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Added 7 mins ago
PV
Registered Veterinary Technician (RVT), Emergency & Critical Care RVT
P3 Veterinary Partners
Halifax, NS
- Full-time
The ability to deliver exceptional client & patient service
Added 7 mins ago
FH
Community Health Nurse - Licensed Practical Nurse - Fraser Health Community South Fraser
Fraser Health Authority
Delta, BC
- $32.84 to $44.96 CAD / hour
- Full-time
…an interprofessional team in the management of an assigned client caseload including assessments, coaching, interventions, client care services and follow up to enable clients and their…
Added 11 mins ago
GG
Regulatory compliance specialist
Groupe GSC
Québec, QC
- From $64,000 CAD / year
- Full-time
- On-site
Added 33 mins ago
TC
Technical support specialist - wholesale trade
Tormax Canada Inc
Langley, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Assess client’s needs and resources to recommend the appropriate goods or services
Added 52 mins ago
FH
Community Health Nurse - Licensed Practical Nurse- Burnaby
Fraser Health Authority
Burnaby, BC
- $32.84 to $44.96 CAD / hour
- Full-time
…an interprofessional team in the management of an assigned client caseload including assessments, coaching, interventions, client care services and follow up to enable clients and their…
Added 52 mins ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 1 hour ago
EH
Hairstyling specialist
Epic Hair Studio Ltd.
Surrey, BC
- From $37 CAD / hour
- Full-time
- On-site
Cut and trim hair according to client's instructions or preferences
Added 2 hours ago
S
Specialist physician
SickKids
Toronto, ON
- $295,785 to $410,000 CAD / year
- Full-time
- On-site
Added 3 hours ago
A
Architecte de solution WEB
Astek
Montreal, QC
- Full-time
Tu contribueras à un projet stratégique de transformation numérique pour notre client. Tu définiras et mettras en œuvre un cadre Web moderne, sécurisé et évolutif destiné aux sites Web, à…
Added 4 hours ago
QY
Restaurant manager
Qamaria Yemeni Coffee
Calgary, AB
- From $38 CAD / hour
- Full-time
- On-site
Supervise activities of specialist chefs, chefs, cooks and other kitchen workers
Added 4 hours ago
AG
Information technology (IT) specialist
Actif gestion technologies inc.
Québec, QC
- From $36.77 CAD / hour
- Full-time
- On-site
Added 4 hours ago
B
Marketing specialist
Booxi
Montréal, QC
- $85,000 to $95,000 CAD / year
- Full-time
- Hybrid
Added 5 hours ago
NB
Banking Advisor
National Bank of Canada
Richibucto, NB
- Temporary
Refer your clients to your specialist colleagues for their specific needs.
Added 5 hours ago
CP
Human resources specialist
Crowne Plaza Toronto North York
North York, ON
- From $41 CAD / hour
- Full-time
- On-site
Added 5 hours ago
GS
Technical sales specialist
Great Slave Helicopters 2018 Ltd.
Yellowknife, NT
- From $48.5 CAD / hour
- Full-time
- On-site
Assess client’s needs and resources to recommend the appropriate goods or services
Added 5 hours ago
CI
Technical sales specialist
Cam Industrial
Calgary, AB
- From $36 CAD / hour
- Full-time
- On-site
Assess client’s needs and resources to recommend the appropriate goods or services
Added 5 hours ago
MO
Modern Workplace Specialist
MSP OPERATIONAL CORP
Vancouver, BC · Edmonton, AB · Calgary, AB
- $120,000 to $135,000 CAD / year
- Full-time
As a Specialist (Modern Workplace), you will join the Modern Workplace team where you will be responsible for translating client needs into Microsoft-based technology solutions within our…
Added 5 hours ago
AI
Customs Import Specialist - Senior
AXXESS INTERNATIONAL INC
Montreal, QC
- Full-time
Interested? We are looking for our next Custom Import Specialist to join our Canadian Custom team downtown Montreal.
Added 5 hours ago
ST
Program Assistant
Strides Toronto
Toronto, ON
- $46,662 to $54,339 CAD / year
- Contract
…treatment, education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child…
Added 5 hours ago
LH
Physiotherapist
Lifemark Health Group
Quinte West, ON
- $36.92 to $54.14 CAD / hour
- Full-time
PhysioHouse Trenton clinic provide personalized, evidence-based rehabilitation for a predominantly private client population, helping individuals recover from injury, manage pain, and…
Added 6 hours ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Laval, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 6 hours ago
R
Banking Advisor
RBC
Hanna, AB
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 6 hours ago
TF
EHS Specialist I
Thermo Fisher Scientific
Whitby, ON
- Full-time
Previous experience conducting presentations/training for various levels within an organization and client or project management experience
Added 7 hours ago
J
Pre-sales Specialist (SaaS)
JobsMedia.io
Montreal, QC
- Full-time
Our client, a technology company recognized for its innovative SaaS solutions, is looking for a pre-sales specialist to support its sales team in demonstrating the technical value of its…
Added 8 hours ago
KM
Building information modelling (BIM) specialist
Kinetic Management Ltd.
Victoria, BC
- $66,106.7 to $99,160.05 CAD / year
- Full-time
- On-site
Consult with client, engineers or production specialists to establish product requirements

Closed listing

Adelphi Group

Customer Success Manager, Growth

Toronto, ON, Canada

$82,000 CAD · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $82,000 CAD
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

Agency:

Flywheel

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What you'll do:

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.

Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.

Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.

Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.

Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.

Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who you are:

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.

Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.

Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.

Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.

You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.

You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

About employer

More about this job

Responsibilities

The Customer Success Manager will drive optimal results for high-value clients by managing retention, adoption, and strategic growth plans. They will also act as a trusted advisor, conducting regular strategy sessions and providing actionable feedback to internal product teams.

Requirements

Candidates must have prior experience in a customer-facing role at a B2B SaaS company, preferably within digital advertising or eCommerce. Strong analytical skills and the ability to communicate complex performance insights to diverse audiences are essential.

Skills

Account Management
SaaS
Digital Advertising
ECommerce
Retail Media
Data Analysis
Strategic Planning
Client Onboarding
Upselling
Problem-solving
Communication
Relationship Building
Product Training
Market Intelligence
Optimization

Visa sponsorship

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Keywords

Customer Success
SaaS
B2B
Digital Advertising
ECommerce
Retail Media
Account Management
Data-driven
Optimization
Market Intelligence
QBR
CSAT
Upsell
Strategic Planning
Client Onboarding
Product Roadmap
Performance Insights
Stakeholder Management
Flywheel
Perpetua

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