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Added 4 mins ago
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Data Solutions Designer
CoreFactor
Toronto, ON
- Full-time
CoreFactor is searching for a Data Solutions Designer on full-time/permanent basis for a client in the GTA.
Added 4 mins ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
…to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly…
Added 4 mins ago
NB
Senior Treasury Manager, Creative Media & Technology
National Bank of Canada
Vancouver, BC
- Full-time
You will act as a trusted advisor to a diverse client base that may include software and SaaS companies, gaming studios, digital media organizations, film and television production…
Added 4 mins ago
HC
Energy & Industry Account Manager
Hilti Canada
Markham, ON
- Full-time
…embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your own portfolio of customer accounts and be given…
Added 4 mins ago
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Senior Compliance Officer
Kelly
Ottawa, ON · Kanata, ON
- $50 to $53 USD / hour
- Full-time
Support responses to RFPs, RFIs, customer security questionnaires, and client compliance inquiries.
Added 4 mins ago
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Sr. Developer - Application Development JAVA N 4B
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr. Developer – Application Development JAVA N 4B based…
Added 5 mins ago
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Concepteur de solutions de sécurité (Security Solutions Designer)
Cisco
Montreal, QC
- Full-time
…améliorent les occasions d’affaires de Cisco dans l’environnement du client, de positionner et de promouvoir la proposition de valeur du partenaire et du client pour l’architecture de…
Added 5 mins ago
FH
Project Leader, Clinical Operations
Fraser Health
New Westminster, BC
- Full-time
Partner with stakeholders to design and optimize services
Added 5 mins ago
K
Director, Pursuits - Federal Government
KPMG
Ottawa, ON
- Full-time
The successful candidate will work directly with the Lead Partner for the Federal Government, Business Development Leads, the Ottawa Office Managing Partner, account teams, and marketing…
Added 20 mins ago
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Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
…marchés. Cela conduit à la nécessité d'un leadership du service client pour une entrée en service réussie de ces nouveaux…
Added 20 mins ago
DO
Case Manager, Ontario Works
District of Sault Ste. Marie Social Services Administration Board
Sault Ste. Marie, ON
- Full-time
Conduct initial interviews to collect necessary applicant information and appropriate documentation to determine client eligibility.
Added 35 mins ago
PM
Entry Level Sales Representative
Premium Merchant Funding
Montreal, QC
- Contract
We're looking for motivated, persuasive, and results-driven Sales Representatives to partner with our team. You'll be on the front lines, building relationships with business owners,…
Added 35 mins ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.
Added 35 mins ago
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Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 35 mins ago
J
Sr. Developer - Application Development JAVA N 4B
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr. Developer – Application Development JAVA N 4B based…
Added 35 mins ago
CT
Senior Network & Security Engineer
Charter Telecom
Burnaby, BC · Vancouver, British Columbia
- Full-time
…resolve escalated tickets for our managed services and Juniper partner support customers. There is no fixed split between project and support work; you will move between the two as client…
Added 35 mins ago
CT
Senior Network & Security Engineer
Charter Telecom
Calgary, AB
- Full-time
…resolve escalated tickets for our managed services and Juniper partner support customers. There is no fixed split between project and support work; you will move between the two as client…
Added 50 mins ago
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Data Engineer Analyst
Avanade
Toronto, ON
- Full-time
Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid…
Added 50 mins ago
RU
Senior On-Site Service Specialist, Hospitality
Ricoh USA, Inc.
Montreal, QC
- Full-time
…Integrated Accounts Manager in the execution of all internal and Client events. This position may also include general clerical, reception, copying, mail services, shipping and receiving…
Added 50 mins ago
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Accounts Receivable Administrator
Colliers Project Leaders
Mississauga, ON · Ottawa, ON
- $50,000 to $53,000 CAD / year
- Full-time
Email invoices to clients or uploading of invoices to client portals as needed.
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Smooth Rock Falls, ON
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 1 hour ago
RB
Principal Enterprise Architect
Royal Bank of Canada
Toronto, ON
- Full-time
Partner with RBC, CUSO and other CNB areas to manage risk within the organization through establishing reusable frameworks, processes, and methodologies
Added 1 hour ago
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Senior Environmental Scientist / Engineer / Technologist
Worley
AB · Edmonton, AB
- Full-time
Support Project Managers with planning, scheduling, cost control, subcontractor coordination, and client communication.
Added 1 hour ago
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Intermediate Environmental Scientist, Engineer-in-Training or Technologist
Worley
AB · Edmonton, AB
- Full-time
Prepare high-quality technical reports, regulatory submissions, environmental assessments, remediation summaries, and project documentation that meet both client and regulatory requirements.

Adelphi Group

Customer Success Manager, Growth

Toronto, ON, Canada

$82,000 CAD · Full-time

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Job details

Pay: $82,000 CAD
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Agency:

Flywheel

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What you'll do:

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.

Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.

Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.

Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.

Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.

Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who you are:

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.

Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.

Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.

Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.

You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.

You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

The Customer Success Manager will drive optimal results for high-value clients by managing retention, adoption, and strategic growth plans. They will also act as a trusted advisor, conducting regular strategy sessions and providing actionable feedback to internal product teams.

Requirements

Candidates must have prior experience in a customer-facing role at a B2B SaaS company, preferably within digital advertising or eCommerce. Strong analytical skills and the ability to communicate complex performance insights to diverse audiences are essential.

Skills

Account Management
SaaS
Digital Advertising
ECommerce
Retail Media
Data Analysis
Strategic Planning
Client Onboarding
Upselling
Problem-solving
Communication
Relationship Building
Product Training
Market Intelligence
Optimization

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
B2B
Digital Advertising
ECommerce
Retail Media
Account Management
Data-driven
Optimization
Market Intelligence
QBR
CSAT
Upsell
Strategic Planning
Client Onboarding
Product Roadmap
Performance Insights
Stakeholder Management
Flywheel
Perpetua

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