Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
05604 Assistant Store Manager
CosmoProf Beauty
Mississauga, ON
Full-time
Added just now
Associate Dentist - Altima Scotia Plaza
123Dentist
Toronto, ON
Part-time
Added 1 min ago
Live‑In Property Maintenance Technician
CLV Group
Ottawa, ON
Full-time
…on the successful candidate’s skills, experience, and other job-related qualifications. We encourage candidates at all stages of their careers to…
Added 1 min ago
Director of Professional Services
Vivid Solutions
Victoria, BC
Full-time
We are an equal-opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life. Employment decisions are made without regard…
Added 1 min ago
Human Resources Advisor
Conuma/Quintette
Tumbler Ridge, BC
Full-time
Come home to Conuma - where community meets opportunity!
Added 1 min ago
Handyman
Build It
Mississauga, ON
Full-time
You're the person who shows up and fixes it. About 80% of this job is hands-on repair work you do yourself. The other 20% is coordinating licensed trades when a job needs one, then making…
Added 1 min ago
Licensed Optician-Huntsville, ON-Pearle Vision
EssilorLuxottica Group
Huntsville, ON
Added 1 min ago
TD Insurance, Senior Counsel
TD
Toronto, ON
Full-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge t
Added 1 min ago
Data Scientist II
TD
Markham, ON · Toronto, ON
Full-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 1 min ago
Customer Experience Associate
TD
Sault Ste. Marie, ON
Part-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 1 min ago
Customer Experience Associate - Beauport
TD
Quebec, QC
Full-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 1 min ago
Personal Banking Associate
TD
Thompson, MB
Full-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 1 min ago
Data Scientist II
TD
Markham, ON · Toronto, ON
Full-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 1 min ago
Senior Relationship Manager
TD
Ottawa, ON
Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 1 min ago
Host/Hostess
Marriott
NS · Halifax, NS
Full-time
…equal to 10 pounds without assistance. Perform other reasonable job duties as requested by…
Added 1 min ago
Maintenance-Technician I
Marriott
Calgary, AB
Full-time
…work-related information using computers. Perform other reasonable job duties as…
Added 1 min ago
TDS Operations Analyst II
TD
Toronto, ON
Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 16 mins ago
In Store Bakery - Clerk Bakery
Sobeys
Elmsdale, NS
Full-time
…to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please…
Added 16 mins ago
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Brossard, QC
$30 to $45 CAD / hour
Contract
…factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related…
Added 16 mins ago
Occupational Therapist
Government of Saskatchewan
Moose Jaw, SK
Part-time
The Ministry of Social Services, Community Living Service Delivery (CLSD), Clinical Services team has an exciting opportunity for a permanent, part-time Occupational Therapist, who is…
Added 16 mins ago
Practice Consultant, EHS - Abbotsford
Fraser Health Authority
Abbotsford, BC
$46.6 to $58.18 CAD / hour
Full-time
We are currently looking to fill a Relief Full Time opportunity for a Practice Consultant, EHS with Environmental Health located in Abbotsford, BC.
Added 16 mins ago
Product Marketing Specialist (FlexSim & Fusion Ops)
Autodesk
Montreal, QC
Full-time
Added 16 mins ago
Finance Manager
StoneRidge Insurance Brokers
Hamilton, ON
Full-time
This job advertisement is for a new position that has been posted externally.
Added 16 mins ago
Busser - Hard Rock Cafe
Hard Rock Hotel & Casino Ottawa
Ottawa, ON
$18 CAD / hour
Part-time
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The…
Added 16 mins ago
Cook II - Food Hall
Hard Rock Hotel & Casino Ottawa
Ottawa, ON
$21.37 CAD / hour
Full-time
…times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

Apply About employer

More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

Report this job