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Added 10 mins ago
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 11 mins ago
Manager, Accounting
Adi Development Group
Burlington, ON
Full-time
Reporting to the Controller, the Accounting Manager runs the day-to-day accounting function across the corporate and project entities - the month-end and year-end close, accounts payable…
Added 11 mins ago
Senior Accountant
Sun Gro Horticulture
Mississauga, ON
Full-time
Advanced Excel skills including Pivot Tables, LOOKUPs, data analysis and reporting tools. Power BI and other reporting tool skills are an asset
Added 25 mins ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 25 mins ago
Finance Manager (FP&A)
Resonaite
Belleville, ON
$110,000 to $120,000 CAD / year
Full-time
Our client is seeking a Finance Manager, Costing & Financial Planning & Analysis (FP&A) to support financial planning, forecasting, costing, and business performance within a high-volume…
Added 25 mins ago
Lease Administrator
Halifax Regional Municipality
Dartmouth, NS
Full-time
Reporting to the Manager, Leasing & Tenant Services, the incumbent is responsible for the overall corporate lease and tenant services administration. The incumbent will ensure that building…
Added 25 mins ago
Revenue Manager - Hotels
The Armour Group Limited
Halifax, NS
Full-time
The Revenue Manager is a full-time, on-site role based in Halifax, NS, responsible for overseeing and optimizing revenue performance across the company’s real estate and hospitality…
Added 26 mins ago
Program Manager, Safety Audits and Certifications
Energy Safety Canada
Calgary, AB
Full-time
Reporting to the Manager, Safety Audits & Certifications (SA&C), the Program Manager, SA&C, is responsible for the leadership, administration, quality assurance, and continuous improvement…
Added 26 mins ago
Analyste principal(e), Optimisation d'inventaire et transformation numérique / Senior Analyst, Inventory Optimization & Digitalization Enablement
McKesson
Montreal, QC
Full-time
…healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of…
Added 26 mins ago
People & Culture Specialist
Ombudsman
Toronto, ON
$77,128 to $92,553 CAD / year
Full-time
Strong Microsoft 365 skills, including Excel for tracking, reporting and analysis.
Added 26 mins ago
Claims Operations Governance & Solution Specialist
Tokio Marine Canada Ltd
Toronto, ON
Work collaboratively with the Manager, Claims Operations, Claims Handlers, IT/ Systems, vendors, and other stakeholders to ensure system solutions support operational, technical, reporting,…
Added 26 mins ago
Account Coordinator, Triangle Retail Media
Canadian Tire Corporation
Toronto, ON
Full-time
Drive digital media campaigns by guiding clients and cross-functional teams with data-driven insights.
Added 26 mins ago
Analyst, Treasury Payments and Solutions Finance
BMO
Toronto, ON · BMOPLACE
Full-time
Manages the coordination & analysis of financial and operational highlights of the business; works with others service teams to deliver reporting, planning and forecasting requirements.
Added 26 mins ago
Project Design Specialist
FCC Canada
Toronto, ON
$115,000 to $125,000 CAD / year
Full-time
Provide actionable analysis on submissions performance metrics to project managers and leadership.
Added 26 mins ago
Senior Manager, Internal Audit - IT & Payments
Metrolinx
Canada
Full-time
The Senior Manager, Internal Audit provides technical leadership and expertise in the development of audit approaches for Metrolinx’s complex I&IT and Operations programs. The position…
Added 26 mins ago
Strategic Analytics Coordinator
Langara College
Canada
Full-time
Supports a range of projects that involve objective and comprehensive business analytics, data analysis, research, business process reviews/re-engineering and management reporting and for…
Added 26 mins ago
Manager, Sales Planning & Analytics
Organika Health Products Inc
Vancouver, BC
$70,000 to $75,000 CAD / year
Full-time
We are looking for a Manager, Sales Planning & Analytics – Club & International Business to join our growing team to help provide the analysis, financial discipline and planning needed to…
Added 26 mins ago
Senior Integration Developer -C Business Intel
Trillium Health Partners
Mississauga, ON
Full-time
Design, development, and deployment of BI infrastructure and tools that support data analysis and reporting. This includes designing and building data pipelines, managing data storage, and…
Added 26 mins ago
Senior Systems Analyst - Renal Program
Nova Scotia Health and IWK Health
Halifax, NS
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 26 mins ago
Project Coordinator
Aecon
Calgary, AB
Reporting to the Project Manager, the Project Coordinator will provide field-engineering information to the project management team and sub-trades to ensure construction works comply with…
Added 41 mins ago
Sr. Manager Financial Reporting
Rogers Communications
Toronto, ON
Reporting into the Director, Internal Reporting, the Senior Manager plays an important role in driving key stakeholder information within Rogers. The successful candidate will leverage…
Added 41 mins ago
Product Owner - B2B Solutions
Air Canada
Dorval, QC
Full-time
The Product Distribution and Payments team is looking for an experienced, detail-oriented and motivated Product Owner, B2B Solutions to lead the day-to-day delivery and continuous…
Added 41 mins ago
Manager of Marketing (12 months contract)
Amilia
Montreal, QC
Full-time
Comfort with marketing metrics, reporting, and data-informed decisions
Added 41 mins ago
Personal Training Manager
Crunch Fitness Canada
Hamilton, ON
$50,000 CAD / year
Full-time
Maintain meticulous reporting and data to gain insights into the department's performance.
Added 41 mins ago
Manager, Software (Embedded & Digital Products)
Wabtec
London, ON
Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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