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Added 39 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Kirkland, QC
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 1 hour ago
W
(CAN) Overnight Assistant Manager
Walmart
Kirkland, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 1 hour ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 2 hours ago
T
Associate Investment Advisor
TD
Bridgewater, NS
- Full-time
Are you a dedicated account manager in tune to the needs of high value brokerage clients? Can you provide professional and flawless service delivery in support of your designated Investment…
Added 3 hours ago
IG
Account Manager
Insight Global
Toronto, ON
- $70,000 to $80,000 CAD / year
- Contract
- 3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience.
Added 12 hours ago
Business Developer (FX Financial Solutions)
Ebury
Toronto, ON
Becoming an FX Expert (Client Portfolio Manager): Excel at building client relationships and providing financial advice to manage key client portfolios as a trusted advisor.
Added 12 hours ago
P
Senior Manager, Growth Marketing & Lifecycle
Pivot
Montreal, QC
- Full-time
We are looking for a strategic, analytical, and highly hands-on Senior Manager, Growth Marketing & Lifecycle to build our demand generation and lifecycle marketing capabilities from the…
Added 15 hours ago
SM
Senior Account Manager + Client Growth + Base plus commission
Setsail Marketing
Vancouver, BC
- Full-time
Write and deliver client proposals; handle invoicing and general account admin.
Added 18 hours ago
Bilingual Inside Sales Account Manager (FR/EN)
AutoTrader.ca
Toronto, ON
Bilingual Account Manager - Inside Sales (FR/EN)
Added 19 hours ago
M
Senior Account Manager, Paid Social
Monks
Toronto, ON
- Full-time
The Senior Account Manager – Paid Social role is an account management and leadership role meant for a paid social advertising wizard who loves developing strategy and executing on that…
Added 19 hours ago
M
Account Manager - Temporary
Monks
Toronto, ON
- $45 to $60 CAD / hour
- Full-time
As an Account Manager, you are the driver for a dedicated automotive vertical. Reporting to the Sr GAD, you are the strategic glue between our clients and our internal teams of "makers."…
Added 19 hours ago
M
Senior Account Manager, SEM
Monks
Toronto, ON
- Full-time
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of…
Added 19 hours ago
TW
Business Development Manager – 3PL Warehousing & Logistics
Transload Warehousing & Logistics Inc.
Brampton, ON
- Full-time
Transload Warehousing & Logistics Inc. Brampton, Ontario Full-Time | On-Site & Sales
Added 20 hours ago
G
Account Manager, Entertainment
Gallagher
Toronto, ON
- Full-time
As an Account Manager on our Entertainment team, you will partner directly with the Sales Leader in the growth of a specialized portfolio of media and entertainment clients. This role is…
Added 21 hours ago
T
Customer Evolution Manager, SAP AMS
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client…
Added 21 hours ago
A
Customer Success Manager
AIVA
Canada
- Contract
AIVA is looking for an eager Customer Success Manager (CSM) to join our growing team. You will be responsible for onboarding and supporting key accounts, ensuring their value realization of…
Added 22 hours ago
SE
Account Manager / Gestionnaire de comptes
Siemens Energy
Montreal, QC
- Full-time
The Account Manager is responsible for driving profitable sales growth and market share for Siemens Energy Grid Technologies Portfolio (high-voltage products including transformers,…
Added 23 hours ago
WO
Territory Manager - Lower Mainland, BC (Legacy Division)
Women of the Vine & Spirits
Burnaby, BC
- Full-time
Achieves maximum sales profitability, growth, and account penetration within an assigned territory, market segment, and/or supplier brand by effectively selling the company's…
Added 1 day ago
E
Product Manager (Travel)
Emburse
Toronto, ON
- Full-time
The Product Manager will shape the vision and delivery of our software products and analytics experiences. Partnering with clients and cross-functional teams - engineering, design,…
Added 1 day ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 1 day ago
E
Product Manager (Travel)
Emburse
Toronto, ON
- Full-time
The Product Manager will shape the vision and delivery of our software products and analytics experiences. Partnering with clients and cross-functional teams - engineering, design,…
Added 1 day ago
EC
Product Manager (Travel)
Emburse Chrome River
Toronto, ON
- Full-time
The Product Manager will shape the vision and delivery of our software products and analytics experiences. Partnering with clients and cross-functional teams - engineering, design,…
Added 1 day ago
AG
Account Manager - Non-Commercial & Healthcare GTA
Affinity Group
Richmond Hill, ON
- Full-time
Affinity Group Canada is seeking an experienced Non-Commercial & Healthcare Account Manager to join our sales team. This role is responsible for developing and growing assigned operator…
Added 1 day ago
R
Account Manager, Mid-Market (Canada)
Rippling
Toronto, ON
- Full-time
We’re looking for a self-driven, growth minded account manager with a proven track record of success to join our hybrid-remote Account Management team. As an account manager at Rippling,…
Added 1 day ago
B
Trade Marketing Representative - Airdrie
BAT
AB · Edmonton, AB
- Full-time
Strong business insights, strategic approach, and account management capabilities.

Adelphi Group

Customer Success Manager, Growth

Toronto, ON, Canada

$82,000 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $82,000 CAD
Job type: Full-time
Posting language: English
Posted: Oct 12, 2026

Original job description

Agency:

Flywheel

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What you'll do:

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.

Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.

Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.

Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.

Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.

Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who you are:

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.

Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.

Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.

Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.

You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.

You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Manage a portfolio of high-value SaaS clients by driving adoption, retention, and strategic growth through data-driven insights. Serve as a trusted advisor to stakeholders while collaborating with internal teams to shape product roadmaps and ensure seamless client experiences.

Requirements

Requires prior experience in a customer success or client-facing role within a B2B SaaS, digital advertising, or e-commerce environment. Candidates must possess strong analytical skills and the ability to communicate complex performance data effectively to diverse audiences.

Skills

Account Management
SaaS
Digital Advertising
E-commerce
Retail Media
Data Analysis
Strategic Planning
Client Onboarding
Problem-solving
Communication
Upselling
Relationship Management
Performance Insights
Consultative Selling
Market Intelligence

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Flywheel
Perpetua
Account Management
Digital Advertising
E-commerce
Retail Media
Optimization
Market Intelligence
Data-driven
Strategic Planning
Client Onboarding
QBR
Upselling
Product Roadmap
B2B
Performance Insights
Consultative
Growth Strategy

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