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Added 37 mins ago
WT
Senior Software Developer (Front End), Trading
Wealthsimple Technologies
Remote, Canada
- $151,200 to $189,000 CAD / year
- Full-time
- Remote
As a Senior Front End Engineer on our trading and investing teams, you'll own meaningful slices of the experiences at the heart of Canada's first zero-commission brokerage - the surfaces…
Added 52 mins ago
AS
Applied Scientist II, Alexa Daily Essentials Science and Analytics
Amazon Science
Vancouver, BC
- Full-time
…systems that reason, plan, and act autonomously over complex data, and rigorously evaluating their performance so that every architecture decision is grounded in measured quality. We're not…
Added 52 mins ago
MC
Lead Data Centre Commissioning Engineer & Project Manager
Mission Critical Engineers | Mission Critical Forensics
Toronto, ON
- Full-time
Mission Critical Engineers is seeking a technically strong Lead Data Centre Commissioning Engineer & Project Manager to lead commissioning activities on complex data centre and…
Added 52 mins ago
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Senior Legal Counsel
AtkinsRéalis
Montreal, QC
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 52 mins ago
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Lead Threat Intelligence Engineer
CapitalG
Toronto, ON
- Full-time
You will work closely with Clio's internal red team and detection engineer. Threat Intelligence characterizes the adversary - who they are, how they operate, what to watch for. The Red Team…
Added 52 mins ago
GD
Vice President, Land & Joint Mission Systems
General Dynamics Missions System International
Ottawa, ON
- Full-time
At General Dynamics Mission Systems–International, we do more than engineer technology, we deliver mission-critical capabilities that strengthen national security, enhance allied readiness,…
Added 1 hour ago
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Senior Research Engineer - Inference ML
Cerebras Systems
Canada
- Full-time
As a Senior Research Engineer on the Inference ML team at Cerebras Systems, you will adapt today's most advanced language and vision models to run efficiently on our flagship Cerebras…
Added 1 hour ago
GD
Co-op Winter 2027 - Software Engineering Developer - 16-Months
General Dynamics Missions System International
Calgary, AB
- Internship
…standard templates with the supervision of a more experienced…
Added 1 hour ago
GD
Co-op Winter 2027 - Software Developer - 8 Months
General Dynamics Missions System International
Ottawa, ON
- Internship
The Applications team for the Land C5ISR Program is looking for a Co-op Software Engineer to join our team. We develop and integrate various software products that enable the Canadian Army…
Added 1 hour ago
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Full stack Developer (Canadian Only)
Emaww
Remote, Canada
- $30,000 to $50,000 CAD / year
- Full-time
- Remote
We are looking for a Full Stack Engineer for a full-time position at Emaww. You will be contribute in th design and implementation of web applications, and android and iOS applications and…
Added 2 hours ago
耐
Jr. Product Design Engineer
耐克森中国
Markham, ON
- Full-time
The Jr. Product Design Engineer has to translate customer, internal, and standard cable specifications into accurate CableBuilder designs and SAP Bills of Materials (BOMs). The role also…
Added 2 hours ago
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Backend Software Engineer (senior/staff)
SearchLabs
Toronto, ON
- Full-time
…turn raw vehicle telematics from 330+ providers into clean data, the public APIs enterprises build against, the dashboards they work in, and the ingestion platform underneath it all. It is…
Added 2 hours ago
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Winter Co-op 2027 – Automation Engineer (12 months)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As an Automation Engineer Co-op, you'll help identify opportunities to simplify, streamline, and automate business and operational processes across the organization. Working closely with…
Added 2 hours ago
LA
Team Lead Software Engineer
Longboard Architectural Products
Abbotsford, BC
- $90,000 to $115,000 CAD / year
- Full-time
Longboard is seeking an experienced Team Lead Software Engineer with strong Python expertise to lead a small team of developers supporting our manufacturing and business operations.…
Added 2 hours ago
E
Sr. Software Engineer - Android
eBay
Toronto, ON
- Full-time
eBay is looking for an Android Engineer who is passionate about creating apps that consumers love. This is an amazing opportunity to join a world leader in mobile commerce and directly…
Added 2 hours ago
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Technical Analyst
SaskTel
Regina, SK
- Full-time
Data Centres -Consults with Tier III resources and vendors for timely resolution of hardware and software problems as required. Performs continuous monitoring and testing on related systems…
Added 2 hours ago
EI
Infrastructure Engineer
Edmonton International Airport (YEG)
Edmonton, AB
- Full-time
Added 3 hours ago
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Software Development Engineer - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
As a Software Engineer in Agent Factory, you’ll help build the user-facing and platform experiences that bring Workday’s AI agents to life. Working within a small, cross-functional pod,…
Added 3 hours ago
T
Sr. Engineer, Systems Debug
Tenstorrent
Toronto, ON
- Full-time
A hands-on hardware debug engineer who thrives on solving complex, cross-functional problems at the intersection of silicon, firmware, and software.
Added 3 hours ago
Infrastructure Software Engineer
CCLIM - Quantitative Equity
Vancouver, BC
…cloud based) platform: distributed computing, petabyte-scale data storage, containerization, non-traditional high-performance databases, process orchestration, monitoring, data…
Added 3 hours ago
MT
Technical Staff Engineer-Applications
Microchip Technology Inc.
Burnaby, BC · Canada - Burnaby
- Full-time
Microchip Technology Inc. is seeking a Principle Engineer – Applications to join our rapidly expanding DCS organization in Burnaby, Canada. Our products are widely deployed by top AI server…
Added 3 hours ago
IS
Engineer-In-Training, Quality Operations
Irving Shipbuilding
Dartmouth, NS
- Full-time
The Engineer-In-Training, Quality Control is responsible for supporting the day-to-day operations, maintenance, and continuous improvement of the Quality Management System (QMS), ensuring…
Added 3 hours ago
SI
Ultrasound Transducer R&D Engineer
Sonele Inc.
Markham, ON
- $70,000 to $90,000 CAD / year
- Full-time
Perform FEM/acoustic simulations (e.g., OnScale/COMSOL/ANSYS/PZFlex); analyze trade-offs and correlate models with experimental data.
Added 3 hours ago
ZS
Principal Databricks Data Engineer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Title: Principal Data Engineer – Databricks**
Added 3 hours ago
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Backend Engineer
Creator.co
Vancouver, BC
- Full-time
We are looking for a Mid-Level Backend Engineer who has "architectural empathy" - someone who writes clean Node.js code but keeps a sharp eye on how that code impacts database load, data…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. · Full-time

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Job details

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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