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Added 15 mins ago
K
Manager, Enterprise Tax
KPMG
Kingston, ON
- Full-time
As an Enterprise Tax Manager, you will work closely with Partners and senior tax professionals to deliver planning and compliance solutions for privately owned businesses and their owners.…
Added 15 mins ago
B
Support Service Representative
BMO
Toronto, ON · YNG
- Full-time
May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
Added 15 mins ago
QP
Operations Manager
QuadReal Property Group
Mississauga, ON
- Full-time
As the Operations Manager of the Industrial East Portfolio, you will oversee daily building operations and technical service delivery across a large network of industrial properties and…
Added 15 mins ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 15 mins ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Missions System International
Ottawa, ON
- Full-time
We are hiring a Supply Chain Manager to lead Procurement and Supplier Quality activities in support of manufacturing, programs, and broader business objectives. You will lead a team of…
Added 25 mins ago
CR
Senior Program Manager
Canadian Red Cross
Canada
- Full-time
The Senior Program Manager is responsible for the design, planning, implementation, and oversight of programs and services, ensuring alignment with organizational goals and community needs.…
Added 25 mins ago
CR
Senior Program Manager
Canadian Red Cross
Canada
- Full-time
The Senior Program Manager is responsible for the design, planning, implementation, and oversight of programs and services, ensuring alignment with organizational goals and community needs.…
Added 25 mins ago
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Data Scientist
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $80 to $115 CAD / hour
- Contract
Reporting to the Senior Advanced Analytics Manager, the Data Scientist will be conducting all analytical activities related to FCRM transaction monitoring systems.
Added 25 mins ago
NS
Senior Site Reliability Engineer (SRE) – CDN & Web Performance
N2P Systems
Toronto, ON
- Full-time
We are seeking a Senior Site Reliability Engineer (SRE) to help build and operate a modern, public-facing enterprise web platform delivered through Adobe Experience Manager (AEM) Edge…
Added 25 mins ago
BH
Sr. Engineer - P&C Asset Management
BC Hydro
Burnaby, BC
- Full-time
The successful candidate will report to the Manager, P&C/Tel Strategy and Standards and join the Protection & Control (P&C) Asset Management team as a Senior Engineer. The P&C Asset…
Added 25 mins ago
GR
Controller
Goldbeck Recruiting
Burnaby, BC
- $80,000 to $100,000 CAD / year
- Full-time
Reporting directly to the CFO, the Controller/Accounting Manager owns the head office accounting function and the group’s consolidated reporting. We want a confident, independent finance…
Added 30 mins ago
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Capital Markets and Accounting Advisory Services, Manager
PwC
Vancouver, BC
- Full-time
…transactions, and you’ll have significant interaction with senior company management, bankers, lawyers and other…
Added 30 mins ago
T
Business Insights Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 30 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 30 mins ago
B
Manager, Community Partnership & Business Development
BMO
Vancouver, BC · FBT
- Full-time
As a key member of the New to Canada and Customer Growth team, the Manager, Community Partnerships & Business Development will be responsible for developing and executing community…
Added 30 mins ago
B
Executive Assistant
BMO
Toronto, ON · BMOPLACE
- Full-time
…contributing to the effective and efficient operation of the business…
Added 30 mins ago
B
Mortgage Specialist
BMO
Toronto, ON
- Full-time
Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies…
Added 45 mins ago
Senior Manager, Strategic Initiatives
Bayshore
Mississauga, ON
The Senior Manager, Strategic Initiatives reports to the Director, Program Excellence and Strategic Initiatives and is an individual contributor accountable for designing and implementing…
Added 45 mins ago
AL
Senior Human Resources Business Partner
Air Liquide
Montreal, QC
- Full-time
Job Summary: As a Senior HR Business Partner, you act as a performance catalyst and a key strategic advisor for the Eastern region. Your mission is to translate Air Liquide's (ALC) vision…
Added 45 mins ago
C
Senior Grocery Clerk - Full Time (Days, evenings and weekends)
Co-op
Portage la Prairie, MB
- Full-time
Homestead Co-op is hiring a Full Time Senior Grocery Clerk at our Portage la Prairie Food Store location.
Added 57 mins ago
T
Engineering Supervisor
Thermon
Oakville, ON
- Full-time
…in the mentoring of select personnel to promote growth and development. v Ensure that each project has an established engineering budget for project cost, revenue, and gross…
Added 57 mins ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
We are hiring a Supply Chain Manager to lead Procurement and Supplier Quality activities in support of manufacturing, programs, and broader business objectives. You will lead a team of…
Added 57 mins ago
FA
Senior Financial Analyst, Infrastructure Funds
Fengate Asset Management
Oakville, ON
- Full-time
Reports To: Senior Manager, Finance, Infrastructure Funds
Added 57 mins ago
IS
Operations Manager
InVision Staffing Services Inc.
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
They currently looking for a Operations Manager to join their growing team.
Added 57 mins ago
RD
Directeur(trice) de comptes stratégique / Strategic Account Manager
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
Strategic Account Manager – Business Development & Digital Solutions

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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