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Added 11 mins ago
MG
Part-Time Seasonal Sales Support Advisor (Montreal Holt Renfrew)
Moncler Group
Montreal, QC
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 11 mins ago
MG
Part-Time Seasonal Sales Support Advisor (Royalmount)
Moncler Group
Montreal, QC
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 21 mins ago
SP
Customer Success Manager - Global Public Sector
Salesforce Partner Canada
Toronto, ON
- Full-time
…functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing…
Added 21 mins ago
EI
Senior Advisor
ExcelGens, Inc.
Montreal, QC
- Contract
Job Title: Senior Advisor – Operational & Closure Readiness
Added 26 mins ago
S
Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing…
Added 26 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Cochrane, ON
We’re searching for a Trainee, Insurance Advisor. Are you searching for new possibilities?
Added 26 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Kirkland Lake, ON
We’re searching for a Trainee, Insurance Advisor. Are you searching for new possibilities?
Added 26 mins ago
I
Executive Recruiter
Infoblox
Burnaby, BC
- Full-time
Build and maintain high-quality, diverse pipelines for Senior Director, VP, and SVP-level positions across corporate, go-to-market, product, engineering, and other business functions
Added 26 mins ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
…one-on-one relationship with a dedicated and professional Investment Advisor (IA), while maintaining active participation in decisions regarding their investment portfolio. It's a very…
Added 26 mins ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
…one-on-one relationship with a dedicated and professional Investment Advisor (IA), while maintaining active participation in decisions regarding their investment portfolio. It's a very…
Added 26 mins ago
SL
Advanced Case Manager - Insurance Sales - Mandarin
Sun Life
BC · Toronto, ON · Waterloo, ON · ON · Ontario Telecommuters
- Full-time
Participate in proactive outbound programs to increase Financial Advisor awareness of team services, product enhancements, and marketing initiatives
Added 26 mins ago
CT
Solutions Architect
Canadian Tire Corporation
Oakville, ON · Toronto, ON
- Full-time
…scalable, and resilient architectures, partnering closely with product, engineering, data, security, and operations…
Added 41 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
…evolution of revenue systems and workflows. Acting as a trusted advisor to the business, the Manager, Revenue Operations will partner with cross-functional teams to implement best…
Added 53 mins ago
P
Senior Trader
Purpose
Toronto, ON
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…
Added 53 mins ago
M
Part-Time Seasonal Sales Support Advisor (Montreal Holt Renfrew)
Moncler
Montreal, QC
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 53 mins ago
M
Part-Time Seasonal Sales Support Advisor (Royalmount)
Moncler
Montreal, QC
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 53 mins ago
EI
SAP S/4HANA Readiness Lead
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking a Senior Advisor – Operational & Closure Readiness to support a major SAP S/4HANA transformation and deployment program.
Added 53 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
…evolution of revenue systems and workflows. Acting as a trusted advisor to the business, the Manager, Revenue Operations will partner with cross-functional teams to implement best…
Added 53 mins ago
P
Associate Portfolio Manager, Credit Investing
Purpose
Toronto, ON
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…
Added 56 mins ago
SB
07329 Inside Sales
Sally Beauty Holdings
Saskatoon, SK
- Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 56 mins ago
EyeCare Advisor
EssilorLuxottica Group
Montreal, QC
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care.…
Added 56 mins ago
Sales Representative - Facility Services
Cintas
Kamloops, BC
…practice valuable skills in cold-calling, in-person sales, product demonstrations, negotiations, objection-handling, and…
Added 1 hour ago
BC
Market Sales Leader
Bimbo Canada
Ancaster, ON
- Full-time
…execution, and call-cycle management. As the day-to-day trusted advisor for store-level decision makers, MSL converts distribution, space, display, and execution opportunities into…
Added 1 hour ago
B
Senior Strategist, Enterprise
BrainStation
Toronto, ON
- Full-time
…business leaders as well as the executives who run their AI, Product, Marketing, Design, and Data teams. The role operates on two fronts. First, you will help these enterprises build…
Added 1 hour ago
IG
Commercial Lawyer- Digital and E-Commerce
Insight Global
Mississauga, ON
- $175,000 to $185,000 CAD / year
- Full-time
- Experience as in-house counsel supporting technology, ecommerce, digital product, or consumer-facing businesses.

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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