Monitoring Room / SOC Shift Supervisor

About the Role

Admiral is seeking an experienced Monitoring Room / SOC Shift Supervisor to provide hands-on leadership to our

monitoring team.

The Shift Supervisor leads operators during their shift and ensures that alarms, video events and client requests are

handled quickly, accurately and in accordance with established procedures. The successful candidate will coach

operators, maintain high operational standards and personally take charge during critical incidents.

Key Responsibilities

• Lead, guide and coach monitoring operators throughout the shift.

• Set priorities and ensure the team remains focused on operational standards.

• Oversee alarm and video event handling, verification, escalation and dispatch.

• Coordinate responses involving police, keyholders and clients when required.

• Take charge of critical incidents and make sound decisions in real time.

• Ensure procedures, client instructions and quality standards are consistently followed.

• Conduct shift briefings and handovers.

• Maintain accurate shift logs and incident reports.

• Train and onboard new operators and provide ongoing coaching.

• Manage shift coverage, breaks and absences.

• Escalate technical issues, including offline cameras, connectivity problems and alarm signal issues, to the IT

team.

• Communicate professionally with clients regarding incidents and service requests.

Required Qualifications

• Minimum 2 years of supervisory or team leadership experience in a monitoring centre, central station, SOC,

dispatch centre, command centre or similar environment.

• Bilingual in English and French.

• Strong leadership skills with the ability to guide, motivate and hold a team accountable to clear standards.

• Calm, decisive and organized under pressure.

• Sound judgment when managing critical incidents.

• Experience using alarm and video monitoring platforms such as CHeKT, DICE, Ajax or similar systems.

• Excellent written and verbal communication skills, including clear and accurate incident reporting.

• Availability to work rotating shifts, including nights, weekends and holidays.

• Ability to successfully pass a criminal record check.

Preferred Qualifications

• Experience with video analytics or AI-based monitoring platforms.

Why Join Us?

This position offers the opportunity to take a key leadership role within a 24/7 monitoring operation. You will help

guide the monitoring team, maintain strong operational standards and directly contribute to the quality and

reliability of the services provided to our clients.