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Added 1 min ago
R
Data Steward (CCDB26A)
Referment
Montreal, QC
- Full-time
The ability to translate technical data concepts into clear business language for engineers, stakeholders and clients.
Added 1 min ago
TI
Delivery Lead
Techpros IT Solutions Inc.
Toronto, ON
- Contract
…project timelines and milestones, coordinating cross-functional technical teams, tracking progress, and ensuring deliverables meet quality, budget, and scope requirements. The Delivery Lead…
Added 1 min ago
M'
Digital Sales Lead
Metals 'R' Us
Dartmouth, NS
- Full-time
You’ll work closely with the Sales Manager for education on metals - you’ll also work very closely with an external growth consultant which will give you exposure across eCommerce and AI…
Added 1 min ago
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Portfolio Manager, TPS
BMO
Vancouver, BC · FBT
- Full-time
Technical proficiency gained through education and/or business experience.
Added 1 min ago
ML
Sales Associate (Building Materials)
Muskoka Lumber and Building Supplies Centre
Port Carling, ON
- $22 to $25 CAD / hour
- Full-time
…Materials) to join our team in Port Carling. Reporting to the Store Manager or designate, this role manages the sales cycle from initial inquiry to delivery. The role provides professional…
Added 31 mins ago
Technical Project Manager Equipment - Brossard
Bronswerk Group & Affiliates
Brossard, QC
Working closely with the Equipment Team and the Director PMO, the Technical Project Manager will manage the contractual, technical, operational, financial and human resources necessary to…
Added 46 mins ago
TC
Senior Vice President, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
You have 12–15 years’ experience in private assets, working at a fund administrator, fund manager or comparable environment.
Added 46 mins ago
SL
AV Technician
Sun Life
Toronto, ON · Sun Life Toronto Atria
- Full-time
Our team brings together experience strategists, hospitality professionals, event specialists, technical experts, and creative storytellers who design and deliver in-person, hybrid,…
Added 46 mins ago
CG
Laboratory Technician II - Gas Appliances
CSA Group
Toronto, ON
- $2,823.64 to $3,274.9 CAD / week
- Full-time
Acts as a liaison with other departments as required by Lab Manager.
Added 1 hour ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Remote, Canada
- Remote
Added 1 hour ago
Registered Nurse, Renal Dialysis Unit (RDU)/Nephrology Care Team
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager of Hematology/Oncology/Nephrology and PACT, the Registered Nurse is a member of an interdisciplinary care team, providing holistic, comprehensive, evidence-based…
Added 1 hour ago
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Team Lead and Technical Manager - Functional Testing
Thorens - Executive Search Specialists
Montreal, QC
- Full-time
Our client, Octasic, is looking for a Team Lead and Technical Manager -Functional Testing to oversee the functional testing department. This key role combines technical expertise, team…
Added 1 hour ago
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Project Engineer
VINCI
Vancouver, BC
- Full-time
The objective of the position of Project Manager at Menard Canada is to manage and coordinate ground improvement projects, mainly standard to moderately complex, from feasibility study to…
Added 1 hour ago
B
Customer Relations Manager
BiteOut
ON · Grand Valley, ON
- Full-time
Can teach a non-technical person to use an app patiently, in Nepali, on their phone, more than once
Added 1 hour ago
PH
Senior Business Analyst, PHIS
Provincial Health Services Authority
Vancouver, BC
- Full-time
…inherent in all aspects of this position. Reporting to the Manager, Public Health Information Systems, the Senior Business Analyst is responsible for providing leadership in Business…
Added 1 hour ago
BS
Operating Marketing Manager
Bonsai Software
Caledon, ON · Mono Road, ON
- Full-time
…strategy and someone who makes it happen. As Operating Marketing Manager you sit down with our CEO to set the B2B marketing strategy: which stories we tell, on which channels, for which…
Added 1 hour ago
CT
TECHNICAL INTEGRATION & CONVERSION COORDINATOR - RIS / PACS
Chrome Technologies
Montreal, QC
- Full-time
We are looking for someone who can act as a technical facilitator, bridging the gap between the various teams.
Added 1 hour ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Montreal, QC
- Full-time
Added 2 hours ago
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Respiratory Therapist - Adult Respiratory Therapy - Tory Trauma Program - Regular Full-Time 2026-18256 (2026-18256)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager of Respiratory Therapy, the Registered Respiratory Therapist works at all times within an interprofessional model of care. Respiratory Therapists provide…
Added 2 hours ago
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Respiratory Therapist - Adult Respiratory Therapy - Tory Trauma Program - Temporary Full-Time 2026-17919 (2026-17919)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager of Respiratory Therapy, the Registered Respiratory Therapist works at all times within an interprofessional model of care. Respiratory Therapists provide…
Added 2 hours ago
S
Respiratory Therapist - Adult Respiratory Therapy - Tory Trauma Program - Regular Full-Time 2026-18258 (2026-18258)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager of Respiratory Therapy, the Registered Respiratory Therapist works at all times within an interprofessional model of care. Respiratory Therapists provide…
Added 2 hours ago
S
Respiratory Therapist - Adult Respiratory Therapy - Tory Trauma Program - Regular Full-Time 2026-18658 (2026-18658)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager of Respiratory Therapy, the Registered Respiratory Therapist works at all times within an interprofessional model of care. Respiratory Therapists provide…
Added 2 hours ago
S
Lab Manager (SRI) - Physical Sciences - Regular Full-Time 2026-18813 (2026-18813)
Sunnybrook
Toronto, ON
- Full-time
We are seeking an experienced, high-level Laboratory Manager with extensive scientific and managerial expertise to oversee both administrative operations and technical research workflows.…
Added 2 hours ago
S
Respiratory Therapist - Neonatal Intensive Care Unit - Temporary Full-Time 2026-18345 (2026-18345)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Patient Care Manager, the RRT works at all times within an interprofessional model of care. S/he is responsible (within a family-centred and interprofessional model) for…
Added 2 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…

Adelphi Group

Customer Success Manager, Growth

Toronto, ON, Canada

$82,000 CAD · Full-time

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Job details

Pay: $82,000 CAD
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Agency:

Flywheel

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What you'll do:

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.

Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.

Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.

Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.

Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.

Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who you are:

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.

Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.

Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.

Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.

You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.

You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

The Customer Success Manager will drive optimal results for high-value clients by managing retention, adoption, and strategic growth plans. They will also act as a trusted advisor, conducting regular strategy sessions and providing actionable feedback to internal product teams.

Requirements

Candidates must have prior experience in a customer-facing role at a B2B SaaS company, preferably within digital advertising or eCommerce. Strong analytical skills and the ability to communicate complex performance insights to diverse audiences are essential.

Skills

Account Management
SaaS
Digital Advertising
ECommerce
Retail Media
Data Analysis
Strategic Planning
Client Onboarding
Upselling
Problem-solving
Communication
Relationship Building
Product Training
Market Intelligence
Optimization

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
B2B
Digital Advertising
ECommerce
Retail Media
Account Management
Data-driven
Optimization
Market Intelligence
QBR
CSAT
Upsell
Strategic Planning
Client Onboarding
Product Roadmap
Performance Insights
Stakeholder Management
Flywheel
Perpetua

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