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Added 14 mins ago
SC
shift supervisor - Store# 26826, EAST HILLS
Starbucks Coffee Company
Calgary, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 14 mins ago
SC
shift supervisor - Store# 68804, LACOMBE
Starbucks Coffee Company
Lacombe, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 27 mins ago
RG
CONSTRUCTION PROJECT MANAGER
Rank Group
Halifax, NS
- Full-time
With several major projects in the pipelines Rank Group has an exciting opening for a Project Manager (Construction), based out of Halifax, Nova Scotia. The Project Manager will be…
Added 27 mins ago
CK
Human Resources Team Lead
Canadian Kraft Paper Industries Ltd
The Pas, MB
- Full-time
Reporting to and working closely with the Human Resources Manager, the successful incumbent will be responsible for providing general HR departmental leadership support, oversee operational…
Added 27 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 27 mins ago
EC
operations assistant
EPC Canada
Gogama, ON
- Full-time
…looking for an Operations Assistant. Reporting to the Site Manager, the incumbent will be responsible for supporting managers in the planning and monitoring of projects or daily operational…
Added 28 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care.
Added 28 mins ago
H
Social Worker Degree
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Under the direction of a Program Manager and as part of an interdisciplinary team, the Social Worker provides a range of screening, triage, assessment, treatment and case…
Added 55 mins ago
S
manager, restaurant
SUBWAY
Estevan, SK
- From $23.08 CAD / hour
- Full-time
- On-site
A SUBWAY Manager performs and directs overall restaurant management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains…
Added 55 mins ago
S(
fast food restaurant manager
SUBWAY (Kensington Ave.)
Estevan, SK
- From $23.08 CAD / hour
- Full-time
- On-site
A SUBWAY Manager performs and directs overall restaurant management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains…
Added 57 mins ago
Retail Experience Lead
Fire & Flower Inc.
Lasalle, ON
Assist with team member onboarding, training, and continuous education.
Added 57 mins ago
W
(CAN) Customer Service Manager
Walmart
Edmonton, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 57 mins ago
RO
Guest Services Manager
Resorts of the Canadian Rockies
Kimberley, BC
- Full-time
This role oversees Guest Services and Winter Sports School front desk staff, including recruitment, training, scheduling, payroll, inventory management, cash handling, and employee…
Added 57 mins ago
CH
Relationship Manager, Red Deer – AB
Canada Homestay Network
Red Deer, AB
- Full-time
CHN is currently seeking a Relationship Manager located in Red Deer, AB. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A…
Added 57 mins ago
TC
First Mile Transportation Manager - 12 Month Contract
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
We’re looking for a First Mile Transportation Manager - 12 Month Contract to lead a critical national transportation network, overseeing 40,000-50,000 annual linehaul movements across…
Added 57 mins ago
TC
Assistant Store Manager Marshalls HomeSense Orangeville Mall
TJX Canada – Winners, Marshalls, HomeSense
Orangeville, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 57 mins ago
PL
Administrative Assistant
Pomeroy Lodging
Calgary, AB
- Full-time
…comprehensive administrative assistance to the Areas Operations Manager/General Manager. This includes handling a variety of tasks related to organization and communication, requiring…
Added 57 mins ago
AU
Security Guards - Full-Time - Overnight
Allied Universal
Toronto, ON · Scarborough, ON
- Full-time
Undertake site specific training, follow direction and guidance from Site Supervisor or Manager
Added 57 mins ago
PL
People and Culture Manager
Pomeroy Lodging
Calgary, AB
- Full-time
As the People & Culture Manager, you will play a pivotal role in aligning and enhancing people practices at the Westin Calgary Airport. Your primary focus will be on attracting, training,…
Added 57 mins ago
TC
Assistant Store Manager Winners Bolton Square
TJX Canada – Winners, Marshalls, HomeSense
Bolton, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 1 hour ago
HO
kitchen helper
House of Dosas White Rock
Surrey, BC
- From $18.25 CAD / hour
- Full-time
- On-site
…first-out). * Track food quantities and report low inventory to the manager. * Clean and sanitize pots, pans, and utensils continuously. * Empty trash cans and keep floors clean and dry. *…
Added 1 hour ago
VH
Supervisor, Early Intervention Hoarding Services – Temporary Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
Reporting to the Senior Manager, Responsive Community Care, you will oversee a team of volunteers and paid coach(es) that support vulnerable clients with hoarding challenges that put their…
Added 1 hour ago
VH
Supervisor, Child and Family Program Services (BSW/MSW) - Permanent Full-Time
VHA Home HealthCare
Mississauga, ON
- Full-time
Reporting to the Manager, Client Care & Operations – West, you will provide comprehensive mental health and case management for Mental Health Support for Families with Children Program…
Added 1 hour ago
SC
shift supervisor - Store# 04554, COUNTRY CLUB CENTRE
Starbucks Coffee Company
Nanaimo, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
shift supervisor - Store# 04630, CENTURY - 23RD AVE & 111 ST D/T
Starbucks Coffee Company
Edmonton, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…

Adelphi Group

Customer Success Manager, Growth

Toronto, ON, Canada

$82,000 CAD · Full-time

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Job details

Pay: $82,000 CAD
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Agency:

Flywheel

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What you'll do:

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.

Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.

Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.

Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.

Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.

Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who you are:

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.

Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.

Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.

Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.

You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.

You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

The Customer Success Manager will drive optimal results for high-value clients by managing retention, adoption, and strategic growth plans. They will also act as a trusted advisor, conducting regular strategy sessions and providing actionable feedback to internal product teams.

Requirements

Candidates must have prior experience in a customer-facing role at a B2B SaaS company, preferably within digital advertising or eCommerce. Strong analytical skills and the ability to communicate complex performance insights to diverse audiences are essential.

Skills

Account Management
SaaS
Digital Advertising
ECommerce
Retail Media
Data Analysis
Strategic Planning
Client Onboarding
Upselling
Problem-solving
Communication
Relationship Building
Product Training
Market Intelligence
Optimization

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
B2B
Digital Advertising
ECommerce
Retail Media
Account Management
Data-driven
Optimization
Market Intelligence
QBR
CSAT
Upsell
Strategic Planning
Client Onboarding
Product Roadmap
Performance Insights
Stakeholder Management
Flywheel
Perpetua

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