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Added 21 mins ago
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Marketing Manager (Ref#: M36) Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Execution of strategic marketing partnerships/sponsorships that typically fall outside of donation activations (examples include game day contests/giveaways, or similar types of…
Added 21 mins ago
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Meat Manager
Co-op
Grenfell, SK
- Full-time
The Meat Manager is responsible for coordinating, supervising, and directing all aspects of the Meat department operations while maintaining a profitable department, high quality products…
Added 22 mins ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Toronto, ON
- Full-time
The Distribution Center (DC) Operations Manager is responsible for driving operational excellence and achieving key performance objectives, including gross margin targets, FTE management,…
Added 24 mins ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 24 mins ago
B
Personal Banking Associate
BMO
Markham, ON
- Full-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 24 mins ago
B
Personal Banker
BMO
Markham, ON
- Full-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 41 mins ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Milton, ON
- Full-time
The Distribution Center (DC) Operations Manager is responsible for driving operational excellence and achieving key performance objectives, including gross margin targets, FTE management,…
Added 41 mins ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Cambridge, ON
- Full-time
The Distribution Center (DC) Operations Manager is responsible for driving operational excellence and achieving key performance objectives, including gross margin targets, FTE management,…
Added 45 mins ago
LM
Dermatologist
Lacroix Médecine Privée
Dollard-Des Ormeaux, QC
- Full-time
Experts in human resources, medical recruitment, information technology, legal affairs, marketing, finance, and Customer service
Added 48 mins ago
Sales Associate
Laura Canada
Delta, BC
Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
Added 1 hour ago
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Senior Security Engineer - Cloud Security
PagerDuty
Toronto, ON
- Full-time
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents…
Added 1 hour ago
PC
Assistant Store Manager - Full-Time
PVH Corp.
Halton Hills, ON · Retail TH Halton Hills, ON
- Full-time
Key Holder & Leader on Duty: As an Assistant Manager, you will lead store operations, including opening and closing procedures, managing day-to-day performance, coaching associates, and…
Added 1 hour ago
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PIA Client Service Associate
TD
Windsor, ON
- Full-time
Submit marketing pieces for approval, compile client information packages, maintain marketing materials
Added 1 hour ago
RC
Assistant Store Manager
Rexall Care Network
AB · Edmonton, AB
- Full-time
The Role: Assistant Store Manager (Mat Leave Coverage)
Added 1 hour ago
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Associate, Canadian Private Client Group, Burgundy Asset Management
BMO
Toronto, ON
- Full-time
Reports to: Vice President, Private Client Operations, Private Client Group
Added 1 hour ago
Admissions Manager
Primacorp Ventures Inc
BC · M Creek, Brit
The Admissions Manager provides operational leadership, strategic guidance, and daily coaching to the campus admissions team across CDI College and Vancouver Career College.
Added 1 hour ago
ZR
Community Manager
Zen Residential Ltd.
Edmonton, AB
- Full-time
As a Community Manager at Zen Residential, you will play a vital role in overseeing the day-to-day operations of our properties, ensuring tenant satisfaction, and maintaining the financial…
Added 1 hour ago
NI
Business Analyst Staff - Sales
Norsat International
Richmond, BC
- Full-time
As a Business Analyst Staff – Sales, you will be part of the Sales and Marketing team. You will be working with both external partners and internal team to answer customers’ inquiries,…
Added 1 hour ago
UO
Specialist, Venture Programs - Hunter Hub
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Programs at the Hunter Hub as a member of the Hunter Hub programming team and working across all faculties, schools and innovation units of the university, the…
Added 1 hour ago
UO
Data & Technology Systems Coordinator, Hunter Hub for Entrepreneurial Thinking
University of Calgary
Calgary, AB
- Full-time
Reporting to the Senior Manager, Operations, the Data & Technology Systems Coordinator will work closely with the Hunter Hub leadership team and staff across programs, operations, marketing…
Added 1 hour ago
Technical Product Manager I
Bell
Mississauga, ON
Working across Product, Technology, Digital, Marketing, Operations, Finance, Legal, Regulatory, Business Intelligence, and external partners, you will help transform customer and business…
Added 1 hour ago
TD
Project Manager (Bilingual)
TELUS Digital
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
…expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology…
Added 1 hour ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Bromont, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 1 hour ago
RL
Operations Supervisor
Ralph Lauren
Vancouver, BC · Greater Vancouver, BC
- Full-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 1 hour ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Mont-Royal, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.

