Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
Professional Engineer
Britespan Building Systems Inc
Wingham, ON
$115,000 to $130,000 CAD / year
Full-time
We are looking for an experienced Professional Engineer to join our Engineering team and play a key role in the design, analysis, approval and continuous improvement of our innovative…
Added 27 mins ago
Jr. Product Design Engineer
耐克森中国
Markham, ON
Full-time
As a Jr. Product Design Engineer, you will report directly to the Engineering Technical Director. This role is being added to expand the team’s expertise in CableBuilder and its integration…
Added 43 mins ago
Winter Co-op 2027 – Automation Engineer (12 months)
Manulife
Toronto, ON · Waterloo, ON
Full-time
As an Automation Engineer Co-op, you'll help identify opportunities to simplify, streamline, and automate business and operational processes across the organization. Working closely with…
Added 56 mins ago
Technical Analyst
SaskTel
Regina, SK
Full-time
Systems Integration - Plans, designs, implements, and provides advanced support for the hardware, network, operating systems, applications, products, and services that make up the SaskTel…
Added 56 mins ago
Director, Financial Planning & Analysis
Andean Precious Metals Corp.
Toronto, ON
Full-time
This role will lead the financial planning process, analyze performance, provide strategic insights, and support strategic planning and corporate development for Andean. The position will…
Added 1 hour ago
APTPUO - BMG5109 C - Winter 2027
University of Ottawa
Ottawa, ON · Colonel By Hall
Part-time
…implementation of systems related to medical diagnosis. The design process includes the integration of state of the art tools and technologies to acquire, analyze and process vital medical…
Added 1 hour ago
¸APTPUO - BMG5111 B - Winter 2027
University of Ottawa
Ottawa, ON · Colonel By Hall
Part-time
…tools, techniques and technologies will be discussed. Data integration, analysis, and presentation of results; comprehensive applications data warehousing and mining, data in areas medical…
Added 1 hour ago
Satellite Bus Systems Engineer for Fastwater Staffing
HIKINEX
Montreal, QC
Contract
Our client is seeking a Satellite Bus System Engineer
Added 1 hour ago
Ultrasound Engineer
Sonele Inc.
Markham, ON
$70,000 to $90,000 CAD / year
Full-time
As an Ultrasound Engineer, you will play a pivotal role in our R&D and manufacturing operations, focusing on the development and production of ultrasound transducers.
Added 1 hour ago
Backend Engineer
Creator.co
Vancouver, BC
Full-time
…influencer marketing and affiliate campaigns, automate outreach, and process global…
Added 1 hour ago
Lead Structures Aero Engineer
Volatus Aerospace
Mirabel, QC
Full-time
We are seeking a Lead Structures/Aero Engineer to own structural and aerodynamic design for a new aerospace platform, from concept through detailed design, build support, and certification.
Added 1 hour ago
Avionics Systems Integration Engineer
Volatus Aerospace
Mirabel, QC
Full-time
We are seeking an Avionics/Systems Integration Engineer to support the integration, testing, and certification of avionics and mission systems on an aerospace platform moving through…
Added 1 hour ago
Propulsion Mechanical Engineer
Volatus Aerospace
Mirabel, QC
Full-time
We are seeking a Propulsion/Mechanical Engineer to support the design, integration, and testing of propulsion and mechanical systems across a new aerospace platform and its mission…
Added 2 hours ago
Junior AI Engineer
The Citco Group Limited
Halifax, NS
Full-time
…client documents, extract structured data, and drive business process automation. Working closely with business stakeholders, you will contribute to the development, testing and enhancement…
Added 2 hours ago
AltaGas - Sr. Engineer, Operations
AltaGas Ltd.
Grande Prairie, AB
Full-time
Reporting to the Lead Engineer, Operations, the Senior Engineer, Operations owns the technical health and situational awareness of assigned asset(s). This role works closely with field…
Added 2 hours ago
Sr Security Platform Engineer
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
The Senior Security Platform Engineer is responsible for designing, implementing, supporting, and continuously enhancing Sun Life’s enterprise cryptographic security platforms, including…
Added 2 hours ago
Director, AI Engineering, Principal Product Scaler
CIBC
Toronto, ON · Greater Toronto Area, Canada
Full-time
Drive efficient delivery - Establish continuous integration and continuous delivery (CI/CD) patterns, quality gates, and repeatable workflows that help teams move from experiment to…
Added 2 hours ago
Principal Autonomy Navigation Engineer
Volatus Aerospace
Mirabel, QC
Full-time
We are seeking a Principal Autonomy & Navigation Engineer to lead the design and development of a navigation subsystem supporting assured, resilient navigation across multiple aerospace…
Added 3 hours ago
Artificial Intelligence Engineer
10 Percent Recruiting Ltd.
AB · Greater Edmonton Metropolitan Area
Contract
As an AI Engineer, you will be responsible for designing, developing, and deploying AI-powered applications, agents, assistants, and intelligent workflows. Working alongside an AI Architect…
Added 3 hours ago
Mechanical Process Engineer, Water & Wastewater
WSP in Canada
BC · British Columbia, Canada
Full-time
Join our growing Water and Wastewater team as a Water & Wastewater Mechanical Process Engineer and contribute to the delivery of infrastructure that supports healthier, more resilient…
Added 3 hours ago
Mechanical Process Engineer, Water & Wastewater
WSP in Canada
AB · Alberta, Canada
Full-time
Join our growing Water and Wastewater team as a Water & Wastewater Mechanical Process Engineer and contribute to the delivery of infrastructure that supports healthier, more resilient…
Added 3 hours ago
Specialist, Engineering - Combined Cycle Gas Turbine SME
WSP in Canada
Calgary, AB
Full-time
…more than 1 GW, providing technical leadership across Owner’s Engineer, feasibility, Pre-FEED, FEED, EPCM and EPC delivery…
Added 3 hours ago
Ingénieur en test et conception mécanique / Test & Mechanical Engineer
Wabtec Corporation
Montreal, QC
Full-time
Conception 3D (Solidworks) de bancs d’essaies et intégration des harnais électriques, avec l’aide de concepteur.
Added 3 hours ago
Mainframe Software Engineer II
TD
Toronto, ON
Full-time
Develop and maintain high-quality code in compliance with enterprise standards, support unit testing, system testing, integration testing, production implementation, and post-deployment…
Added 3 hours ago
Mechanical Process Engineer, Water & Wastewater
WSP
Calgary, AB
Join our growing Water and Wastewater team as a Water & Wastewater Mechanical Process Engineer and contribute to the delivery of infrastructure that supports healthier, more resilient…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

Apply About employer

More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

Report this job