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Added 8 mins ago
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 8 mins ago
Estimator
Mercer Mass Timber
Okanagan Falls, BC
$70,000 to $80,000 CAD / year
Full-time
Reporting to the Estimating Manager, the Estimator will be responsible for accurately estimating the costs associated with mass timber construction projects, ensuring that our clients…
Added 9 mins ago
Contract Sales Consultant
ALLMAR INC.
Dartmouth, NS
$80,000 to $90,000 CAD / year
Full-time
Contract Sales Consultants maintain a credit-worthy customer base with a sales volume target as directed by the Branch Manager. They achieve the best margins possible and not less than…
Added 23 mins ago
Technical Success Manager- French Speaking
Darktrace
NB · Brunswick, NB
Full-time
The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get…
Added 23 mins ago
Finance Manager (FP&A)
Resonaite
Belleville, ON
$110,000 to $120,000 CAD / year
Full-time
Our client is seeking a Finance Manager, Costing & Financial Planning & Analysis (FP&A) to support financial planning, forecasting, costing, and business performance within a high-volume…
Added 23 mins ago
Applications Engineer Senior
Zebra Technologies
Montreal, QC
Full-time
Collaborate with sales, engineering, and product management teams to communicate resolution
Added 24 mins ago
Product Engineer - VTCA
Vuteq Canada Inc.
Woodstock, ON
$60,000 to $97,000 CAD / year
Vuteq Technical Center Americas is a Sales and Engineering service provider representing Vuteq and Diversity Vuteq manufacturing groups throughout North America. The Vuteq group of…
Added 24 mins ago
Development Engineer - VTCA
Vuteq Canada Inc.
Woodstock, ON
$60,000 to $97,000 CAD / year
Vuteq Technical Center Americas is a Sales and Engineering service provider representing Vuteq and Diversity Vuteq manufacturing groups throughout North America. The Vuteq group of…
Added 24 mins ago
Purchasing Coordinator - Commodity
Vuteq Canada Inc.
Woodstock, ON
$60,000 to $75,000 CAD / year
Vuteq Technical Center Americas is a Sales and Engineering service provider representing Vuteq and Diversity Vuteq manufacturing groups throughout North America. The Vuteq group of…
Added 39 mins ago
Manager, Software (Embedded & Digital Products)
Wabtec
London, ON
Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 53 mins ago
Account Manager
Worximity Technology Inc.
Montreal, QC
Full-time
Working closely with our Sales team, you’ll visit prospective clients, understand their operations, and connect their challenges to the right solutions. You’ll build your own portfolio and…
Added 53 mins ago
Planner, Maintenance
Coca-Cola Canada Bottling Limited
Montreal, QC
Full-time
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 53 mins ago
Food + Beverage Manager
Drake Hotel Properties
Toronto, ON
Full-time
…a demonstrated track record in achieving set objectives in sales, labour cost management, employee retention, customer service and satisfaction, health + safety, AGCO/legal compliance and…
Added 53 mins ago
Contract Sales Consultant
Allmar Inc.
Dartmouth, NS
$80,000 to $90,000 CAD / year
Full-time
Contract Sales Consultants maintain a credit-worthy customer base with a sales volume target as directed by the Branch Manager. They achieve the best margins possible and not less than…
Added 54 mins ago
Key Account & Business Development Manager
Caframo Limited
Georgian Bluffs, ON
Caframo Lab Solutions (CLS) is seeking a commercially driven Key Account & Business Development Manager to grow our business with key distribution partners and uncover new opportunities in…
Added 1 hour ago
Demand Generation Specialist
Voltera
Waterloo, ON
Full-time
…space, our products support some of the world’s most exciting engineering…
Added 1 hour ago
Component Services Repair Administrator
Voyageur Aviation
North Bay, ON
Full-time
…offer a full suite of specialized aviation services - from engineering and maintenance capabilities, part sales and logistics management to aircraft leasing, and contract flying…
Added 1 hour ago
Field Service Technician
Schneider Electric
Calgary, AB
$75,200 to $112,800 CAD / year
Full-time
Instructing customers and sales personnel in the operation and maintenance of equipment;
Added 1 hour ago
Manager, Estimating & Bid Strategy – Solar Projects
Polar Racking Inc.
Mississauga, ON
Full-time
olar Racking Inc. is a North American leader in the design, engineering and manufacturing of PV mounting systems. We are at the forefront of PV innovation, leading the industry in…
Added 1 hour ago
Strategic Business Developer, Water/Wastewater, General Machine Building, Zone Americas
Siemens
Calgary, AB · AB · Oakville, ON · Montreal, QC · Quebec, QC · Richmond, QC
…portfolio growth/ expansion and align closely with Account Manager and Technical…
Added 1 hour ago
Customer Success Manager/Engineer
Speedy Labs
Remote, Canada
$60,000 to $120,000 USD / year
Contract · Remote
We’re looking for a Customer Success Manager / Customer Success Lead to own the customer journey from implementation through long-term adoption, value realization, and expansion.
Added 1 hour ago
Technical Support Engineer 3
Adobe
Ottawa, ON
Full-time
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Added 1 hour ago
Senior Electrical Engineer
Sunbelt Solomon
AB · Edmonton, AB
Full-time
Reporting to Project Manager, the Senior Engineer will be accountable for executing projects through sound engineering expertise and project management, engaging in relationship building…
Added 1 hour ago
Project Scheduler
Voith Group
Brossard, QC
Full-time
…Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in…
Added 1 hour ago
Mechanical Designer
ABB
Montreal, QC · Saint-Laurent, QC
Full-time
In this role, you will have the opportunity to act as the technical lead for all engineering activities in assignments. Each day, you will ensure the activities related to all engineering…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Applications open in a new tab.

Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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