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Added 10 days ago
OT
Lead Software Developer
Open Text Corporation
Richmond Hill, ON
- Other
As a Lead Software Developer on the OpenText Application Integrator product team, you will enhance product security by addressing vulnerabilities, design and maintain mission-critical…
Added 10 days ago
CO
Distinguished Engineer
Capital One
Toronto, ON
- Full-time
8+ years of professional experience in the full lifecycle of system development, from conception through architecture, implementation, testing, deployment and production support
Added 10 days ago
FS
Senior Java Backend Developer
Futran Solutions
Mississauga, ON
- Full-time
Senior Developer: Java, Microservices, Event Processing, SQL Microservices, AKS. Databricks is nice to have but not required
Added 10 days ago
SL
Senior Software Engineer, Operations
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
We are looking for a Senior Software Engineer who thrives in high-impact environments and brings 7+ years of Java application support, analysis, and development experience. In this role,…
Added 10 days ago
A
Customer Success Engineer
Adobe
Ottawa, ON
- Full-time
Support customer production websites. Solve technical issues, quickly resolve root cause issues and recommend and/or implement steps to resolution is a key component.
Added 10 days ago
AI
Jira Service Management Intake Automation Developer – AI & Integrations
Apptoza Inc.
Toronto, ON
- Contract
…essential for configuring and automating workflows. Strong Java and Python development skills are required for building applications and integrations. Experience with REST APIs and webhooks…
Added 10 days ago
GC
Embedded Software Engineer
Garmin Canada
Cochrane, AB
- Full-time
…also includes developing sensor manufacturing tests in the production line and conducting calibrations for specific signal paths to ensure consistent data quality. The team works closely…
Added 10 days ago
ID
Software Engineer I
Identity Digital Inc.
Toronto, ON
- $74,000 to $95,000 CAD / year
- Full-time
As a Software Engineer I, you will contribute to building and delivering production features for Identity Digital's Top Level Domain (TLD) Registry Platform. Demonstrating strong…
Added 10 days ago
C
Software Engineer
Citi
Mississauga, ON
- Full-time
Design, develop, test, and deploy robust backend services and microservices using Java and Spring Boot framework.
Added 10 days ago
NS
Senior QA Automation Engineer - Contact Center & IVR
N2P Systems
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
Support maintenance releases, enhancements, regression testing, integration testing, and ongoing production support activities.
Added 10 days ago
P
Senior Backend Engineer
Punt
Vancouver, BC
- $120,000 to $150,000 CAD / year
- Full-time
…reliability, performance, and operational maturity of services that support a fast-growing social gaming business. We are looking for an engineer who is hands-on, AI-forward,…
Added 10 days ago
G
Gen AI Developer
Galent
Halifax, NS
- Contract
Develop and integrate AI services into secure, production-grade environments
Added 10 days ago
G
Senior Full Stack Developer
Galent
Toronto, ON
- Contract
We are seeking a Senior Full Stack Developer with strong expertise in Angular, Java, Spring Boot, Node.js, and microservices. The role focuses on building production-ready applications,…
Added 10 days ago
AI Full Stack Engineer
Scotiabank
Toronto, ON
Define and enforce engineering standards for code quality, testing, observability, documentation, operational readiness, and production support.
Added 10 days ago
IT Manager
Jeld-Wen Inc.
Woodbridge, ON
We're looking for an experienced software developer to build and maintain the applications, integration and automation that keep our Woodbridge plant running. You'll connect plant systems…
Added 10 days ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Demonstrable ability to support and administer production business applications (triage, troubleshooting, root-cause analysis, and resolution) within an ITSM/ticketing environment,…
Added 10 days ago
C
Senior Full-Stack Java Engineer -
Citi
Mississauga, ON
- Full-time
Actively participate in the construction, build, automated testing, and CI/CD deployment pipelines, ensuring features transition smoothly into production for business adoption.
Added 10 days ago
V
Application Production Support Analyst – Asset Finance & Securitization Platform
Vertage
Montreal, QC
- Contract
We are seeking an experienced Application Production Support Analyst to support critical Asset Finance & Securitization, Credit, and Working Capital applications within a global banking…
Added 10 days ago
AC
QA Lead - Prince Edward Island - Hybrid - CRM/Oracle Fusion
Acnovate Corporation
PE · Prince Edward Island, Canada
- Contract
Automation  Create automated tests for the eCRM system to reduce and capture issues/errors prior to moving to production including:
Added 10 days ago
ZS
Core Java Developer with E-trade Experience
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Role: Core Java Developer with E-trade Experience
Added 10 days ago
H
Senior Application Developer
HCLTech
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
We are looking for a Senior Application Developer with strong experience supporting and enhancing mission‑critical banking applications in a high‑availability, regulatory‑driven…
Added 10 days ago
SH
Interface Integration Specialist - OCINet
Scarborough Health Network
ON · Ontario Clinical Imaging Network
- Full-time
· Demonstrated technical leadership experience in mentoring junior analyst, stakeholder engagement, clinical workflow analyst, production support and incident management
Added 10 days ago
V
Site Reliability Engineer
VySystems
Calgary, AB
- Full-time
We are seeking an experienced application developer or core application support professional to improve the reliability, performance, and supportability of core software applications. This…
Added 10 days ago
D
Back End Developer
Dexian
Toronto, ON
- $65 to $75 CAD / hour
- Contract
Drive large-scale engineering projects from design through production.
Added 10 days ago
T
Principal Platform Engineer
TD
Toronto, ON
- Full-time
Proven track record designing and delivering production-grade full stack systems at enterprise scale - not just contributing to them.

