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NP
Assistant manager - retail
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ADI Global

Assistant Store Manager

20 Meteor Drive, Toronto, ON, M9W 1A4, Canada

$63,524 to $105,873 CAD / year · Full-time

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Job details

Pay: $63,524 to $105,873 CAD / year
Job type: Full-time
Experience: 3+ years of management experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

ADI, part of Resideo Inc, is North America’s leading wholesale distributor of security and low-voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals which make us an indispensable partner to our customers. Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, team member development, and endless opportunities.

Oversee the daily operations, sales quotas, financial responsibilities, and strategic priorities. You will hire, inspire, motivate, coach, and develop staff. You will monitor customer satisfaction, as well as other sales metrics, ensuring exceptional performance. You will serve as a role model for selling capability. You will understand and capitalize on growth opportunities based on the local market. You will coordinate customer training events to expand market potential. You will be the point of escalation for procedural questions, technical/product questions, selling/coaching guidance, and customer service issues.

Job Duties:

Operations

Responsible for leading and ensuring all store operational elements, policies, procedures, standards, and results are effectively managed and meet excellence standards.
Ensure store compliance with all corporate policies, and applicable employment laws, and is consistently fair in the treatment of all team members.
Find innovative solutions to improving store operations and promote continual improvement with operational teams.

 Analytics

Analyzes store financial and performance results; develop strategic action plans to increase sales and control costs.
Conduct root cause and countermeasure analysis to address shortfalls and maximize results.
Leverage company analytical tools to assist with decision-making and performance management.

 People & Performance Management

Establish clear team goals and expectations; and maximize store performance.
Take ownership of company staffing needs through; partnership with talent acquisition, effective planning of store staffing needs, participation in the interview process, and making hiring decisions.
Address issues related to performance, conduct, and discipline as per company guidelines as well as ensure expectations of appropriate behaviors are established within the sales organization. Seek advice from the human resources department as appropriate.

 Training & Personal Development

Ensure applicable team training is completed on a timely basis; provide follow-up, coaching, mentoring, and support career development.
Find innovative solutions to missed opportunities within your sales team through training and action planning. 
Continually work on improving personal areas of opportunity and professional development.

Communication:

Conduct weekly staff 1 on 1's and create an environment within the store of open communication between the various sales, operations, and corporate teams.
Effectively and efficiently respond to customers, suppliers, and corporate team members in a timely manner. 
Partner with suppliers to conduct joint store marketing and selling events focused on increasing customer sales, leads, and brand advocacy.

YOU MUST HAVE:

3+ years of management experience.
Ability to adapt and work in adverse situations.
Proven leadership and sales results experience.

WE VALUE:

Strong communication and organizational skills.
Experience in Security Distribution
Previous Salesforce Experience

WHAT'S IN IT FOR YOU

Employee discounts on company products and other retail/service providers
Monday to Friday working hours - no weekends
Opportunity to progress within a global business
The typical base salary for this role, ranges from CAD $63,524 to $105,873 per year but varies by specific work location. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.
You are eligible to participate in a Sales Incentive Plan (SIP). This incentive is considered variable incentive pay. You can earn an annual sales incentive which is expressed as a percentage (42.86%) of your annual salary. This amount will be prorated based on your hire date. Attaining your sales targets will allow you to achieve 100% of your variable incentive pay. However, overdriving those targets will enable you to increase your variable incentive pay for the SIP performance period.

ADI is committed to providing an inclusive and accessible recruitment process. Applicants who require accommodation due to a disability or accessibility need are encouraged to contact us at any stage of the recruitment and selection process.

We will work with candidates to understand their needs and arrange appropriate accommodation in a timely and respectful manner. Requests for accommodation will be handled confidentially and will not affect a candidate’s consideration for employment.

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.

You can find out more about how the talent community works here: ADI Talent Community Terms. Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.

ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. ADI complies with applicable equal employment laws in all countries where we do business.

If a disability prevents you from applying for a job through our website, request assistance here.

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More about this job

Responsibilities

The Assistant Store Manager oversees daily operations, sales quotas, and financial performance while leading, coaching, and developing the store staff. They are responsible for ensuring operational excellence, driving sales growth, and serving as the primary point of escalation for customer and technical issues.

Requirements

Candidates must have at least 3 years of management experience and a proven track record of leadership and sales results. Strong communication and organizational skills are required, with experience in security distribution and Salesforce considered an asset.

Skills

Sales management
Operations management
Team leadership
Staff development
Financial analysis
Performance management
Customer service
Strategic planning
Coaching
Sales metrics
Security distribution
Salesforce
Inventory management
Conflict resolution
Communication

Benefits

Employee discounts
Life insurance
Health insurance
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
401k plan
Vacation
Holidays

Visa sponsorship

Not detected in the job text

Keywords

Wholesale distribution
Security technology
Low-voltage
Sales quotas
Operations management
Financial responsibilities
Strategic priorities
Staff development
Customer satisfaction
Sales metrics
Market growth
Customer training
Performance management
Salesforce
Security distribution
Inventory control
Compliance
Talent acquisition
Coaching
Mentoring
Marketing events
Brand advocacy
Leadership
Communication skills
Organizational skills

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