Jobs in Canada

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Added 3 hours ago
WA
Full-Time Call Center Specialist - In Office
We An-Ser
Regina, SK
- $17 CAD / hour
- Full-time
No Experience Necessary: Whether you are looking to launch a brand-new career path or bring your existing customer service background to a supportive company that genuinely values your…
Added 8 hours ago
BH
Manager, Trade Relations
Bausch Health Companies Inc.
Laval, QC
- Full-time
Oversee contract implementation activities, including internal alignment, customer communication, and distribution execution
Added 8 hours ago
IW
Plan Manager
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 9 hours ago
D
Dyson Expert - West Island
Dyson
Quebec, QC
- Full-time
Our approach is unique - it is all about the experience for our potential owners. Our team of Experts are confident and knowledgeable. They understand the importance of consultation and…
Added 10 hours ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Burlington, ON
- $40,000 to $90,000 CAD / year
- Full-time
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business…
Added 10 hours ago
BC
Logistics & Transports Coordinator
BEWI Connect
Laval, QC
- Full-time
Do you have experience with Logistics and coordinating, booking transport overseas?
Added 10 hours ago
M
Senior Advisor Onboarding & Transitions Specialist
Manulife
Montreal, QC
- Full-time
Experience in the financial services industry, preferably with an IIROC- or MFDA-regulated firm, is an asset.
Added 10 hours ago
S
Associate Sales Representative - Extremities - Ottawa (12 Month Contract)
Stryker
Ottawa, ON · Canada, Virtual Address
- Full-time
Must have a valid driver’s license
Added 10 hours ago
I
Seasonal Customer Experience Representative
Indigo
Nanaimo, BC
- $18.25 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 10 hours ago
R&
Operations Officer I - Bilingual
Robertson & Company Ltd.
Montréal-Ouest, QC
- Contract
Prime Hires is seeking a skilled Operations Officer I - Bilingual to join our client in support of an existing vacancy.
Added 11 hours ago
IC
National Sales Administrator
ivari Canada
Toronto, ON
- Full-time
Post-secondary education or equivalent work experience preferably in an insurance or investment environment
Added 11 hours ago
NR
Inside Sales
Nucor Rebar Fabrication
Canada
- Full-time
The role of the Inside Sales Representative is to actively participate as a member of the division's team to ensure the efficient processing of customer orders and delivery of exceptional…
Added 11 hours ago
PH
Territory Sales Representative
Promoveo Health
Toronto, ON
- Full-time
Maintain accurate customer database records; update practice contacts, decision-makers, and account status in real time.
Added 11 hours ago
BS
Bilingual Inside Sales & Order Management Representative
Bilingual Source
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
Our client, an established company in the industrial manufacturing sector, is looking for a Bilingual Inside Sales Representative to join its Mississauga team. This is a customer-focused,…
Added 13 hours ago
M
Internal Wholesaler, Canada Insurance
Manulife
Vancouver, BC
- Full-time
College or University degree in related field or equivalent work experience
Added 13 hours ago
BC
Client Service Representative, Programs
BFL CANADA
Toronto, ON
- Full-time
We are looking for a Client Service Representative within our Program Group to join our team in our Toronto office!
Added 14 hours ago
D
Customer Care Representative
Dynacare
Ottawa, ON · Brampton, ON
- Contract
Are YOU our next Customer Care Representative?
Added 14 hours ago
A
Customer Service Representative
ADM
Montreal, QC
- Full-time
This position requires on-site presence five days per week at our Mill Street facility in Montreal
Added 14 hours ago
SR
Bilingual Inside Sales Representative
STRIVE Recruitment Inc.
Montreal, QC
- $65,000 to $85,000 CAD / year
- Full-time
They are currently hiring a Bilingual Inside Sales Representative to support continued growth and provide exceptional service to customers across the region.
Added 14 hours ago
Inside Sales
Nucor Rebar Fabrication
Montreal, QC
The role of the Inside Sales Representative is to actively participate as a member of the division's team to ensure the efficient processing of customer orders and delivery of exceptional…
Added 15 hours ago
PH
Territory Sales Representative
Promoveo Health
AB · Alberta, Canada
- Full-time
Maintain accurate customer database records; update practice contacts, decision-makers, and account status in real time.
Added 15 hours ago
PH
Territory Sales Representative
Promoveo Health
Quebec, QC
- Full-time
Maintain accurate customer database records; update practice contacts, decision-makers, and account status in real time.
Added 15 hours ago
PH
Territory Sales Representative
Promoveo Health
Vancouver, BC
- Full-time
Maintain accurate customer database records; update practice contacts, decision-makers, and account status in real time.
Added 15 hours ago
SG
Bilingual French First Party Collector
SinglePoint Group International Inc
Toronto, ON
- Full-time
…searching for a highly motivated, enthusiastic, and committed Bilingual French First-Party Collection Officer with 5 or more years of experience in the…
Added 15 hours ago
EC
Bilingual Customer Service Representative
Experis Canada
Montreal, QC
- Contract
Work Schedule: 24/7/365 Operations – Rotating Day and Night Shifts · Day Shift: 6:00 AM – 6:30 PM (Mountain Time)

