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Added 1 hour ago
Senior Data Platform Administrator - EN 533
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager - Data Management Platforms, the Senior Data Platform Administrator plays a critical role in shaping the technical direction of EDC’s data ecosystem while also…
Added 2 hours ago
Applications Engineer Senior
Zebra Technologies
Montreal, QC
Full-time
Collaborate with sales, engineering, and product management teams to communicate resolution
Added 2 hours ago
Analyste principal(e), Optimisation d'inventaire et transformation numérique / Senior Analyst, Inventory Optimization & Digitalization Enablement
McKesson
Montreal, QC
Full-time
Added 2 hours ago
Senior Integration Developer -C Business Intel
Trillium Health Partners
Mississauga, ON
Full-time
…Director of Business Intelligence and Data Governance and the Manager of Cogito and Business Intelligence (BI). The individual will be responsible to advise, direct and develop BI Solutions…
Added 2 hours ago
Quality Continuous Improvement Manager
Wonderbrands
Mississauga, ON
Other
This role reports directly to the VP, Business Transformation and dotted line the Bakery Manager, fostering strong collaboration with key stakeholders across various departments, including…
Added 2 hours ago
Project Manager
Radiant Systems Solutions, Inc
Montreal, QC
Contract
Experience with engineering- or manufacturing-related systems, including PLM, CAD/CAE, ECM, MES, or ERP.
Added 3 hours ago
Field Service Technician
Schneider Electric
Calgary, AB
$75,200 to $112,800 CAD / year
Full-time
Troubleshoot system failures and providing on site repairs in an effective manner, consulting with product support and engineering personnel to determine solutions to unusual problems in…
Added 3 hours ago
Developer - Intermediate
Insurance Corporation of British Columbia
North Vancouver, BC
…customer-facing digital services, while growing your involvement in solution design and technical…
Added 3 hours ago
Performance Engineering Lead
TD
Toronto, ON
Full-time
This role offers you the opportunity to apply your domain knowledge to new product requests and collaborate with other architects inside and outside the company. The ideal candidate will be…
Added 3 hours ago
Technical Support Engineer 3
Adobe
Ottawa, ON
Full-time
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Added 5 hours ago
Senior Product Manager
Maple
Toronto, ON
Full-time
As we continue to scale the delivery of care to Maple members, we’re looking for a Senior Product Manager to lead Maple’s provider experience - the product engine, supply-side tools, and…
Added 5 hours ago
Information Technology Application Analyst
Canada Cartage
Calgary, AB
Full-time
Reporting to the Manager, Warehouse Systems, Information Technology, the individual in this position will reside at one of our main hubs within Calgary who will play a key role in…
Added 5 hours ago
Strategic Account Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
…U.S.-based firms. Fidelity Clearing Canada’s core values for solution delivery are centered around transparency, leadership, and…
Added 5 hours ago
Inside Sales Manager- Toronto
Toast
Toronto, ON
As an Inside Sales Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Regional Vice President and will hire, build, and coach a team of…
Added 5 hours ago
Information Technology Business Analyst
Canada Cartage
Mississauga, ON
Full-time
Located in Mississauga and reporting to the Manager, Transportation Systems, the Business Analyst will work closely with the IT Project Manager on a large and small projects. The individual…
Added 6 hours ago
Partner Account Manager, Automation
Siemens
Montreal, QC · Quebec, QC
As Partner Account Manager, you will make an impact by leveraging your technical and sales skills to drive Siemens growth strategies through the Solution Partner channel.
Added 6 hours ago
Quality Assurance Technician
Arrow
Stratford, ON
Full-time
Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies.
Added 7 hours ago
Sr. Business Development Manager, Protection, Automation & Grid Digitalization
Siemens
Calgary, AB · Richmond, BC · Vancouver, BC · Oakville, ON
Coordinate with engineering, R&D, and product management teams regarding technical requirements.
Added 8 hours ago
Efficacité de la Flotte, Gestionnaire de programme / Fleet Efficiency , Program Manager
Airbus Aircraft
Montreal, QC
Full-time
…chef de projet de bout en bout avec l'objectif de fournir une solution techniquement et économiquement solide aux opérateurs, dans un délai et un coût aligné avec nos…
Added 8 hours ago
Full Stack Architect
TD
Toronto, ON
Full-time
…typically develop and maintain any combination of the following: solution and application architecture, infrastructure environment architecture, technical integration architecture, data…
Added 14 hours ago
Responsable de projet - Changement Produit (PCL) Systèmes d'air / Project Manager - Product Change Air systems
Airbus Aircraft
Mirabel, QC
Full-time
The A220 commercial aircraft program is seeking a Project Manager - Product Change Leader Fuel systems to join our
Added 15 hours ago
AI Ads Product Builder/FDE
Gigi
Toronto, ON
Full-time
Gigi is the agentic operating system of enterprise media buying. Our first product is the AI media manager for Amazon DSP. Since launching it in summer 2025, we've grown to manage hundreds…
Added 16 hours ago
Application Engineer
Eaton Corporation
Mississauga, ON
Full-time
…customer expectations. Prepare sales presentations to create product/service/solution understanding and…
Added 16 hours ago
Sr. AI Solution Architect, Generative and Agentic AI
TD
Toronto, ON
Full-time
Ensure architectural coherence across product teams and establish clear solution boundaries, integration contracts and technical responsibilities.
Added 18 hours ago
Senior Manager, Bid & Proposal
CS GROUP
Montreal, QC
Full-time
Experience with product, system, or solution-based offers involving hardware, software, integration, services, and through-life support is an asset.

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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