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Added 14 mins ago
Manager, Sales Support, Temporary
Aviso
Toronto, ON
$93,000 to $113,000 CAD / year
Temporary
We're looking to fill an opening for a Manager, Sales Support to join our AM Wealth Distribution team for 12 months.
Added 14 mins ago
General Service Employee
Westerner Park
Red Deer, AB
Full-time
Customer Focus & Guest Experience Orientation
Added 14 mins ago
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The role reports to the Director, Personal Insurance. The Account Manager Specialist will be responsible for working on complex accounts, providing guidance to clients with unique Insurance…
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Manager, Development Engineering
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Full-time
We have a fantastic opportunity for a Manager, Development Engineering, to join Sturgeon County, an innovative and growing municipality. Reporting to the General Manager, Development and…
Added 14 mins ago
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As the Landfill Facility Manager you will be accountable for the overall performance of the facility and landfill including safety, compliance, people, and profitability. You’ll lead the…
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Manager of Marketing Campaign Planning & Delivery
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Toronto, ON
$45 to $50 CAD / hour
Contract
Our Fortune 100 financial services client is seeking a Manager of Marketing Planning & Delivery to support their banking partner, a large Canadian national bank. This role will help drive…
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Loss Prevention Analyst
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$68,000 to $75,000 CAD / year
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Ensuring customer discounts, manager discounts, coupons & staff meal entry are completed with integrity.
Added 14 mins ago
Booking Clerk
Surrey Place
Toronto, ON
$46,643 to $56,748 CAD / year
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Experience working with Health Child Development-Integrated Services for Children Information System (HCD-ISCIS) and Customer Relationship Management (CRM) databases, as well as online…
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IT Project Manager
TEKsystems
Toronto, ON
$80 to $95 CAD / hour
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Our client is looking for an experienced IT Project Manager to support the PMO, managing a variety of systems-related projects across the organization. This individual will be responsible…
Added 14 mins ago
Guest Service Agent | Part-time | Aloft Montreal
Silver Hotel Group
Montréal-Ouest, QC
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Reporting to the Front Office Manager or designate, you will:
Added 14 mins ago
(CAN) Associé à la protection des biens
Walmart Canada
Pointe-Claire, QC
Full-time
…helps protect people, merchandise, and the overall shopping…
Added 14 mins ago
(CAN) Associé à la protection des biens
Walmart Canada
Pointe-Claire, QC
Full-time
…helps protect people, merchandise, and the overall shopping…
Added 14 mins ago
Senior Specialist, Learning & Development (Americas)
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…“Challenging Spirit,” offering stability while delivering a superior customer…
Added 14 mins ago
Full Time Staff Pharmacist
Walmart Canada
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Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 14 mins ago
ECH - Manager, Marketing (12-Month Contract)
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Vaughan, ON
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…marketing strategies and ensuring brand visibility while maximizing customer acquisitions and retention efforts. This role is a 12-month…
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Account Manager
Worximity Technology Inc.
Montreal, QC
Full-time
A bachelor’s degree in Industrial Engineering or Chemical Engineering, or equivalent experience.
Added 14 mins ago
Intermediate Mechanical Engineering Developer, Design
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$77,000 to $93,000 CAD / year
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Support the Mechanical Engineering Team Lead and Program Manager in achieving project objectives and meeting DND customer delivery requirements in accordance with GDMS-C processes and…
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Program Manager, Safety Audits and Certifications
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The Program Manager serves as a subject matter expert in audit and certification operations while leading initiatives that enhance program effectiveness, customer experience, auditor…
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Customer Representative - 1 year limited term
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Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students,…
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Planner, Maintenance
Coca-Cola Canada Bottling Limited
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…maintenance issues. Under the responsibility of the Maintenance Manager, the Maintenance Planner will be working in coordination with all…
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Line Service Representative
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Full-time
Reporting to the Base Manager, FBO the aircraft refueller will provide customer service in support of the shell aerocentre.
Added 14 mins ago
Human Resources Generalist
Magna International
Milton, ON
Full-time
Minimum two (2) years Human Resources experience
Added 14 mins ago
Account Manager, Entertainment
Gallagher
Toronto, ON
$67,500 to $117,500 USD / year
Full-time
As an Account Manager on our Entertainment team, you will partner directly with the Sales Leader in the growth of a specialized portfolio of media and entertainment clients. This role is…
Added 14 mins ago
Team Lead, Electrical Design
Samuel, Son & Co.
Waterloo, ON
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…control systems for automated machinery in accordance with customer requirements and applicable standards (CSA, ESA, UL, NFPA, OSHA, etc.), as well as company and departmental standards and…
Added 14 mins ago
Executive Chef | Full-time | Union Hotel
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Toronto, ON
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…just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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