Adelphi Group

Head of Client Services & Toronto Office

Toronto, ON, Canada

The salary range for this position is $200,000 - $300,000. · Full-time

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Job details

Pay: The salary range for this position is $200,000 - $300,000.
Job type: Full-time
Posting language: English
Posted: Sep 3, 2026

Original job description

Agency:

Momentum

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

// ABOUT THE ROLE

Our Momentum Toronto office is a key hub within a global experiential marketing network, delivering brand experiences, live events, and integrated activations for a roster of national and international clients. We're looking for a Head of Client Services & Head of Office to lead our Toronto business, combining operational ownership and office leadership with hands-on stewardship of our most important client relationships.

This is a dual mandate: you are both the commercial and cultural leader of a ~35-person office, and the senior-most client partner ensuring the work we do drives real business results and long-term client loyalty.

You will report to Matt Lewis, President of Momentum Europe & Canada.

// HERE’S WHAT YOU’LL DO (RESPONSIBILITIES)

Office & Business Leadership

Own the Toronto office operations and financials, including revenue growth, margin management, resourcing, and forecasting.
Set and drive the annual forward plan and growth strategy for the office in partnership with the Momentum executive team.
Act as the primary point of accountability for office performance, operational health, and culture.
Oversee day-to-day operations: staffing levels, utilization, facilities, and local compliance/HR coordination with central functions.
Represent Toronto across Momentum, sharing best practices, resourcing across markets, and contributing to pitches and thought leadership initiatives

Business Leadership

Lead and mentor the Business Leadership team across all client accounts in the office.
Personally hold senior relationship responsibility for GM and OLG.
Ensure consistent, high standards of client service, strategic counsel, and account growth across all Canadian accounts.
Partner with creative, strategy, production, and sponsorship leads to ensure integrated, insight-led, flawlessly executed work.
Own client satisfaction and retention; proactively identify risk and organic growth opportunities across accounts.
Set scoping standards for client engagements in collaboration with discipline leads.

New Business & Growth

Lead or co-lead new business development for the Toronto office, including prospecting, pitch strategy, and proposal development.
Build and maintain a network of industry relationships to support the office's growth pipeline.
Partner with global new business teams on multi-market opportunities involving Toronto.

People Leadership & Culture

Build, mentor, and retain a high-performing BL team; own hiring, development, and succession planning for the department.
Foster a positive, high-performance office culture aligned with global agency values.
Lead performance management, compensation planning, and career development conversations for direct reports.
Champion diversity, equity, and inclusion within hiring and team culture.

// HERE’S WHAT WE’RE LOOKING FOR (QUALIFICATIONS & REQUIREMENTS)

Experience

10+ years in client services/account leadership within an experiential, event marketing, brand activation, or integrated agency environment (or equivalent brand-side experience with strong agency fluency).
3+ years in a senior leadership role with P&L, office management, or general management responsibility.
Track record of growing client accounts and leading successful new business pitches.
Experience managing multi-disciplinary teams (creative, strategy, production, sponsorship).
Existing relationships within the Toronto/Canadian marketing and brand community are a strong asset.
Automotive experience an asset.

Skills & Attributes

Strong commercial acumen: comfortable owning budgets, forecasts, and margin targets.
Exceptional relationship-building and executive presence with senior client stakeholders (CMO-level and above).
Strategic thinker who can also stay close enough to the work to spot risk and quality issues early.
Proven people leader, able to coach, motivate, and hold teams accountable.
Calm under pressure; comfortable with the fast-paced, live-event nature of experiential work (including occasional evening/weekend event support).
Global mindset, able to work across time zones and cultures within an international network.

// WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTH)

Toronto office hits or exceeds revenue and margin targets.
Client retention holds at a high standard across the portfolio.
At least one significant new client win or expansion within an existing account.
A stable, motivated team with clear development paths and low unwanted attrition.
Strong, visible integration with the global network (shared learnings, cross-market collaboration).

The salary range for this position is $200,000 - $300,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; location and region; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

The Head of Client Services & Toronto Office will oversee office operations, financial performance, and business growth while leading the local team. They are responsible for managing key client relationships, driving new business development, and fostering a high-performance office culture.

Requirements

Candidates must have 10+ years of experience in client services or account leadership within an agency environment, including at least 3 years in a senior leadership role with P&L responsibility. Strong commercial acumen, executive presence, and a proven track record in team management and business growth are essential.

Skills

Account Management
Business Leadership
P&L Management
Strategic Planning
New Business Development
Experiential Marketing
Brand Activation
Team Leadership
Financial Forecasting
Operational Management
Mentoring
Budgeting
Stakeholder Management
Integrated Marketing

Visa sponsorship

Not detected in the job text

Hiring contact

Matt Lewis

Keywords

Experiential Marketing
Account Management
P&L
Business Development
Brand Activation
Integrated Marketing
Leadership
Client Services
Strategy
Operations
Financial Forecasting
Margin Management
Mentorship
Stakeholder Management
Agency
Event Marketing
Performance Management
Diversity Equity and Inclusion
Business Growth
Client Retention

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