Jobs in Canada

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Added 3 mins ago
Receptionist
Cowan Insurance Group
Hamilton, ON
Full-time
…Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial…
Added 3 mins ago
Sr. Recruitment Sourcing Manager
Allegis Global Solutions
Mississauga, ON
Full-time
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations.…
Added 3 mins ago
Software Engineer
ProxyLink
Toronto, ON
$70 to $80 CAD / hour
Contract
…and leading employers across Canada. As a trusted recruitment partner, our mission is to create impactful career matches by combining innovative hiring strategies with a personalized,…
Added 3 mins ago
Account Manager
Randstad Canada
Toronto, ON
$70,000 to $100,000 USD / year
Full-time
Build an effective consultative relationship with clients and key contacts during the sales process working towards a dynamic level of Trusted-Advisor status with each client.
Added 3 mins ago
Cloud Developer
Forgeahead
Surrey, BC
Full-time
Forgeahead Solutions Corporation is part of the Forgeahead group of companies – an AWS Advanced Tier Services Partner with over 25 years of experience in software migration and…
Added 3 mins ago
Area Sales Manager
Xcite Tech
NS · Nova Scotia, Canada
Full-time
…dermatologists, nurses, and aesthetics professionals as a true partner, helping their clinics grow while driving revenue across your…
Added 3 mins ago
Civic Principal
HDR
Vancouver, BC
Full-time
HDR is seeking a strategic and client-focused Civic + Community Principal to establish and grow our Civic practice across Vancouver and British Columbia. Reporting to the Regional Civic…
Added 3 mins ago
Brand Ambassador - Vancouver
Brunello Cucinelli
Vancouver, BC
$25 to $35 CAD / hour
Full-time
Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss.
Added 4 mins ago
Human Resource Consultant III
City of Vancouver
Vancouver, BC
The Human Resources Consultant (HRC) is a strategic partner providing expert advice and consultative support to managers and employees on a broad range of human resources matters. Working…
Added 4 mins ago
Personal Banker Future Opportunities in Edmonton - Mandarin and/or Cantonese Language Skills as an Asset
TD
Beaumont, AB · Edmonton, AB
Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 4 mins ago
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Vancouver, BC
Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 4 mins ago
Performance Engineering Lead
TD
Toronto, ON
Full-time
Be a subject matter expert and partner with our engineering team on areas of performance and scale
Added 4 mins ago
Personal Banking Associate Trainee
TD
Delta, BC
Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 4 mins ago
Account Manager, Small Business
TD
Hanna, AB · Oyen, AB
Full-time
…Business Banking Portfolio at TD, with a vision to be the Official Partner of Big Dreams for Canadian small and medium-sized…
Added 4 mins ago
Senior Manager, Data Science
TD
Toronto, ON
Full-time
Partner with business leaders to identify and prioritize high-value machine learning, artificial intelligence, and advanced analytics opportunities.
Added 4 mins ago
Assistant Branch Manager II
TD
Orleans, ON · Ottawa, ON
Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 4 mins ago
Field Specialist / Completions
Weatherford
AB · Clairmont, AB
Full-time
…and Senior positions will act as the key interface with the client at the well site, carrying the duties and responsibilities for completing service assignments and managing other…
Added 4 mins ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
Full-time
…large-scale IT systems, programs and applications. You analyze client and partner requirements and influence decisions on appropriate IT solutions. You plan, prioritize and coordinate work…
Added 4 mins ago
Chief Sales Officer
HUB International
Burnaby, BC · Vancouver, BC
Full-time
…backed by national expertise, giving you the agility of a local partner…
Added 19 mins ago
Managing Consultant, Sustainability Strategy and Transformation
ERM
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
$95,000 to $118,000 CAD / year
Full-time
Strengthen ERM's market presence by developing trusted client relationships and identifying opportunities for continued collaboration.
Added 19 mins ago
Construction Project Manager
Hypertec Group
Halifax, NS
Full-time
Act as a liaison between the client and project team members regarding changes or problems.
Added 19 mins ago
Scaled Customer Success Manager
Float
Remote, Canada
$90,000 to $100,000 CAD / year
Full-time · Remote
Partner beyond scaled onboarding, lifecycle communications, and tech-touch success plans that lift engagement and cut churn.
Added 19 mins ago
Client Advisor
Royal Bank of Canada
Burlington, ON
Full-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 19 mins ago
Senior Manager Operations Onboarding & Manager Training & QVO
Royal Bank of Canada
Burlington, ON
Full-time
Lead a team of professionals responsible for providing first-level client support for AML Onboarding products and services on compliance related decisions. Ensure Compliance Team’s…
Added 19 mins ago
Senior Director, Marketing Strategy
Blend360
Toronto, ON
Full-time
…and pipeline. We are looking for a senior marketing leader to partner with the Head of Global Marketing to drive…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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