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Added 13 mins ago
Lead Data Centre Commissioning Engineer & Project Manager
Mission Critical Engineers | Mission Critical Forensics
Toronto, ON
Full-time
Mission Critical Engineers is seeking a technically strong Lead Data Centre Commissioning Engineer & Project Manager to lead commissioning activities on complex data centre and…
Added 13 mins ago
Director, Corporate Partnerships
Vancouver Rise FC
Vancouver, BC
Full-time
Lead the commercial growth and strategic expansion of the Corporate Partnerships portfolio. The Director is responsible for developing the club's revenue strategy, identifying and securing…
Added 14 mins ago
Co-op Winter 2027 - Software Engineering - 8 Months
General Dynamics Missions System International
Ottawa, ON
Internship
Assist in software integration and verification activities, including debugging and troubleshooting.
Added 14 mins ago
Vice President, Land & Joint Mission Systems
General Dynamics Missions System International
Ottawa, ON
Full-time
…connect capabilities across functions and regions. You will also lead the delivery of complex, multi-year systems integration programs while building trusted relationships with defence…
Added 14 mins ago
Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
$55,000 to $80,000 CAD / year
Full-time
Partner with Sales Ops and IT on integration checks between the CRM and other connected sales tools (e.g., marketing automation, lead enrichment platforms)
Added 43 mins ago
Cyber Security Architect
Flexstaf I.T. Inc.
Canada
Contract
Lead evaluation and integration of emerging security technologies.
Added 43 mins ago
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
Full-time
…administration including but not limited to maintenance, customization, integration with other software, software…
Added 43 mins ago
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
Full-time
…administration including but not limited to maintenance, customization, integration with other software, software…
Added 43 mins ago
Senior Vice President, Human Resources (only manufacturing)
Technifite
Innisfil, ON
Full-time
Lead the strategic and operational HR function across multiple business units and locations.
Added 43 mins ago
Senior Treasury Analyst
Randstad Canada
Toronto, ON · Etobicoke, ON
$85,000 to $95,000 CAD / year
Full-time
Major Systems Transformation: Lead financial automation and digital integration as the organization upgrades its core treasury infrastructure with a major Treasury Management System (TMS)…
Added 59 mins ago
Product Cybersecurity Expert
Sonova AG
Kitchener, ON
…design, threat modeling, vulnerability management, DevSecOps integration, and regulatory evidence for connected medical devices while collaborating across global R&D, quality, regulatory,…
Added 59 mins ago
Co-op Winter 2027 - Software Engineering Developer - 16-Months
General Dynamics Missions System International
Calgary, AB
Internship
…fighting and support vehicles. The hardware, software and systems integration that our engineers deliver on a daily basis ensure soldiers are never alone, and always aware. From…
Added 59 mins ago
Co-op Winter 2027 - Software Developer - 8 Months
General Dynamics Missions System International
Ottawa, ON
Internship
Support and perform Product level test and integration efforts
Added 59 mins ago
Co-op Winter 2027 - Test Engineering - 4 Month
General Dynamics Missions System International
Ottawa, ON
Internship
…communicated, stored, processed, and displayed. The Tactical Systems Integration Lab Support Team execute integration and system testing before it is fielded to the…
Added 1 hour ago
AI Solutions Consultant
Affinity
Burnaby, BC
Contract
…platforms or Microsoft Copilot M365, evaluate business needs, and lead the design, planning, and delivery of approved AI opportunities. They will translate complex business challenges into…
Added 1 hour ago
Market Leader - British Columbia
Aon
Vancouver, BC
Full-time
…and Human Capital based on data and analytics? Step up and lead Aon’s British Columbia Business to strengthen our firm and grow our market share across risk, health and benefits and wealth…
Added 1 hour ago
Full stack Developer (Canadian Only)
Emaww
Remote, Canada
$30,000 to $50,000 CAD / year
Full-time · Remote
This is an internship position that could lead to a full-time position after 6 months.
Added 1 hour ago
Manager, Data & Insights (Term)
The Banff Lake Louise Tourism Bureau
Banff, AB
The role is responsible for core reporting, research, analytics, data integration, and business intelligence activities, while coordinating vendors and contributors across the organisation.
Added 1 hour ago
Manager, Fund Accounting - Private Assets
The Citco Group Limited
Toronto, ON
Full-time
Lead and manage the team to archive departmental and organizational goals
Added 1 hour ago
Vice President, Fund Accounting - Private Assets
The Citco Group Limited
Toronto, ON
Full-time
Lead and manage a team of managers and staff, providing guidance and support
Added 1 hour ago
Senior Workplace Strategist - Interior Design
BGIS
Montreal, QC
Full-time
Acts as the primary contact and project lead for TFMS delivered projects, provides direction and reviews work of other team members to ensure timely, successful implementation specifically…
Added 1 hour ago
IT Business Planning Lead Analyst
Citi
Mississauga, ON
Full-time
Citi is looking for an experienced IT Business Planning Lead Analystl to play a pivotal role in shaping technology strategy and driving performance across a broad business unit in…
Added 1 hour ago
Team Lead Software Engineer
Longboard Architectural Products
Abbotsford, BC
$90,000 to $115,000 CAD / year
Full-time
Longboard is seeking an experienced Team Lead Software Engineer with strong Python expertise to lead a small team of developers supporting our manufacturing and business operations.…
Added 1 hour ago
Manager, Marketing
Canucks Sports & Entertainment (CSE)
Vancouver, BC
Full-time
Propose new, innovative ideas and identify/evaluate third-party vendors that address gaps in the business and lead integration of these solutions into daily operations
Added 1 hour ago
Head of Product
North Vector Dynamics Inc.
Calgary, AB
Full-time
…until it is ready for rate production. They will build and lead a team spanning systems engineering, requirements and verification, and integration and test, working closely with…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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