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Added 2 months ago
W
Bilingual Associate Customer Service- Contract
Westlake
Laval, QC · Pipe & Fittings - Laval
- Full-time
…email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and…
Added 2 months ago
CH
Quality Control Assurance Inspector
Crown Holdings, Inc.
Toronto, ON
- Full-time
Perform planned audits, complaint follow-up to ensure company quality control standards are maintained.
Added 2 months ago
WC
Produce Stocker
Walmart Canada
Kemptville, ON
- Full-time
Rotates products regularly and removes expired items to ensure freshness and quality.
Added 2 months ago
WC
OMNI Customer Fulfillment Associate
Walmart Canada
Niagara Falls, ON
- Contract
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 months ago
KB
Department Manager LBM/Kitchen/Bath/Flooring/Paint/Household/Décor
Kent Building Supplies
Dartmouth, NS
- Full-time
…profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and…
Added 2 months ago
KB
Dept Mgr Building Materials/Yard/Drive Thru
Kent Building Supplies
Dartmouth, NS
- Full-time
…profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and…
Added 2 months ago
JI
Dept Mgr Building Materials/Yard/Drive Thru
J.D. Irving, Limited
Fredericton, NB
- Full-time
…profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and…
Added 5 months ago
LV
Manufacturing Associate I - Machine Shop
Lee Valley Tools
Ottawa, ON
- Up to $18.8 CAD / hour
We currently have an excellent opportunity in our manufacturing division’s production shop. The Manufacturing Associate is responsible for operating and monitoring a variety of machine…
Added 2 months ago
WC
(CAN) Food & Consumables Team Associate
Walmart Canada
Miramichi, NB
- Full-time
Position Summary...A Food and Consumables Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the food and consumables…
Added 2 months ago
WC
OMNI Customer Fulfillment Associate
Walmart Canada
Brockville, ON
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 months ago
E
Transportation Lead, Western Canada
Entuitive
Calgary, AB
- Full-time
Engage and implement Quality Control measures and activities supporting a continuous improvement mind set and a commitment to delivering quality work.
Added 2 months ago
BC
Maintenance Manager
Bimbo Canada
Calgary, AB
- Full-time
Ensure efficient operation of plant equipment and facility services with a focus on safety, cost control, and product quality.
Added 2 months ago
CG
Food Service Worker/ General Help, Pizza Pizza, On the Go, Market Grill, Tim Hortons
Compass Group Canada
Niagara-on-the-Lake, ON
- Full-time
Utilize approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control. Notify cooks if food temperatures are not within…
Added 3 months ago
SB
Beauty Advisor (Inside Sales) Sally Beauty 05645
Sally Beauty
Saskatoon, SK
- Full-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 2 months ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
Surrey, BC
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 2 months ago
SD
Merchandiser, Hourly Full Time Day
Shoppers Drug Mart
Burnaby, BC
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 months ago
AG
Associate Program Director
Adelphi Group
Toronto, ON
- Full-time
As an Associate Program Director, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience…
Added 2 months ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
Leamington, ON
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 2 months ago
W
(CAN) Bakery Associate
Walmart
Goderich, ON
- Part-time
Working as a Bakery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Bakery Associate provides exemplary customer service by adhering to the basic…
Added 2 months ago
W
(CAN) Dairy Frozen Associate
Walmart
Montreal, QC
- Part-time
Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer…
Added 2 months ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Aldergrove, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 months ago
HS
Warehouse MHE Operator - 1pm-9:30m Shift M-F
HD Supply
Toronto, ON · Etobicoke, Ontario
- Full-time
Meet and maintain productivity and quality metrics (e.g., pick rate, accuracy, on-time shipping).
Added 2 months ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Nanaimo, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 months ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Thunder Bay, ON
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 months ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Brampton, ON
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…

Adelphi Group

Associate Program Director

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 7-10 years-experience managing a variety of digital project types; integrated digital advertising campaigns, performance marketing, media or marketing science programs.
Posting language: English
Posted: Aug 14, 2026

Original job description

Agency:

Critical Mass

Job Function:

Projects and Performance Improvement

Job Subfunction:

Project and Program Management

Job Description:

As an Associate Program Director, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience leading multidisciplinary teams, and integrating with agency partners to develop, implement and manage integrated processes, and project trackers. Experience with media and data sciences is an asset. You know what it takes to deliver a digital experience that can improve the lives of customers while surpassing the goals of clients. Being a reliable partner to teams helps you consistently elevate the work.

Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, challenges, and opportunities to clients. You adeptly manage the project team tracking scope, schedule, staffing, and budget on medium to large sized projects to support a team of Project Managers. You have a passion for digital project delivery and the globally admired brands we partner with.

You will:

Manage Client Relations by...
Acting as a primary contact of communicating needs between the client, team, and agency partners.
Understanding your client’s short and long-term goals, as well as their competition.
Proactively communicating with clients on project status, issues, and opportunities.
Informing clients how to drive project success.
Delivering solutions to drive consensus for problems in a professional and timely manner.
Identifying additional opportunities within the ask or account.
Integrating with the various agency partners to deliver integrated advertising campaigns on time and on budget.

Ensure Program Excellence by...
Supporting developing solutions to drive client business.
Maintaining a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client.
Approaching problems in a calm and logical manner, finding creative solutions to problems.
Communicating and understanding large amounts of information in a highly organized manner.
Effectively communicating stories across a variety of internal and external stakeholders.
Encouraging high standards of professionalism throughout the life of a project.
Ensuring the team is properly briefed and understands the requirements of the project/work.
Creating solid project plans with top-down and bottom-up budgets to support clients’ the agency teams’ interests.
Developing, implementing, and monitoring consolidated and integrated processes and project tracking with agency media partner.
Executing project plans according to established procedures, channels, and expectations.
Managing and maintaining project scopes and communicating status of scope to team.
Facilitating and being a participant in both client and internal meetings.
Coordinating project deliverables and guiding the team on potential risks.
Creating an articulate storyline of all client materials.
Defining, negotiating, communicating, implementing, and monitoring quality standards on all project deliverables
Managing project communication and document issues and changes that affect the project.
Developing integrated agency status reports and work with project leaders to ensure all resources.
Creating a positive, team-oriented environment that demonstrates award-winning work.
Forecasting, tracking, and managing project budgets and revenue, POs and invoices.
Identifying, analyzing, prioritizing, mitigating, and communicating project and program risks.
Working with discipline leads to define appropriate resources for client needs and deliverables.

Drive Account Planning and Operations by...
Contributing to account road map development that will allow for solid resources and revenue management, looking at all projects being tied into the larger account picture.
Acting as a career manager and provide project delivery guidance, mentoring, and training
Contributing to process and people evolution to effectively deliver solutions

You have:
7-10 years-experience managing a variety of digital project types; integrated digital advertising campaigns, performance marketing, media or marketing science programs.
Experience with office productivity tools such as Excel, Word, Google Sheets, Box, Smartsheets, and Sharepoint
Experience with collaboration and issue tracking tools such as Box, Jira and Confluence.
Experience guiding teams and conversations with clients around scope, schedule, and budget as well as roadmaps, goals, and strategies.
Strong ability to manage and control project scope, schedule, budget and resource management / reporting and change management, project roadmap development and revenue forecasting.
Advanced knowledge of Program Management principles, methods, and techniques.
Ability to tactically organize and structure activities, paying particular attention to detail.
Demonstrated problem-solving, communication, presentation, facilitation and negotiation skills, which translate issues into viable work solutions.
Solutions-oriented mindset with refined decision-making skills.
The ability to stay focused on the driving goals, even in high-pressure situations.
Ownership and accountability of clients’ business needs and ability to drive to solutions.

Toronto: $100,000-$120,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

The Associate Program Director manages client relations, project scopes, budgets, and schedules while leading multidisciplinary teams to deliver integrated digital campaigns. They are responsible for driving account operations, mentoring staff, and ensuring program excellence through proactive communication and strategic problem-solving.

Requirements

Candidates must have 7-10 years of experience managing digital project types such as integrated advertising, performance marketing, or media programs. Proficiency in office productivity and collaboration tools like Excel, Jira, and Confluence is required, along with strong skills in project roadmap development and budget forecasting.

Skills

Project Management
Program Management
Client Relations
Budget Management
Strategic Planning
Digital Advertising
Performance Marketing
Risk Management
Resource Management
Stakeholder Management
Process Improvement
Data Science
Media Planning
Negotiation
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Program Management
Digital Advertising
Performance Marketing
Media Science
Excel
Google Sheets
Box
Smartsheets
Sharepoint
Jira
Confluence
Budgeting
Revenue Forecasting
Risk Mitigation
Account Planning
Client Services
Integrated Campaigns
Scope Management
Change Management

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