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Adelphi Group

Account Manager

Calgary, AB, Canada

$70,000-$75,000 · Full-time

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Applications open in a new tab.

Job details

Pay: $70,000-$75,000
Job type: Full-time
Experience: 3–5 years of relevant account management experience, ideally in digital marketing;
Posting language: English
Posted: Sep 10, 2026

Original job description

Agency:

Critical Mass

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

As an Account Manager at Critical Mass, you are a key partner to both clients and colleagues, playing an essential role in managing day-to-day business needs, driving projects forward, and building strong relationships. With support and mentorship from an Account Director, you thrive in a collaborative environment, enjoy hands-on execution, and are eager to take ownership of projects and campaign deliverables. Your commitment to excellence ensures client satisfaction, seamless operations, and opportunities to grow within a dynamic team.

You Will:

Manage day-to-day campaign operations, including media plan fulfillment, creative adjustments, and ensuring accurate trafficking setup through close coordination with ad operations

Collaborate cross-functionally with media, creative, ad operations, project delivery, and strategy teams to ensure all deliverables are met on time and to expectations

Take ownership of campaigns and project work, with the opportunity to expand into leading larger sales events, launches, or asset creation initiatives

Serve as a primary point of contact for clients, fostering open, collaborative relationships and ensuring daily needs and long-term goals are met

Support the Account Director in running the business, while also bringing forward new ideas and unique solutions to enhance client outcomes

Maintain a strong understanding of digital and traditional media requirements, ensuring all creative and messaging aligns with channel strategy and best practices

You Have:

3–5 years of relevant account management experience, ideally in digital marketing; Software as a Service experience is a plus but not required

Demonstrated experience with media planning, creative asset management, and multi-channel campaign execution

Collaborative approach, with the ability to engage cross-functional teams (media, creative, ad ops, strategy, SEO/MKS, and external partners)

Excellent interpersonal and communication skills, with a focus on partnership, active listening, and collaborative problem-solving

Ability to manage multiple priorities and projects with strong attention to detail and organizational skills

Knowledge of both digital and traditional media and how to set up creative and copy for optimal channel performance

A growth mindset - willingness to take initiative, own projects end-to-end, and seek out opportunities for professional development and ownership

What We Offer:

Global maternity and parental leave

Competitive benefits packages

Vacation, compassionate leave, sick days, and flex days

Access to online services for families and new parents

Diversity and Inclusion Board with 12 affinity groups

Internal learning and development programs

Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work in office a minimum of 3 days a week.

$70,000-$75,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

The Account Manager will oversee day-to-day campaign operations, including media plan fulfillment and creative adjustments, while serving as the primary point of contact for clients. They will collaborate with cross-functional teams to ensure project deliverables are met on time and align with overall channel strategy.

Requirements

Candidates must have 3–5 years of relevant account management experience, preferably within digital marketing. Strong interpersonal skills and demonstrated experience in media planning and multi-channel campaign execution are required.

Skills

Account management
Digital marketing
Media planning
Creative asset management
Cross-functional collaboration
Project management
Ad operations
Strategic planning
Communication skills
Problem-solving
Organizational skills
Digital media
Traditional media

Benefits

Global maternity and parental leave
Competitive benefits packages
Vacation
Compassionate leave
Sick days
Flex days
Access to online services for families and new parents
Diversity and Inclusion Board
Internal learning and development programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Digital Marketing
Media Planning
Creative Asset Management
Campaign Execution
Ad Operations
Cross-functional Collaboration
Client Relations
Project Delivery
Strategy
SEO
MKS
Digital Media
Traditional Media
Growth Mindset
Omnicom
Critical Mass

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