Jobs in Canada

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Added 4 mins ago
Assistant Supervisor Track Maintenance-CA
CN
Ste. Anne, MB
Full-time
Lead engineering operations as outlined in CN's operating plan
Added 4 mins ago
Business Development Representative
Fortra
Canada
Full-time
…part in driving the growth of our customer base by executing lead generation campaigns and following up on marketing-sourced leads. You will work closely with Regional Sales Managers to…
Added 4 mins ago
Inventory Clerk
American Iron & Metal (AIM)
Montreal, QC
Full-time
…a.m. to 3:30 p.m. Reporting to the Inventory and Stores Team Lead, your role will primarily involve receiving, storing, and shipping materials handled through our warehouse…
Added 4 mins ago
Principal Professional Services Consultant
Fortra
Canada
Full-time
Lead the deployment and implementation of Fortra software solutions within customer environments.
Added 4 mins ago
Production Supervisor (Woods)
Western Forest Products
Campbell River, BC
$100,000 to $120,000 CAD / year
Full-time
Working knowledge of high lead and ground base yarding systems.
Added 4 mins ago
Construction Project Manager
Pursuit
Banff, AB
Full-time
Lead and coordinate project teams, ensuring smooth collaboration with architects, engineers, and contractors
Added 4 mins ago
Sr OpenShift Engineer
Insight Global
Toronto, ON
$75 to $85 CAD / hour
Contract
Lead project kickoff meetings with stakeholders and consultants.
Added 4 mins ago
Simulator Technician - CMLU-EN
CAE
Comox, BC
Full-time
Lead assigned maintenance shifts and support the coordination of daily maintenance activities.
Added 4 mins ago
Store Manager
FOUR20
Canmore, AB
$46,500 to $60,000 CAD / year
Full-time
…performance, customer experience, safety and compliance. You lead by example in line with FOUR20 values, always protecting the interests of the company, the team and the…
Added 4 mins ago
Community Connections Liaison
City of Grande Prairie
Grande Prairie, AB
Full-time
Lead the development and execution of event bids directly, or through the coordination of bid committees.
Added 4 mins ago
Program Lead, Water/Wastewater Condition Assessment and Analytics
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Full-time
Added 4 mins ago
Senior Mechanical Pumping Engineer
Associated Engineering
Vancouver, BC
Full-time
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Added 4 mins ago
Senior QA Tester
Smoking Gun Interactive Inc.
Vancouver, BC
$55,000 to $65,000 CAD / year
Full-time
Work with the QA Test Lead to maintain a reporting system that tracks and verifies fixes throughout the test cycle;
Added 4 mins ago
Public Health Nurse (RN) - Early Years (0 to 5 years) - Training may be offered
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Vancouver, BC
Internship
…taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 4 mins ago
Intermediate Civil Engineer
Associated Engineering
Vancouver, BC
Full-time
…more. Based on your experience, there is opportunity to take a lead role with increasing responsibility on significant regional infrastructure projects, supporting our principal engineers…
Added 4 mins ago
QA Tester
Smoking Gun Interactive Inc.
Vancouver, BC
$45,000 to $55,000 CAD / year
Full-time
Work with the QA Test Lead to maintain a reporting system that tracks and verifies fixes throughout the test cycle;
Added 4 mins ago
Senior Conveyance Engineer
Associated Engineering
Vancouver, BC
Full-time
Work with senior staff to identify project opportunities, lead proposal development, and manage project execution.
Added 4 mins ago
Senior Project Manager, Enterprise Portfolio Management
Federated Co-operatives Limited
Saskatoon, SK
Full-time
In this role you will lead business projects that help shape FCL's future. Partnering with leaders across the organization, you'll guide complex initiatives from business case development…
Added 4 mins ago
Nurse Practitioner
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
As a Nurse Practitioner, you'll provide comprehensive primary care, lead clinical best practices, collaborate with physicians and the care team, and play a key role in improving resident…
Added 4 mins ago
Contract Logistics Operations Manager
Kuehne+Nagel
Mississauga, ON
Full-time
…and results-driven Contract Logistics Operations Manager to lead warehouse operations, develop high-performing teams, and ensure exceptional service delivery for our customers. If you are…
Added 4 mins ago
AI Solutions Architect
Mobility Global
London, ON
Full-time
Lead the team's architecture research and technology evaluation: conducts horizon scanning of emerging AI/ML techniques, architectures, and platforms; runs time-boxed validation prototypes…
Added 4 mins ago
Senior Electrical Engineer (Permanent)
Babcock Canada Inc.
Victoria, BC
Full-time
Report directly to the Waterfront Engineering Marine Systems – Electrical Team Lead and contribute to the successful delivery of technical deliverables;
Added 4 mins ago
Principal Test Specialist, Electrical
Babcock Canada Inc.
Victoria, BC
Full-time
Work effectively as part of a broader technical team and lead small to medium sized teams to deliver assigned projects or tasks.
Added 4 mins ago
Assistant Store Manager - Midtown Plaza
RW&CO
Saskatoon, SK
Full-time
Culture & Engagement: Foster a positive environment that encourages teamwork, collaboration, and employee engagement. Lead by example and ensure adherence to the dress code.
Added 4 mins ago
Assistant Store Manager - Cornwall Centre
RW&CO
Regina, SK
Full-time
Culture & Engagement: Foster a positive environment that encourages teamwork, collaboration, and employee engagement. Lead by example and ensure adherence to the dress code.

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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