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Added 1 min ago
PE
Human Resources Advisor
PTW Energy Services
Calgary, AB
- Full-time
Lead performance management initiatives, coaching leaders on setting goals, evaluating performance, and building effective development plans. Foster a feedback-rich environment that…
Added 1 min ago
H
Senior Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…delivery of integrated, technically complex, multi-year, multi-project programs with large capital value, multiple stakeholders and high public visibility. Infrastructure may include both…
Added 16 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Certification in Patient Safety or completion of a Project Management Program considered an asset
Added 16 mins ago
GC
Site Manager - Geco/Wilroy Mine SitesNew
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Manitouwadge, ON
- Full-time
…Water Treatment Plant Coordinator and Technician. Join our team as the Site Manager overseeing two sites, ensuring full compliance with Glencore and government requirements. You’ll engage…
Added 16 mins ago
BC
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- Full-time
…interest holder engagement, government relations, and issues management activities related to BCHS redevelopment initiatives. This role is responsible for developing and executing…
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PS
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- Contract
Support capital-project settlement to Assets Under Construction and integration with Investment Management, Asset Accounting and procurement.
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Mechanical Production Supervisor
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Cambridge, ON
- Full-time
…the Mechanical Production department. Work directly with the Project Procurement Lead, Electrical Shop, and Engineering teams to ensure production timeline and goals are met. Work with the…
Added 16 mins ago
BE
Shop Foreman
Boundary Equipment Co. Ltd.
Delta, BC
- Full-time
Lead from the shop floor. Build the next generation. Power the future at Janox.
Added 46 mins ago
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Technicien en contrôle de bâtiment
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Communicate technical issues and project timelines with building management, operations, and the maintenance team. Explain production impacts.
Added 46 mins ago
LC
Supervisor, Production
Loblaw Companies Limited
Burnaby, BC
- Full-time
The Supervisor Production will assist the Pharmacy Operations Management Team in overseeing the day-to-day workflow process of their team within Operations and to ensure optimal customer…
Added 46 mins ago
GD
Senior Specialist, Technical Project Management
General Dynamics Land Systems–Canada
London, ON
- Full-time
Serve as a senior specialist within the Canadian and/or International Project Management team in the Customer Support Services (CSS) department, providing technical project management…
Added 46 mins ago
C
Client Partner - Insurance
Cognizant
Toronto, ON
- Full-time
…accounts. You will be a valued member of the account leadership team and work collaboratively with delivery, operations, finance, service line, innovation, and business teams across…
Added 46 mins ago
DO
Senior Development Engineer
District of North Vancouver
Vancouver, BC
- Full-time
Lead interdisciplinary reviews of off-site works and servicing designs for complex development applications; review consultant-prepared engineering drawings, stormwater management plans and…
Added 1 hour ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
…services infonuagiques et la gestion des services TI (IT Service Management) font-ils partie intégrante de votre expertise? Souhaitez-vous jouer un rôle clé auprès de nos clients…
Added 1 hour ago
VE
Health & Safety Manager F/H
VINCI Energies
Toronto, ON
- Full-time
Establish and maintain the Construction Health & Safety Management Plan and related documentation in collaboration with the Project Management Team, ensuring it remains up to date…
Added 1 hour ago
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Senior Draftsman, Draftswoman H/F
VINCI
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
…activities, the role also serves as a liaison between the Drafting team, Method Manager, Engineers, and Construction teams to ensure that drawings are accurate, constructible, and delivered…
Added 1 hour ago
B
Senior Consultant, Influencer
Burson
Toronto, ON
- Full-time
Lead the identification, vetting and outreach of on-brand, campaign-relevant influencers for paid collaborations and long-term partnerships, aligned with strategic plans developed with…
Added 1 hour ago
S
Engineer, Distribution Planning
SaskPower
SK · Saskatchewan, Canada
- Contract
…and practices for the corporation. As a member of SaskPower’s management team, this position is responsible for assisting with and/or preparing technical studies, business cases, designs,…
Added 1 hour ago
EL
Senior Brand Manager, Cardiometabolic Health
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
…someone who combines strong marketing judgment with disciplined project management, follow-through, and the ability to move work from concept to execution in a fast-moving environment. The…
Added 1 hour ago
UF
Associate Director, Content Marketing
UJA Federation of Greater Toronto
Toronto, ON · North York, ON
- Full-time
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Added 1 hour ago
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Project Engineer - Area Lead (Subsurface and Infrastructure)
Hydrostor
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
…utility-scale, long-duration energy storage solutions, is seeking a Project Engineer – Area Lead to join our team in Toronto. We’re supporting the development of a more resilient…
Added 1 hour ago
C
Genesys Cloud CX Technical Lead
CGI
Toronto, ON
- Full-time
Experience with project management methodologies such as Agile, Scrum, or Waterfall.
Added 1 hour ago
B
Executive Assistant
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Remote, Canada
- Full-time
- Remote
…connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in…
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TP
infrastructure architect - information technology (IT)
Titan power Ltd
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- Full-time
Lead and co-ordinate teams of design professionals in the development and integration of information and communication system architecture, hardware and software
Added 1 hour ago
W
Intermediate Environmental Scientist, Engineer-in-Training or Technologist
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…their career, this position provides a strong pathway toward project leadership, technical specialization, and management opportunities within Worley Consulting's Liability Management and…

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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