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Added 1 min ago
LC
Restaurant manager
Little Caesars
Chestermere, AB
- From $36 CAD / hour
- Full-time
- On-site
Added 4 mins ago
QB
restaurant assistant manager
Quesada Burritos & Tacos
Bolton, ON
- Full-time
Added 4 mins ago
M
Crew Chief, Grande Prairie
Midwest
Grande Prairie, AB
- Full-time
Working under the supervision of a Project Manager and/or Land Surveyor. Duties include, but are not limited to, the following:
Added 4 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 4 mins ago
CO
Foreperson - Winter Control
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Main Function: The position is responsible to the Manager of Roads Operations for the complete management, direction and supervision of personnel or contractors engaged in the maintenance…
Added 4 mins ago
VP
Industrial Automation Specialist
VANGUARD POWER LTD
Chilliwack, BC
- Full-time
A plant maintenance manager calls at 06:40: the line is down, the PLC shows a fault, the operator has already tried cycling power. You are the person who walks in with the drawings and a…
Added 4 mins ago
MS
Territory Manager
Marks Supply Inc.
Barrie, ON
- Full-time
The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include…
Added 4 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
…the Finance and Accounting function as well as our Customer Service organization. This candidate will play an integral role in providing insightful and meaningful data on financial…
Added 4 mins ago
VS
Health Care Attendant - BC (West) (2026-10880)
Verve Senior Living
Vancouver, BC
- Other
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 4 mins ago
VS
Housekeeping Attendant (Sunday, Part-time) - Canterbury Place (2026-10885)
Verve Senior Living
Toronto, ON · North York, ON
- Part-time
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 4 mins ago
VS
Registered Practical Nurse (RPN) (Part-time) - Canterbury Place (2026-10884)
Verve Senior Living
Toronto, ON · North York, ON
- Part-time
…nurturing environment. Under the direction of the Health & Wellness Manager, the RPN position is focused on enriching residents lives by ensuring they can make their own choices and lead…
Added 4 mins ago
VS
Dishwasher (Casual) - Canterbury Place (2026-10886)
Verve Senior Living
Toronto, ON · North York, ON
- Other
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 4 mins ago
VS
Uncertified Cook (Part-time) - Canterbury Place (2026-10883)
Verve Senior Living
Toronto, ON · North York, ON
- Part-time
…dining experience. Under the direction of the Dining Services Manager or designate, the cook is responsible for food preparation and plating of attractive and nutritious meals and snacks.…
Added 4 mins ago
IG
Power Platform Developer
Insight Global
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Experience supporting customer service, contact centre, agent, or manager-facing technology
Added 4 mins ago
VS
Community Relations Manager - Canterbury Place (2026-10882)
Verve Senior Living
Toronto, ON · North York, ON
- Full-time
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 4 mins ago
MS
Territory Manager
Marks Supply Inc.
Burlington, ON
- Full-time
The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include…
Added 4 mins ago
CO
MARRIAGE OFFICIANT
City of Brampton
Brampton, ON
- Full-time
…permits, and assume back-up responsibilities for other public service and corporate support functions within the Administrative Services and Elections Section, as part of the overall…
Added 4 mins ago
F
Senior Growth Manager - Generosity & Flowthrough
Fanatics
Toronto, ON · North York, ON
- Full-time
We're seeking a Generosity & Flowthrough Strategy Senior Manager to own how Fanatics Casino allocates promotional generosity and how that generosity flows through to player value and…
Added 4 mins ago
MS
Territory Manager
Marks Supply Inc.
Vaughan, ON
- Full-time
The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include…
Added 4 mins ago
RB
Senior Staff Accountant
Rutwind Brar LLP Chartered Professional Accountants
AB · Edmonton, AB
- Full-time
Report progress of engagement to Manager and Partner
Added 4 mins ago
VS
Licensed Practical Nurse - Alberta (West) (2026-10619)
Verve Senior Living
Calgary, AB
- Other
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 4 mins ago
TC
Senior Manager, Portfolio
Travelers Capital Corp.
Calgary, AB
- $100,000 to $125,000 CAD / year
- Full-time
The Senior Manager, Portfolio is an integral role within Travelers, one of which that is vital to the long-term growth and success of the business. The Senior Manager, Portfolio requires a…
Added 4 mins ago
M
Crew Chief, Calgary
Midwest
Calgary, AB
- Full-time
Working under the supervision of a Project Manager and/or Land Surveyor. Duties include, but are not limited to, the following:
Added 5 mins ago
T
Account Manager II
TD
Yorkton, SK
- Full-time
…for both credit and non-credit products/services. The Account Manager II is responsible for conducting credit analysis for own portfolio. The Account Manager II will develop the initial…
Added 5 mins ago
T
Account Manager I
TD
Calgary, AB
- Full-time
…compliance requirements and minimizing operational risk. The Account Manager I is responsible for conducting credit analysis for own…

Adelphi Group

Customer Success Manager, Growth

Toronto, ON, Canada

$82,000 CAD · Full-time

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Job details

Pay: $82,000 CAD
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Agency:

Flywheel

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What you'll do:

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.

Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.

Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.

Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.

Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.

Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who you are:

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.

Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.

Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.

Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.

You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.

You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

The Customer Success Manager will drive optimal results for high-value clients by managing retention, adoption, and strategic growth plans. They will also act as a trusted advisor, conducting regular strategy sessions and providing actionable feedback to internal product teams.

Requirements

Candidates must have prior experience in a customer-facing role at a B2B SaaS company, preferably within digital advertising or eCommerce. Strong analytical skills and the ability to communicate complex performance insights to diverse audiences are essential.

Skills

Account Management
SaaS
Digital Advertising
ECommerce
Retail Media
Data Analysis
Strategic Planning
Client Onboarding
Upselling
Problem-solving
Communication
Relationship Building
Product Training
Market Intelligence
Optimization

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
B2B
Digital Advertising
ECommerce
Retail Media
Account Management
Data-driven
Optimization
Market Intelligence
QBR
CSAT
Upsell
Strategic Planning
Client Onboarding
Product Roadmap
Performance Insights
Stakeholder Management
Flywheel
Perpetua

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