Jobs in Canada

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Added 13 mins ago
Marketing Manager
THE EMPIRE LIFE INS. CO
Toronto, ON · Kingston, ON
Full-time · Contract
Empire Life is looking to hire a Group Marketing Manager to join our Marketing team! We are actively seeking candidates to fill a current, open position.
Added 13 mins ago
Production Manager - Excellence Auto Collision - Midwest
AutoCanada Inc.
Toronto, ON
$50,000 to $65,000 CAD / year
Full-time
As an Production Manager, you will play a crucial role in terms of the customer experience by facilitating the completion of work required to reunite clients with repaired or restored…
Added 13 mins ago
Casual Care Team Member
FAITH FAMILY CHURCH CHRISTIAN FAITH OUTREACH
Kingston, ON
$23.5 to $25 CAD / hour
…safety, system navigation and basic needs such as life skills development, nutrition and…
Added 13 mins ago
Analyst, Static Data (1 Year Contract GWO)
Scotiabank
Toronto, ON
Support the Manager, Off-Boarding & Client Lifecycle Management to drive successful execution and completion of client off boards in a controlled and timely manner across GBM Canada.
Added 13 mins ago
Occupational Therapist_ Set BC
BC Centre for Ability
Vancouver, BC
Full-time
…the largest community-based service provider delivering child development services in the province. Our vision is creating inclusive communities where every person thrives at all stages of…
Added 13 mins ago
Social Worker - PTT .8 FTE
BC Centre for Ability
Vancouver, BC
Part-time
…the largest community-based service provider delivering child development services in the province. Our vision is creating inclusive communities where every person thrives at all stages of…
Added 28 mins ago
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
Full-time
…responsible for driving revenue growth, market expansion, and client adoption across Visa's Issuing Value Added Services portfolio. This role combines strategic sales leadership, payments…
Added 28 mins ago
Regional Manager
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$86,000 to $131,000 CAD / year
Full-time
…for providing a range of education; acting as a relationship manager, providing training and support to a block of participating employers and their employees to meet client needs and…
Added 29 mins ago
Valet Driver
Stampede Leasing Ltd
Calgary, AB
As a key member of the Lexus of Calgary team and reporting to the Service Manager, the Valet Driver will work with the service department, representing a world-class leader in the…
Added 29 mins ago
Billing Coordinator
WSP
Montreal, QC
- Obtain additional billing details as required to ensure billing accuracy, and escalate billing issues and/or concerns to the Regional Billing Manager.
Added 29 mins ago
Family Resource Coordinator
The John Howard Society of North Island
Campbell River, BC
$42.47 to $53.67 CAD / hour
Full-time
Completes reports and attends meetings as required by the agency and the Ministry for Children and Family Development.
Added 29 mins ago
Counsellor-Contract Position
The Immigrant Education Society
Calgary, AB
Reports to: Manager, Mental Health and Family Wellbeing
Added 29 mins ago
Customer Experience Associate
TD
Vancouver, BC
Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 29 mins ago
SUCCESS Job Fair - October 5th 2026- Customer Experience Associate
TD
Surrey, BC
Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 29 mins ago
Customer Experience Associate
TD
Penticton, BC
Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 43 mins ago
Local Business Relationship Manager (Hybrid)
Prospera Credit Union
White Rock, BC · Surrey, BC
Full-time
Demonstrated success with business development and client relationship management.
Added 43 mins ago
Operations Supervisor - Adult Homes - Saskatoon
CBI Home Health
Saskatoon, SK
Full-time
Paid orientation, training and development with opportunities to grow your career
Added 43 mins ago
Bilingual Provider Relations Representative- Express Scripts Canada
The Cigna Group
Montreal, QC
Full-time
Career development and advancement opportunities
Added 43 mins ago
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
Pwc Canada
Ottawa, ON
Full-time
Manage defined workstreams or project components with guidance and build working relationships with client stakeholders at the manager and director levels.
Added 43 mins ago
Project Manager (Municipal Infrastructure)
Chandos
Calgary, AB
$105,000 to $135,000 CAD / year
Full-time
Project Manager – Critical Infrastructure (Water, Wastewater, Bridges, etc.)
Added 57 mins ago
Territory Account Manager, B1 (2026-9516)
Johnston Equipment
Calgary, AB
Full-time
A Territory Account Manager is responsible and accountable for the maintenance and development of customer and prospective customer relationships to ensure market growth for the Raymond/BT…
Added 57 mins ago
Director, Client Operations Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
Full-time
Works with the business development team on opportunities with prospective client firms.
Added 57 mins ago
Service Delivery Manager
BGIS
Red Deer, AB
Full-time
The Service Delivery Manager will have operational expertise and day-to-day accountability for the delivery of subcontracted services, ensuring the services are delivered according to the…
Added 57 mins ago
Manager, Fund Operation and Tax Distribution
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
Full-time
…information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you…
Added 57 mins ago
Vendor Manager
BGIS
Toronto, ON
Full-time
…vendor management and work order life-cycle management. The Manager of Vendor Performance and WO Delivery e is accountable for leading a team of coordinators, executing projects, data…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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