Adobe

Customer Success Engineer

Ottawa, ON, Canada


The Canada pay range for this position is $127,100.00 - $165,000.00 annually. · Full-time

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Job details

Pay: 
The Canada pay range for this position is $127,100.00 - $165,000.00 annually.
Job type: Full-time
Posting language: English
Posted: Oct 14, 2026

Original job description

The Challenge
Adobe Managed Services provides digital marketing solutions for strategic customers who provide a digital marketing presence to their end users via Adobe Experience Manager (AEM). Customer Success Engineers (CSE’s) are customer-facing engineers who partner with their assigned customers to drive value realization, return on investment and help the customer deliver on marketing goals. CSE's interact with their customers to understand business and technical requirements, build long term relationships, and develop and operate AEM cloud solutions that
delight customers and meet SLAs.

***This role requires ability to achieve a Top Secret security Clearance, hands on Linux experience and front-end developer experience.

This position includes the following aspects:
Strategic client relationship management. CSEs are assigned as a designated technical operation advisor for 5 to 7 customers who are using Adobe Experience Manager and other digital marketing products.

The CSE role is equally:

Client-facing (developing long term client relationships),
Keyboard-facing (technical operations)
Colleague-facing (developing your own subject matter expertise, and drawing on that of you peers in a collaborative environment)

CSEs are tech-savvy trusted advisors who champion projects and initiatives and act as facilitators between clients, third party providers, project managers, internal engineering and automation engineers. There will be frequent interaction with clients including Directors, of Fortune 500 companies.

What CSE's do:
Communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed. We maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic.

Help our clients achieve their business objectives by guiding or finding resources to answer clients' questions, identifying needs for account customization and coordinating changes to technical implementations.

Work closely with account teams and collaborate with other internal team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client happiness.

Support customer production websites. Solve technical issues, quickly resolve root cause issues and recommend and/or implement steps to resolution is a key component.

Lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.

Parter with customers to drive their strategic roadmap through Adobe technology solutions while driving Adobe Managed Services’ technical roadmap with customers.

Collaborate with the teams that provision, customize, monitor, handle and upgrade our cloud hosted Enterprise offerings.

The ideal candidate will:

Have a passion for digital marketing and client success and have a consistent track record of successfully leading client relationships and technical projects with an excellent work ethic and collaboration skills.
Be self-motivated and passionate about exceeding client expectations and understand enterprise internet business models and online processes, terminology, concepts and strategies.
Evaluate and adopt change and excel in high-stress situations, taking action to provide responsive, thoughtful dedication to client success.
Demonstrate excellent social, presentation, and interpersonal skills, both verbal and written.

Required Qualifications:

Must meet eligibility requirements for obtaining Canadian Government Top Secret security clearance.
Working knowledge of Adobe's Experience Manager (AEM) and other DMA products teams to assist in developing new automation tools that improve efficiency and productivity.
Demonstrate proficiency in public cloud offerings (AWS, Azure, GCP) cloud operations and
Use Command/Control and CI/CD tools to enable next-generation cloud management solutions.
Working knowledge of Linux, Apache web server, CDN, WAF, DNS, Java-based applications, Load balancing.
Front-end development experience with JavaScript and CSS.
Experience with operational monitoring tools (New Relic, Icinga, Splunk)

Special consideration given for:

Masters degree or other advanced education or equivalent experience
Prior account management experience with Fortune 500 clients
Knowledge of and experience with digital marketing technologies
Prior experience with customer success in a SaaS, or Managed Services company
Experience in highly secure environments such as FSI vertical

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:


The Canada pay range for this position is $127,100.00 - $165,000.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.


At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

The Customer Success Engineer acts as a technical advisor for strategic clients, managing relationships and ensuring the successful operation of Adobe Experience Manager solutions. They are responsible for resolving technical issues, driving value realization, and collaborating with internal teams to meet service level agreements.

Requirements

Candidates must be eligible for a Canadian Government Top Secret security clearance and possess hands-on experience with Linux and front-end development. Proficiency in public cloud offerings, CI/CD tools, and Adobe Experience Manager is required to support enterprise-level digital marketing solutions.

Skills

Adobe Experience Manager
Linux
JavaScript
CSS
AWS
Azure
GCP
CI/CD
Cloud Operations
Apache Web Server
DNS
Load Balancing
New Relic
Icinga
Splunk

Benefits

Annual Incentive Plan
New hire equity award

Visa sponsorship

Not detected in the job text

Keywords

Adobe Experience Manager
Managed Services
Cloud Solutions
Linux
JavaScript
CSS
AWS
Azure
GCP
CI/CD
Apache
DNS
Load Balancing
New Relic
Icinga
Splunk
SaaS
Digital Marketing
Fortune 500
Security Clearance
Technical Operations
Account Management
Automation
Enterprise
SLA
Project Management
Strategic Roadmap
Cloud Operations
WAF
CDN

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