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Added 14 mins ago
T
Data Centre Analyst
TEKsystems
Ottawa, ON
- $50 to $60 CAD / hour
- Contract
One of TEKsystems largest professional services clients is looking for a strong Infrastructure analyst to take on a Client facing support role.
Added 24 mins ago
TR
technical sales specialist
The RS Josef Group Inc.
Concord, ON
- From $41 CAD / hour
- Full-time
- On-site
Assess client’s needs and resources to recommend the appropriate goods or services
Added 35 mins ago
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Field Services Specialist
Jolera
Ottawa, ON
- $55,000 to $60,000 CAD / year
- Full-time
- On-site
…behind them. That is why we assembled a great team of experts to support our operations. Our people are focused, client driven and passionate about connecting users with…
Added 57 mins ago
AA
Spécialiste support client, Centre de Réponse à la Clientèle / Customer support specialist, Customer Response Center
Airbus Aircraft
Montreal, QC
- Full-time
Votre rôle en tant que Spécialiste du Support Technique à la Clientèle sera de répondre aux questions des clients, ce qui implique la résolution d'une vaste gamme de problèmes en service…
Added 1 hour ago
Senior Consultant, Digital and Paid Media Analyst (SEO, GEO, Paid)
Burson
Toronto, ON
Experience delivering client service excellence
Added 1 hour ago
Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
This existing role serves as the dedicated Senior Manager for day-to-day client finance operations across assigned Québec-based clients, with primary focus on the L'Oréal program as the…
Added 1 hour ago
CS
Strength and Conditioning Coach CANSOFCOM (Ottawa)
Canadian Society for Exercise Physiology (CSEP) Société canadienne de physiologie de l’exercice SCPE
Ottawa, ON
- $77,120 to $90,780 CAD / year
- Temporary
The Strength & Conditioning Coach – CANSOFCOM, under the direction of a Strength and Conditioning Specialist, will work as a part of an interdisciplinary support team composed of Strength &…
Added 1 hour ago
OC
technical sales specialist
Open Connection
Nanaimo, BC
- Full-time
Assess client’s needs and resources to recommend the appropriate goods or services
Added 2 hours ago
PU
Deals Tax | M&A Manager
Pwc UK
London, ON
- Full-time
Seek specialist input from other parts of tax and wider network - in particular Transaction Service and non-UK teams
Added 2 hours ago
CO
Job ID #31786: Health, Safety & Wellness Specialist
City of Hamilton
Hamilton, ON
- Full-time
The Health, Safety & Wellness Specialist is responsible for taking a proactive, prevention-oriented and continuous improvement approach that supports the City of Hamilton and departmental…
Added 3 hours ago
E
Bilingual VIP Account Manager (English/French)
Entain
Toronto, ON
- Full-time
Provide flexible, customer-focused support, including occasional evenings and weekends to meet VIP client needs.
Added 4 hours ago
TC
Waterfall Analyst, Waterfall Ancillary Services
The Citco Group Limited
Toronto, ON
- $68,000 to $86,000 CAD / year
- Full-time
This is a client facing role that requires the ability to synthesize complex and bespoke legal agreements into standardized calculation models, as well as communicate the results and…
Added 4 hours ago
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End User Systems Support Specialist
Robertson & Company Ltd.
Toronto, ON
- Full-time
The End User Systems Support Specialist plays a key role in ensuring smooth daily operations of the organization’s IT infrastructure and end user technology. This position supports both…
Added 6 hours ago
AH
Clinical Nurse Specialist
Alberta Health Services
Calgary, AB
- Part-time
…through the healthcare system from acute to community based on client need and competency development in the community settings. Proven ability to engage clients with addictions, mental…
Added 7 hours ago
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[26-111] L.I.F.E Guide with Employment Specialist component
SOURCES
Surrey, BC
- Internship
…forming part of CLBC’s suite of Community Inclusion services. Service referrals open to individuals served by CLBC with employment aspirations, it caters to those seeking increased…
Added 7 hours ago
BB
technical support specialist - wholesale trade
Big Bang ERP
Montréal, QC
- $70,000 to $75,000 CAD / year
- Full-time
- Hybrid
Assess client’s needs and resources to recommend the appropriate goods or services
Added 7 hours ago
RA
Senior Investment Specialist
Recrute Action
Montréal, QC
- $75,000 to $85,000 CAD / year
- Full-time
- On-site
<b>Job Description</b><br><span id="spandesc"><div><b>Senior Investment Specialist<br/></b></div><div><br/></div><div>Build your career in the banking industry within a dynamic professional…
Added 7 hours ago
Geriatric Clinician (Geriatric Program Assessment Team)
Winnipeg Regional Health Authority
Winnipeg, MB
The Geriatric Program Assessment Team conducts a multidimensional geriatric assessment, evaluating individual client strengths and needs, and problem-solving for client-focused solutions.…
Added 8 hours ago
OH
IT Specialist
Over Horizon Inc
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Effective Customer Service orientation with clear communication skills and the ability to support users at varied technical levels.
Added 8 hours ago
AG
Director, Communications Design
Adelphi Group
Toronto, ON
- Full-time
History of developing positive on-going business relationships, focus on client service.
Added 8 hours ago
AG
Customer Success Manager, Growth
Adelphi Group
Toronto, ON
- Full-time
In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail…
Added 8 hours ago
UO
Senior Specialist, Executive Development
University of Ottawa
Ottawa, ON · Desmarais Hall
- Full-time
The Senior Specialist, Executive Development plays an important role in building philanthropic relationships and managing a portfolio of donors and prospects for the Telfer School of…
Added 8 hours ago
UO
Intermediate Specialist, Academic Avising
University of Ottawa
Ottawa, ON · Montpetit Hall
- Full-time
…identification, interpretation, analysis and assessment of their needs support their goals and adhere to faculty processes. The incumbent may consult with colleagues or meet with students…
Added 8 hours ago
UO
Senior Specialist, Faculty Development
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
…advancing the University's mission by securing philanthropic support, engaging with our vibrant alumni community, and building partnerships that drive innovation and excellence. Through…
Added 8 hours ago
UO
Intermediate Specialist, Finance
University of Ottawa
Ottawa, ON · Social Sciences Building
- Full-time
…complexity to address emerging operational requirements and support faculty priorities. Provides specialized financial support and expertise, including assistance to other areas of the…

Adelphi Group

Customer Success Manager, Growth

Toronto, ON, Canada

$82,000 CAD · Full-time

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Job details

Pay: $82,000 CAD
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Agency:

Flywheel

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What you'll do:

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.

Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.

Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.

Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.

Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.

Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who you are:

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.

Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.

Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.

Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.

You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.

You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

The Customer Success Manager will drive optimal results for high-value clients by managing retention, adoption, and strategic growth plans. They will also act as a trusted advisor, conducting regular strategy sessions and providing actionable feedback to internal product teams.

Requirements

Candidates must have prior experience in a customer-facing role at a B2B SaaS company, preferably within digital advertising or eCommerce. Strong analytical skills and the ability to communicate complex performance insights to diverse audiences are essential.

Skills

Account Management
SaaS
Digital Advertising
ECommerce
Retail Media
Data Analysis
Strategic Planning
Client Onboarding
Upselling
Problem-solving
Communication
Relationship Building
Product Training
Market Intelligence
Optimization

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
B2B
Digital Advertising
ECommerce
Retail Media
Account Management
Data-driven
Optimization
Market Intelligence
QBR
CSAT
Upsell
Strategic Planning
Client Onboarding
Product Roadmap
Performance Insights
Stakeholder Management
Flywheel
Perpetua

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