unit Clerk (1027) PCN 1256996
Horizon Health Network
Saint John, NB
- Part-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 27 mins ago
HH
Saint John Medical Laboratory Assistant/Phlebotomist (3041) PCN 9250990
Horizon Health Network
Saint John, NB
- Temporary
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 27 mins ago
HH
Moncton Registered Nurse Class A (RNCA) PCN 1001302
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 27 mins ago
MG
Senior Client Accountant - Client Accounting / Comptable gestionnaire de client principal
Maples Group
Montreal, QC
- Full-time
Position: Senior Client Accountant – Client Accounting
Added 27 mins ago
C
Talent Services Officer, Talent Services - Permanent Full-Time
CHEO
Ottawa, ON
- $42.02 to $49.44 CAD / hour
- Full-time
Reporting into the Manager, Talent Acquisition & Operations, the Talent Services Officer is a generalist role within the Human resources department that performs duties relating to the…
Added 43 mins ago
Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
This existing role serves as the dedicated Senior Manager for day-to-day client finance operations across assigned Québec-based clients, with primary focus on the L'Oréal program as the…
Added 1 hour ago
KG
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Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Ensure that all contractual requirements are met in each milestone delivered to the client.
Added 1 hour ago
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Project Manager – Engineering
Artelia
St. John's, NL
- Full-time
Added 2 hours ago
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Job ID #31786: Health, Safety & Wellness Specialist
City of Hamilton
Hamilton, ON
- Full-time
…City’s health, safety and wellness program. Reporting to the Manager of Health, Safety and Wellness, the incumbent will work collaboratively with leaders, employees, Joint Health and Safety…
Added 2 hours ago
E
Bilingual VIP Account Manager (English/French)
Entain
Toronto, ON
- Full-time
As a Bilingual VIP Account Manager you will be responsible for managing, retaining, reactivating and growing a portfolio of VIP players across English and French speaking audiences.
Added 3 hours ago
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Manager, People & Change
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Vancouver, BC
- Full-time
Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?
Added 3 hours ago
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Manager, International Corporate Tax
KPMG
Montreal, QC
- Full-time
Manage client relationships and serve as a primary point of contact for ongoing engagements.
Added 3 hours ago
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Quebec - Commercial Banker / Relationship Manager
Robertson & Company Ltd.
Quebec, QC
- Full-time
Établissant des relations solides avec des entrepreneurs (généralement ayant des revenus annuels de 5M$ et plus) afin de bien comprendre leurs modèles d’affaires, leurs plans de croissance,…
Added 4 hours ago
AH
Manager
Alberta Health Services
Two Hills, AB
- Full-time
The Continuing Care Manager collaborates with Area Leaders, Central Zone programs and direct care providers to ensure that clients receive quality care in a safe, competent and ethical…
Added 4 hours ago
GT
SUPER LUXURY PARTS MANAGER - DOWNTOWN SUPER LUXURY TEAM
Grand Touring Automobiles
Toronto, ON
- Full-time
…We are seeking an experienced and driven Super Luxury Parts Manager to lead our Parts Department and play a key role in delivering the exceptional standards of service our clients…
Added 5 hours ago
AH
Patient Care Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…health care and want to make a difference, this Patient Care Manager position might be right for you. The Glenrose Rehabilitation Hospital (GRH) is the largest freestanding tertiary…
Added 7 hours ago
SH
Sales Manager
Sandman Hotel Group
Prince George, BC
- $54,000 to $64,000 CAD / year
- Full-time
- On-site
…individual must possess excellent communication skills in customer relations, be aggressive in targeting new business, and exceed established goals for their market segment.In addition,…
Added 7 hours ago
SC
marketing manager
SP Consulting
Vancouver, BC
- Full-time
Added 8 hours ago
SJ
Administrative Support 9 - DI - W5th
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Part-time
This position functions in a public relations capacity as the initial contact for Diagnostic Imaging patients. Handles departmental communications and liaises with many client types…
Added 8 hours ago
AG
Media Planning and Buying (Planning)_04
Adelphi Group
Toronto, ON
- Full-time
Assist Strategy Supervisor on client deliverables

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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