ADM

Customer Service Representative

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Job Description

Customer Service Representative

955 Mill Street, Montreal, Quebec H3C 1Y4

Commercial

Full-Time, Non-Exempt

Pre-employment Requirement Successful completion of pre-employment reference check

About The Position

The Customer Service Representative will report to the Commercial Manager. This position involves interacting with customers to provide information about products and services, respond to inquiries, and handle and resolve complaints. Responsibilities also include maintaining records of customer interactions, processing customer accounts, filing documentation, and adhering to established communication procedures, guidelines, and policies.

Duties And Responsibilities

Order Receipt and Processing: Receive customer orders, verify the information provided, enter data into the computer system, and monitor order processing through shipment.
Inventory Management: Monitor bag inventory, verify available quantities, update inventory records, and report discrepancies or replenishment needs.
Invoicing of Shipped Orders: Prepare and process invoices for shipped orders, verify the accuracy of the information, and ensure consistency between orders, quantities delivered, and amounts invoiced.
Customer Contract Management: Provide administrative support for customer contracts, review contractual terms, update records, and ensure compliance with established commercial agreements.
Accounts Receivable Investigation and Follow-Up: Review customer accounts with outstanding balances or billing discrepancies, conduct the necessary verifications, communicate with relevant parties, and help resolve payment issues.
Freight Rate Research and Comparison: Research and compare carrier rates and services to secure competitive shipping rates, reduce transportation costs, and meet delivery deadlines.
Visitor Reception and Assistance: Welcome visitors professionally, identify their needs, and direct them to the appropriate supervisors or staff members.
Telephone Management: Answer incoming calls, provide relevant information, relay messages, and direct calls to the appropriate individuals or departments.
Invoice Entry and Analysis in Maximo: Enter, verify, and analyze invoices related to Notre-Dame and Moulin Royal in the Maximo system, ensuring data accuracy and document compliance.
Mail and Parcel Management: Sort and distribute incoming mail to the appropriate personnel, prepare outgoing mail, and arrange the shipment of letters and parcels to the United States.
Invoice and Order Reconciliation: Match invoices with purchase orders and sales orders by verifying quantities, products, commercial terms, cost allocation arrangements, goods sold, and shipping information. Identify discrepancies and follow up to ensure their resolution.
Shipment and Receiving Tracking: Record and update shipment and receiving information in Excel spreadsheets to maintain accurate tracking of goods in transit and received inventory.
Customer File Management and Recordkeeping: Maintain up-to-date customer files and documentation
Perform other duties as assigned, which may include additional responsibilities beyond the core scope of the role.

