Operations Manager

About ADMIRAL

ADMIRAL is a growing provider of security, investigations, technology, and monitoring services serving clients across Atlantic Canada. We are seeking a highly organized and results-driven Operations Manager to strengthen the coordination and execution of our day-to-day operations. Position Overview

The Operations Manager will play a key role in ensuring effective communication, coordination, accountability, and collaboration across multiple departments. This position will align operational requirements with company resources, maintain high service standards, and support continuous improvement across the organization.

Key Responsibilities

• Coordinate communication and workflows between Sales, Human Resources, Recruiting, Dispatch, and IT.

• Ensure commitments, deadlines, responsibilities, and operational requirements are clearly communicated, assigned, and completed

• Monitor service delivery and support compliance with established quality standards and service-level agreements (SLAs).

• Identify operational gaps, inefficiencies, and process breakdowns, and ensure corrective actions are implemented and followed through.

• Coordinate staffing requirements, scheduling needs, dispatch capacity, and workforce planning. ● Support onboarding and operational-readiness initiatives.

• Ensure new client requirements, contracts, service changes, and operational commitments are accurately transferred into operations.

• Collaborate with technical teams regarding systems, integrations, configurations, and operational support requirements.

• Assist with billing accuracy by reconciling operational records, hours, and services delivered.

• Establish, track, and report on operational key performance indicators (KPIs).

• Prepare operational reports and recommend practical improvements.

• Promote accountability, ownership, accuracy, professionalism, and collaboration throughout the organization. Qualifications

• Minimum of five years of relevant experience in management, operations, or coordination.

• Experience in security, staffing, facilities management, logistics, or a similar service industry is considered an asset. Page 1 ADMIRAL - Operations Manager

• Experience with workforce planning, scheduling, service delivery, billing reconciliation, or process improvement.

• Strong organizational, communication, leadership, follow-through, and problem-solving skills.

• Ability to manage multiple priorities accurately in a fast-paced environment.

• Strong attention to detail and commitment to quality and accountability.

• Proficiency with Microsoft 365 and modern business systems.

• Bilingualism in English and French is required.

What We Offer

• Competitive salary with performance incentives and bonus opportunities.

• Professional growth opportunities within an expanding organization.

• A collaborative, team-oriented work environment.

• The opportunity to make a direct impact on operational excellence and company growth.