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Added 8 mins ago
(CAN) Self Checkout Attendant
Walmart Canada
Estevan, SK
Full-time
…and escalate cash or technical issues to the Customer Service…
Added 8 mins ago
Assistant Banquet Manager
Delta Hotels and Resorts®
Charlottetown, PE
Full-time
Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide…
Added 8 mins ago
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 8 mins ago
(CAN) Customer Service Manager
Walmart Canada
Grand Falls, NB
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 8 mins ago
(CAN) Customer Service Manager
Walmart Canada
Grand Falls, NB
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 8 mins ago
Leader de nuit
Walmart Canada
Saint-Léonard, NB · St Leonard, NB
Full-time
Assists in providing direction and coordinating overnight stocking activities based on communicated priorities from the Overnight Assistant Manager and the daytime management team.
Added 9 mins ago
COOK 1
Lais Hotel Properties L
Niagara-on-the-Lake, ON
Up to $22.65 CAD / hour
Part-time
Reports to manager that is attainable at the time - Chef de Cuisine, Junior Sous Chef, Executive Chef
Added 9 mins ago
Info Services Manager
Simcoe Muskoka Family Connexions
Barrie, ON
$89,097 to $121,574 CAD / year
…County and the District of Muskoka. The Information Services Manager provides leadership and oversight for the Agency’s Information Services operations, technology infrastructure,…
Added 9 mins ago
Manager, Arbor & Horticultural Services - Permanent Full-Time
Mount Pleasant Group
Toronto, ON
$117,461 to $131,747 CAD / year
Full-time
We are looking for a Manager, Arboricultural & Horticultural Services to join our team.
Added 9 mins ago
Mental Health Case Manager - Flexible Supports
Your Support Services Network
Aurora, ON
Contract
This position will provide intensive case management and advocacy services to individual’s aged sixteen and over who are experiencing mental health, dual diagnosis and/or addictions and who…
Added 9 mins ago
Activity and Supervision Worker
The John Howard Society of North Island
Campbell River, BC
$29.22 to $33.54 CAD / hour
Part-time
…but not limited by those of any gender, race, orientation, or disability. Multilingual skills and multicultural competence are assets. The John Howard Society of North Island is an…
Added 9 mins ago
Systems Completion Manager
Kent
Fort McMurray, AB
Full-time
Kent is looking for a Systems Completions Manager to support the Imperial Oil – Kearl In-Pit Tailings Area 2 (ITA2) Project in Fort McKay, Alberta. This role provides overall leadership,…
Added 9 mins ago
Senior Accountant
Sun Gro Horticulture
Mississauga, ON
Full-time
Own & maintain the integrity of the general ledger and investigate discrepancies, unusual transactions, and accounting issues, escalating matters to the management
Added 9 mins ago
Senior Manager, Government Relations
TORONTO INTERNATIONAL FILM FESTIVAL
Toronto, ON
$65,000 to $103,020 CAD / year
Full-time
The Senior Manager, Government Relations will be responsible for leading government advocacy efforts and maintaining strong relationships with political stakeholders. The Senior Manager…
Added 9 mins ago
Wireless Sales Supervisor
Staples Canada
Sherbrooke, QC
Full-time
…national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us…
Added 23 mins ago
Condominium Manager
FirstService Residential Canada
Toronto, ON
Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 23 mins ago
Grounding Coordinator
Valard Construction
Thunder Bay, ON
Full-time
Reporting to the Construction Manager, we are seeking a safety-focused Grounding Coordinator who has knowledge and experience in high-voltage transmission grounding systems, including…
Added 23 mins ago
Technical Success Manager- French Speaking
Darktrace
NB · Brunswick, NB
Full-time
The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get…
Added 23 mins ago
DevOps Engineer
NLB Services
Brampton, ON
Contract
Terraform - IaC authoring and management across many projects/teams
Added 23 mins ago
Applications Engineer Senior
Zebra Technologies
Montreal, QC
Full-time
Collaborate with sales, engineering, and product management teams to communicate resolution
Added 24 mins ago
Front Office Manager
IPI Delta Kamloops
Kamloops, BC
$60,000 to $65,000 CAD / year
Full-time
We are seeking a Front Office Manager to lead our Front Office team and oversee the daily operation of guest-facing services. In this role, you will drive team performance and be…
Added 24 mins ago
Operations and Property Services Manager
Co-op
Ucluelet, BC
Full-time
Support the General Manager in the daily operation and upkeep of Ucluelet Co-op facilities and properties. Coordinate maintenance, repairs, contractors, property records, and staff…
Added 24 mins ago
Mobile Maintenance Superintendent
Foran Mining Corporation
SK
$155,000 to $170,000 CAD / year
Full-time
The Mobile Maintenance Superintendent reports directly to the Maintenance Manager and is responsible for coordinating execution of planned maintenance projects and major repairs to minimize…
Added 24 mins ago
Analyste principal(e), Optimisation d'inventaire et transformation numérique / Senior Analyst, Inventory Optimization & Digitalization Enablement
McKesson
Montreal, QC
Full-time
Added 24 mins ago
Union Warehouse Associate - Cutting (Small) / Associé(e) d'entrepôt syndical - Découpage (petit)
Wesco
Montreal, QC · Saint-Laurent, QC
Full-time
…appropriate, relocates and consolidates material and notifies management of new bon/table…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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