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Added 14 mins ago
Director of Engineering
Experis
Toronto, ON · Greater Toronto Area, Canada
$180,000 to $205,000 CAD / year
Full-time
…architectural challenges, mentoring engineers, and partnering with business stakeholders to drive innovation and product…
Added 14 mins ago
Senior Platform Engineer, Vice President
State Street
Toronto, ON
Full-time
Come up with solutions for scaling data systems for various business needs and collaborate in a dynamic and consultative environment.
Added 14 mins ago
Manager, Sales Support, Temporary
Aviso
Toronto, ON
$93,000 to $113,000 CAD / year
Temporary
Post-Secondary education in Business Administration, or related field
Added 14 mins ago
Senior Data Scientist
Visa
Toronto, ON
Full-time
The Sr. Data Scientist is responsible for designing and deploying AI-powered tools and agent systems that combine LLMs and custom ML models into end-to-end solutions that support business…
Added 14 mins ago
Senior Data Analyst
Ardent SoftSol Inc.
Toronto, ON
$35 to $38 CAD / hour
Contract
We are seeking a Senior Data Analyst with strong analytical and data visualization skills to support business decision-making through meaningful insights derived from complex datasets. The…
Added 14 mins ago
Landfill Facility Manager
Brunel
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Full-time
Support business development by identifying opportunities for service expansion and continuous improvement
Added 14 mins ago
Vulnerability Remediation Analyst
TEKsystems
Toronto, ON
$25 to $35 CAD / hour
Contract
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
Added 14 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
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An undergraduate degree in Management Information Systems, Computer Science, Engineering, Commerce, Business or a related field
Added 14 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Contract
An undergraduate degree in Management Information Systems, Computer Science, Engineering, Commerce, Business or a related field
Added 14 mins ago
Senior Specialist, Learning & Development (Americas)
Brother Canada
Dollard-Des Ormeaux, QC
Full-time
…region. This role serves as a trusted learning partner to HR and business leaders, identifying development needs and implementing scalable learning initiatives that align with business…
Added 14 mins ago
Intermediate Mechanical Engineering Developer, Design
General Dynamics Mission Systems–Canada
Calgary, AB
$77,000 to $93,000 CAD / year
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We are looking for an Intermediate Mechanical Engineering Developer to join our Mechanical Design team in Calgary. In this role, you will contribute to the design and development of…
Added 14 mins ago
Document Controller
OCS
London, ON · Bristol-London, ON
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Added 14 mins ago
Program Manager, Safety Audits and Certifications
Energy Safety Canada
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…initiatives and projects, including especially those involving business and audit process optimization, digital transformation, and system…
Added 14 mins ago
Enterprise Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
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…make stuff work. We make connections; between media content, systems, people and places. We are the space in…
Added 14 mins ago
Human Resources Generalist
Magna International
Milton, ON
Full-time
At Modatek Systems, the Human Resources (HR) Generalist supports the company through various HR programs and systems to meet company goals, legislative and Employee Charter requirements.…
Added 14 mins ago
Account Manager, Entertainment
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$67,500 to $117,500 USD / year
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…Gallagher's largest and fastest-growing entertainment books of business and serves as an extension of the Sales Leader through delegated…
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Director, Preconstruction and Sales Operations
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$130,000 to $170,000 CAD / year
Full-time
Polar Racking Inc. is a North American leader in the design, engineering and manufacturing of PV mounting systems. We are at the forefront of PV innovation, leading the industry in…
Added 14 mins ago
Staff Software Engineer, User Targeting
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…teams, product managers, and stakeholders to ensure segmentation systems are effectively integrated and aligned with business…
Added 14 mins ago
Team Lead, Electrical Design
Samuel, Son & Co.
Waterloo, ON
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…design, development, and documentation of electrical control systems for automated machinery in accordance with customer requirements and applicable standards (CSA, ESA, UL, NFPA, OSHA,…
Added 14 mins ago
Technical Product Lead - Trade Promotion Management
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5+ years of experience in technology project management, product ownership, business systems analysis, or technical leadership roles.
Added 14 mins ago
National Sales Specialist
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
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In this role, the ideal candidate will be responsible for prospecting for new opportunities, developing business plans outlining focus within key verticals and geographic territories.
Added 14 mins ago
Executive Chef | Full-time | Union Hotel
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Toronto, ON
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Strong computer skills, and a knowledge of Microsoft Office and Hotel Property Management Systems is essential.
Added 14 mins ago
Software Development Engineer I
Expedia Group
Vancouver, BC
$65,500 to $92,000 CAD / year
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…through our consumer brands, B2B network, and travel advertising…
Added 14 mins ago
Food + Beverage Manager
Drake Hotel Properties
Toronto, ON
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This position requires a combination of skills and experience that include operational excellence in a high-volume business, as well as a proven track record for outstanding food + beverage…
Added 14 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Contract
An undergraduate degree in Management Information Systems, Computer Science, Engineering, Commerce, Business or a related field

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Applications open in a new tab.

Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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