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Added 4 mins ago
A
Project Manager – Engineering
Artelia
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Bachelor's degree in civil engineering, electrical engineering, industrial engineering or mechanical engineering;
Added 34 mins ago
B
Senior Estimator – Vancouver
Buttcon
Vancouver, BC
- Full-time
Prepare front end specification in conjunction with project manager (CM).
Added 34 mins ago
CC
ESTIMATOR
Conwest Contracting
Vancouver, BC
- Full-time
Works closely with Estimators, Superintendents, Project Managers, Equipment Manager, and others as part of a collaborative team-based culture to prepare estimates and proposals.
Added 35 mins ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Remote, Canada
- Remote
Added 35 mins ago
SD
Manager, IVD Manufacturing
SEKISUI Diagnostics
Charlottetown, PE
- Full-time
As Manager, IVD Manufacturing, you will lead our Production and Packaging Operations in Charlottetown, ensuring the safe, efficient, and compliant manufacture of In Vitro Diagnostic (IVD)…
Added 1 hour ago
TI
Security Technical Program Manager
Themesoft Inc.
Toronto, ON · North York, ON
- Contract
Security Technical Program Manager with expertise in AI Security, Agentic AI, Cybersecurity Research, Product Evaluation, Technical Due Diligence, and Emerging Security Technologies,…
Added 1 hour ago
TI
Technology Risk Lead - Cybersecurity
Themesoft Inc.
Toronto, ON
- Contract
Build strong relationships with engineering leaders, product owners, architects, and delivery teams.
Added 1 hour ago
SE
Assembler
Schneider Electric
AB · Edmonton, Alberta
- Contract
…regarding the pay range can be directed to the recruiting / hiring…
Added 1 hour ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
…care areas within Fraser Health. Analyzes business process re-engineering concepts and methods, with respect to health informatics, and develops, implements, and maintains health…
Added 1 hour ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
…support areas within Fraser Health. Analyzes business process re-engineering concepts and methods, with respect to health informatics, and develops, implements, and maintains health…
Added 1 hour ago
WI
Project Manager - Mining Consulting
WSP in Canada
Mississauga, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
WI
Project Manager - Mining Consulting
WSP in Canada
Toronto, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 2 hours ago
YR
Enterprise Cloud Architect (Enterprise Architect)
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Reporting to the ITS Projects Manager or designate within Information Technology Services, the Enterprise Cloud Architect serves as the cloud domain architect within the Enterprise…
Added 3 hours ago
TG
Facility and Mechanical Project Manager
Trench Group
Pickering, ON
- $60,000 to $100,000 CAD / year
- Full-time
…for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. But we are…
Added 3 hours ago
WR
Project Manager, ICAT - Redevelopment (Full Time)
Windsor Regional Hospital
Windsor, ON
- Full-time
To thrive as an ICAT Project Manager, you need strong project management expertise, knowledge of Information Communications and Automation Technology (ICAT) systems, and a relevant…
Added 3 hours ago
NW
Red seal Maintenance Millwright
North West Rubber Colorado
Abbotsford, BC
- Full-time
Added 3 hours ago
BC
Technology Implementation Lead
Bechtel Corporation
Toronto, ON
- Other
Work with the IPT Project Information & Innovation Manager (PIIM) to ensure the application requirements are consistently deployed in the tools and technology.
Added 3 hours ago
LN
Safety Intern
Lhoist North America (at Martin Marietta)
Langley (District), BC · Canada - British Columbia - Langley
- Full-time
Communicate Like a Pro: Engage with various levels of the organization and keep your manager/mentor updated on your progress.
Added 3 hours ago
CC
PROJECT SUPERINTENDENT
Conwest Contracting
Vancouver, BC
- Full-time
Reports to Operations Manager for all general operations, HR and staffing matters.
Added 3 hours ago
AD
Senior Project Manager (Contract)
AG Doors Ltd
Port Coquitlam, BC
- Full-time
Role Description The Senior Project Manager (Contract) will lead end-to-end installation of doors and related activities in an on-site capacity based in Vancouver BC. This full-time…
Added 3 hours ago
C
Account Manager (Spanish Speaker)
Cloudtalk
Remote, Canada
- Full-time
- Remote
Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap - while…
Added 3 hours ago
Mission Manager, National Security, Mandiant
Google
Ottawa, ON
…domains, including: security operations, security architecture and engineering, cloud security, threat intelligence, incident response, threat hunting, or similar…
Added 4 hours ago
C
Security Technician - SASKATOON AREA
Convergint
Regina, SK
- Full-time
Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes…
Added 4 hours ago
AH
Patient Care Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…health care and want to make a difference, this Patient Care Manager position might be right for you. The Glenrose Rehabilitation Hospital (GRH) is the largest freestanding tertiary…
Added 4 hours ago
AH
Locksmith
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Reporting to the Facility Manager with Facilities Maintenance and Engineering for the Royal Alexandra Hospital, and working under the general direction of the Structural Lead Hand, the…

Adelphi Group

Customer Success Manager, Growth

Toronto, ON, Canada

$82,000 CAD · Full-time

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Job details

Pay: $82,000 CAD
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Agency:

Flywheel

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What you'll do:

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.

Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.

Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.

Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.

Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.

Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who you are:

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.

Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.

Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.

Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.

You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.

You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

The Customer Success Manager will drive optimal results for high-value clients by managing retention, adoption, and strategic growth plans. They will also act as a trusted advisor, conducting regular strategy sessions and providing actionable feedback to internal product teams.

Requirements

Candidates must have prior experience in a customer-facing role at a B2B SaaS company, preferably within digital advertising or eCommerce. Strong analytical skills and the ability to communicate complex performance insights to diverse audiences are essential.

Skills

Account Management
SaaS
Digital Advertising
ECommerce
Retail Media
Data Analysis
Strategic Planning
Client Onboarding
Upselling
Problem-solving
Communication
Relationship Building
Product Training
Market Intelligence
Optimization

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
B2B
Digital Advertising
ECommerce
Retail Media
Account Management
Data-driven
Optimization
Market Intelligence
QBR
CSAT
Upsell
Strategic Planning
Client Onboarding
Product Roadmap
Performance Insights
Stakeholder Management
Flywheel
Perpetua

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