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Added 2 mins ago
TD
Maintenance manager
The Drake Hotel
Toronto, ON
- $72,000 to $78,000 CAD / year
- Full-time
- Contract
- On-site
Estimate costs of installing and maintaining equipment or service
Added 4 mins ago
O(
Bilingual Claims Adjuster, Automobile
OTIP (Ontario Teachers Insurance Plan)
Waterloo, ON
- Full-time
…regulatory and contractual compliance, and adhering to organization service standards, operational targets and core competencies. Reporting to the National Auto Claims Manager, the core…
Added 4 mins ago
DG
wholesale establishment manager
Diamond Granite Countertops Inc
Brampton, ON
- Full-time
Added 4 mins ago
CV
Events and Programs Coordinator
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
Reports To: Manager, Member and Community Programs
Added 4 mins ago
TS
Shelter Worker
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Campbell River, BC
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 4 mins ago
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Sales Support Specialist
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Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This position reports to the Digital Marketing and Communication Manager.
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- Full-time
The Event Sales Manager is responsible for selling the exciting experience of BRKTFREE and working directly with our guests to build their perfect event. The primary focus for the Event…
Added 4 mins ago
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Lead, Digital Learning & Product Innovation
Sandbox Inc.
Toronto, ON
- Full-time
…product practice in close collaboration with our User Research & Service Design Lead. You will oversee and contribute to the development and delivery of projects ranging from instructional…
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AC
Mechanical Designer
Atlas Copco Group
Burlington, ON
- Full-time
…our mechanical designing team reporting to Mechanical Design Manager. In this role, your mission is to create designs and technical drawings for rotating machinery and equipment. They will…
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AC
Onsite Technician
Atlas Copco
Oshawa, ON
- Full-time
We are seeking an Onsite Technician to join our Service Team. This is an onsite position based at the General Motors plant in Oshawa, Ontario, working Tuesday through Friday from 6:00 p.m.…
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TC
SAP
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
…standards of innovation, engineering excellence and customer…
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SI
Seed Sales and Marketing Support (Summer Intern)
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ON · Inkerman, ON
- Full-time
…Marketing Assistant to support the seed team with their customer service and advertising efforts. The successful candidate will work closely with the sales and marketing teams and report to…
Added 4 mins ago
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Live-In Caretaker - Contractor Position
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Chilliwack, BC
- Contract
Report to Program Manager on a regular basis and in bi-monthly check-ins
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Warehouse Operator Part-Time - Parksville
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Parksville, BC
- Part-time
Strong customer service and communication skills
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cleaning service manager
At Your Service Cleaning & Concierge Inc.
Bracebridge, ON
- Full-time
Added 4 mins ago
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shift manager - fast food restaurant
Taco Boy
Huntsville, ON
- Full-time
Ensure that food and service meet quality control standards
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Construction Contracts Manager
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…and related products. Nucor Rebar Fabrication provides local service from rebar fabrication shops across North America. Each location is equipped with state-of-the-art fabrication…
Added 4 mins ago
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Placement agency manager
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Surrey, BC
- From $53.25 CAD / hour
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- On-site
Added 5 mins ago
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Accounts Payable Manager
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Montreal, QC
- Full-time
Reporting to the Senior Manager, Corporate Accounting, the Accounts Payable Manager will play a key leadership role within AIM’s Finance Shared Services Center (FSSC). The incumbent will be…
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Strategic Sourcing Manager
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Montreal, QC
- Full-time
Reporting to the Director, Procurement, the Strategic Sourcing Manager is responsible for leading the organization’s strategic sourcing function and developing sourcing strategies aimed at…
Added 5 mins ago
Retail Experience Lead
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Nurse Team Lead - GAU-B
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The GAU B is currently seeking a full-time, permanent Team Lead. Reporting to the Manager and working collaboratively with the Geriatrics Program practice leadership group, the Team Lead…
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Delivery Driver
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Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From…
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Customer Service Representative
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Added 5 mins ago
Produce - Fresh Cut
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
Demonstrates superior customer service in accordance with Safeway’s programs

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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