Find work in Canada.

319,896 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Lands and Right-of-Way (ROW) Analyst
Enbridge
Edmonton, AB · Sarnia, ON
Full-time
…Land professionals, you will maintain accurate records and agreements, support operational activities, communicate with stakeholders, and help ensure land-related requirements are completed…
Added 1 min ago
Retail Shift Leader
Canna Cabana
Regina, SK · Coronation Park, Regina, SK
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 15 mins ago
Manager, Development Engineering
Sturgeon County
AB · Sturgeon County, AB
Full-time
We have a fantastic opportunity for a Manager, Development Engineering, to join Sturgeon County, an innovative and growing municipality. Reporting to the General Manager, Development and…
Added 15 mins ago
Project Manager
Radiant Systems Solutions, Inc
Montreal, QC
Contract
Manage vendor deliverables, contracts, and service-level agreements (SLAs).
Added 15 mins ago
Key Account & Business Development Manager
Caframo Limited
Georgian Bluffs, ON
Caframo Lab Solutions (CLS) is seeking a commercially driven Key Account & Business Development Manager to grow our business with key distribution partners and uncover new opportunities in…
Added 30 mins ago
BUSINESS DEVELOPMENT MANAGER – CLAIMS SOLUTIONS - HYBRID
Green Shield Canada
Toronto, ON
Lead negotiations with clients, ensuring mutually beneficial agreements are reached while maintaining profitability.
Added 44 mins ago
Sr. Recruitment Sourcing Manager
Allegis Global Solutions
Mississauga, ON
Full-time
The Sr. Recruitment Sourcing Manager leads global delivery teams in support of Direct Sourcing clients and other project recruiting needs. This position directly and indirectly manages…
Added 44 mins ago
Contracts Specialist (Independent Contractor till Dec 2027)
Woodfibre LNG
Squamish, BC
Contract
…dynamic team and will play a key role in supporting the Contracts Manager, engineering team, and senior management throughout the construction phase of the project. This role is responsible…
Added 45 mins ago
Analyst - Business
EECOL
Calgary, AB
Full-time
Demonstrated ability in working with a project manager to assist with high-level project documentation such as scope, overview and charter documents.
Added 45 mins ago
Contracts Specialist (Independent Contractor till Dec 2027)
Pacific Energy Canada
Squamish, BC
Contract
…dynamic team and will play a key role in supporting the Contracts Manager, engineering team, and senior management throughout the construction phase of the project. This role is responsible…
Added 45 mins ago
Director, Canada Regional Controller
TransUnion
Burlington, ON
Full-time
This role has a dual reporting relationship to the VP, Controller – International Segment (primary manager) and the VP, Regional CFO – Canada (matrix manager). Based in Burlington, Ontario,…
Added 45 mins ago
Personal Banker Future Opportunities in Edmonton - Mandarin and/or Cantonese Language Skills as an Asset
TD
Beaumont, AB · Edmonton, AB
Full-time
Strive to achieve and improve service level agreements and productivity targets
Added 59 mins ago
Customer Success Manager/Engineer
Speedy Labs
Remote, Canada
$60,000 to $120,000 USD / year
Contract · Remote
…dollars of rebates, incentives, pricing programs, and supplier agreements every year - much of it through spreadsheets, PDFs, emails, and fragmented ERP workflows. That creates enormous…
Added 1 hour ago
Contracts Administrator- WW Renewals & Sales
Open Text Corporation
Waterloo, ON
Reporting to the Senior Manager, Contracts, the Contracts Administrator plays a key role in supporting the Worldwide Renewals and Sales organization. You’ll provide commercial and…
Added 1 hour ago
National Account Manager
Adecco
Toronto, ON · Greater Toronto Area, Canada
Full-time
Adecco is currently hiring a National Account Manager to join a leading global food company known for bringing high-quality Italian products to consumers in more than 100 countries…
Added 1 hour ago
Project Coordinator
EBC Inc.
Mississauga, ON
Full-time
Draft contracts and agreements, negotiate terms and award them to subcontractors;
Added 1 hour ago
Technical Support Engineer 3
Adobe
Ottawa, ON
Full-time
…Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human…
Added 1 hour ago
Customer Success Manager
CATALIS
AB · Edmonton, AB
Full-time
The Customer Success Manager owns the post-sale customer relationship, helping government customers achieve measurable value from Catalis solutions. This role drives product adoption,…
Added 1 hour ago
Scheduler
Optima Living
Calgary, AB
…coverage in accordance with organizational policies and collective agreements, maintains accurate scheduling and payroll-related records, and prepares staffing reports for leadership.…
Added 1 hour ago
Hospitality Manager
Optima Living
St. Albert, AB
Reporting to the General Manager, the Hospitality Manager is responsible for leading and coordinating dining services and housekeeping operations to ensure residents live in a safe, clean,…
Added 1 hour ago
Manager, Home Care Service
CANES Community Care
Toronto, ON · Etobicoke, ON
Full-time
The Manager, Home Care Services is responsible for the operational leadership, performance management, and oversight of provincially funded home care service contracts, ensuring…
Added 1 hour ago
Intercultural Program Coordinator - Appendix D / Temporary Assignment
Algonquin College of Applied Arts and Technology
Ottawa, ON
Temporary
Reporting to the Manager, International Student Integration, the incumbent provides administrative support and logistical coordination for the International Education Centre (IEC) events…
Added 1 hour ago
Part-time Library Technician (Casual)
Algonquin College of Applied Arts and Technology
Ottawa, ON
Part-time
Reporting to the Manager, Student Learning Centre & Libraries, the incumbent supports a variety of information service duties including but not limited to: staffing the circulation and…
Added 1 hour ago
Part Time Nurse
Algonquin College of Applied Arts and Technology
Ottawa, ON
Part-time
Reporting to the Manager of Health Services, the part-time nurse provides on-campus health care and education to students, staff and faculty in collaboration with the Health Services team.…
Added 1 hour ago
Analyst, Data Control
Parkland Corporation
Calgary, AB
Full-time
…financial data across key business systems. Reporting to the Manager, Accounting this role investigates and resolves ServiceNow incidents, performs root-cause analysis, and collaborates…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

Apply About employer

More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

Report this job