Required Skills And Qualifications

A resilient professional who thrives in a dynamic and demanding work environment, demonstrating autonomy, adaptability, and flexibility in managing competing priorities.
Excellent telephone communication, active listening, and customer service skills, combined with strong problem-solving abilities and a proactive, collaborative approach to teamwork.
Strong organizational skills and exceptional attention to detail.
Intermediate proficiency in Microsoft Office applications, including Word, Excel, and Outlook, as well as experience working with Enterprise Resource Planning (ERP) systems.
Bilingual in French and English, with strong communication skills in both languages. English is essential for this role, as it is the common business language used to collaborate effectively with colleagues and customers across our global organization.

Education And Work Experience

The ideal candidate will have a Diploma of Vocational Studies (DVS) in Professional Sales, Secretarial Studies, or a related field, combined with 2 to 5 years of relevant experience in administrative coordination or customer service, preferably within an international organization. An equivalent combination of education and experience, particularly in the manufacturing sector, will be considered an asset.

Additional Information

Understand and take full responsibility for complying with all Health, Safety, and Environmental (HSE/EHS) requirements, as well as all other applicable regulations and policies.
Candidates must be legally authorized to work in Canada and able to maintain valid work authorization throughout their employment. Please note that the employer does not offer work authorization sponsorship for this position.
This position requires on-site presence five days per week at our Mill Street facility in Montreal.
For certain projects, flexibility will be required to accommodate the availability of colleagues located in different time zones.

Benefits And Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support all aspects of your well-being, including:

Physical wellness – medical/Rx, dental, vision, life and AD&D, critical illness and travel insurance Wellness reimbursement , and Child Physical Activity Reimbursement.
Financial wellness – Money Purchase Pension Plan (MPP), Group Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), short and long term disability, legal assistance, identity theft protection.
Mental and social wellness – Employee Assistance Program (EAP) and Employee Resource Groups (ERGs).

Additional Benefits Include

Paid vacation time.
Education assistance.
Company-sponsored training and development resources, such as LinkedIn Learning, language learning and mentoring programs.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

114871BR

Ref ID

Apply on LinkedIn About employer

More about this job

Responsibilities

Process customer orders, monitor inventory and shipments, prepare invoices, support customer contracts, and investigate outstanding balances or billing discrepancies. Handle customer and visitor inquiries, reconcile invoices and orders, maintain customer records, and track shipping and receiving information.

Requirements

The ideal candidate has a vocational diploma in Professional Sales, Secretarial Studies, or a related field, and 2 to 5 years of relevant administrative coordination or customer service experience; equivalent education and experience may be considered. The role requires strong customer service, communication, organizational, and problem-solving skills, intermediate Microsoft Office and ERP proficiency, and bilingual French and English communication skills.

Skills

Customer Service
Telephone Communication
Active Listening
Problem-Solving
Order Processing
Inventory Management
Invoicing
Contract Administration
Accounts Receivable Follow-Up
Freight Rate Research
Invoice Reconciliation
Shipment Tracking
Recordkeeping
Microsoft Office
Excel
ERP Systems

Benefits

Medical Insurance
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Critical Illness Insurance
Travel Insurance
Wellness Reimbursement
Child Physical Activity Reimbursement
Money Purchase Pension Plan
Tax-Free Savings Account
Short-Term Disability Insurance
Long-Term Disability Insurance
Legal Assistance
Identity Theft Protection
Employee Assistance Program
Employee Resource Groups
Paid Vacation
Education Assistance
Training and Development Resources

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Inventory Management
Invoicing
Customer Contracts
Accounts Receivable
Freight Rates
Maximo
ERP Systems
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Invoice Reconciliation
Purchase Orders
Sales Orders
Shipment Tracking
Receiving Tracking
Customer Records
Administrative Coordination
Manufacturing
Health, Safety, and Environmental Requirements
French
English

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Jobs in Canada