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Added 4 mins ago
PA
Technical sales specialist
PET All Manufacturing Inc
Markham, ON
- $60,000 to $100,000 CAD / year
- Full-time
- Hybrid
Develop reports and proposals to illustrate benefits from use of good or service
Added 9 mins ago
IA
Administrative assistant - office
Insight Advantage Inc
Leamington, ON
- $19 to $24 CAD / hour
- Full-time
- Contract
- On-site
Greet people and direct them to contacts or service areas
Added 14 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 14 mins ago
HB
Production Support - Elite Quant Fund- Up to $180,000 CAD + Bonus
Hunter Bond
Montreal, QC
- Full-time
🚀 Clear opportunities for technical growth and career progression
Added 14 mins ago
ES
Project Manager - Construction and Energy Efficiency at Toronto!
Equans Services Canada & US
Toronto, ON
- Full-time
Equans designs, installs, and delivers customized solutions to improve its customers’ equipment, systems and technical processes and optimize their use in the context of their energy,…
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Added 14 mins ago
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Brantford, ON
- Full-time
Excellent demonstrated customer service/communication skills
Added 14 mins ago
TC
Data & Analytics Solutions Architect
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
…highest standards of innovation, engineering excellence and customer…
Added 14 mins ago
CS
Peoplesoft FSCM Consultant
Confiar Services
Toronto, ON
- $65 to $70 CAD / hour
- Contract
Maintain technical documentation and support SDLC governance.
Added 14 mins ago
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Data Governance Lead
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
…highest standards of innovation, engineering excellence and customer…
Added 14 mins ago
RL
IT Support Specialist
Rhenus Logistics
Mississauga, ON
- Full-time
Previous experience in a Help Desk, IT Support, or technical customer service role.
Added 14 mins ago
SO
Account Manager
Space Ops
Hamilton, ON
- $70,000 to $80,500 CAD / year
- Full-time
…the successful delivery of products and services that meet customer needs. This role serves as the primary point of contact for assigned accounts, driving merchant satisfaction, retention,…
Added 14 mins ago
I
Sales Account Manager
InfinitDrones
Woodbridge, ON
- Full-time
Coordinate with technical and operations teams on product demonstrations and customer support.
Added 14 mins ago
XI
Senior Designer, UX and Customer Journey
Xplore Inc.
Markham, ON
- Full-time
We're looking for a UX Designer, UX and Customer Journey to shape the strategy, design and experience of the customer journeys that define how people interact with Xplore - from onboarding…
Added 15 mins ago
R
Assembly Technician – Afternoon Shift
RTX
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE


Added 15 mins ago
Field Operations Associate II - Princeton, BC
Grainger Businesses
Princeton, BC
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
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Senior Software Developer
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…sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that…
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Interpret customer drawings, codes, standards, and technical procedures.
Added 15 mins ago
Technical Services Manager (Laser Technology Specialist)
BWXT
Kitchener, ON
As our Technical Services Manager you will provide leadership, technical oversight, and day-to-day management for Technical Specialists and Technicians supporting highly technical field…
Added 15 mins ago
Senior Manager Tax
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Toronto, ON
Coordinate with external service provider to ensure timely and accurate filing of Canadian, US, UK, AUS and International tax returns
Added 15 mins ago
RM
Analyst Technology
Regional Municipality of Peel
Brampton, ON
- Other
…strategic goals. Our vision is to be an IT leader offering customer-driven, high-quality service through skilled professionals, efficient operations, and cutting-edge…
Added 15 mins ago
IT Support Technician
CONA Services
Montreal, QC · Lachine, QC
…Technology team. The IT Support Technician serves as an on-site technical resource dedicated to the Lachine Coca-Cola Bottling facility, while also providing remote support to other Coke…
Added 16 mins ago
MF
Administrative assistant
Motion Fitness
Red Deer, AB
- From $23 CAD / hour
- Full-time
- On-site
Greet people and direct them to contacts or service areas
Added 30 mins ago
SL
Analyst - IT Helpdesk
Sioux Lookout First Nations Health Authority
Sioux Lookout, ON
- Full-time
Strong customer service and troubleshooting skills

Adelphi Group

Customer Success Manager, Growth

Toronto, ON, Canada

$82,000 CAD · Full-time

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Job details

Pay: $82,000 CAD
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Agency:

Flywheel

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What you'll do:

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.

Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.

Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.

Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.

Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.

Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who you are:

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.

Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.

Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.

Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.

You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.

You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

The Customer Success Manager will drive optimal results for high-value clients by managing retention, adoption, and strategic growth plans. They will also act as a trusted advisor, conducting regular strategy sessions and providing actionable feedback to internal product teams.

Requirements

Candidates must have prior experience in a customer-facing role at a B2B SaaS company, preferably within digital advertising or eCommerce. Strong analytical skills and the ability to communicate complex performance insights to diverse audiences are essential.

Skills

Account Management
SaaS
Digital Advertising
ECommerce
Retail Media
Data Analysis
Strategic Planning
Client Onboarding
Upselling
Problem-solving
Communication
Relationship Building
Product Training
Market Intelligence
Optimization

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
B2B
Digital Advertising
ECommerce
Retail Media
Account Management
Data-driven
Optimization
Market Intelligence
QBR
CSAT
Upsell
Strategic Planning
Client Onboarding
Product Roadmap
Performance Insights
Stakeholder Management
Flywheel
Perpetua

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