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Added 14 mins ago
Staff Software Engineer, User Targeting
Braze
Toronto, ON
Full-time
We’re looking for a Staff Software Engineer to join the User Targeting team as a hands-on technical leader. The team is responsible for how our customers segment and target their users.…
Added 14 mins ago
Senior Software Engineer I, Core Objects
Braze
Toronto, ON
Full-time
We’re looking for a Senior Fullstack Engineer to help us tackle significant engineering challenges, such as: extending our high-scale ingestion pipeline to ingest new and advanced data…
Added 14 mins ago
Software Development Engineer I
Expedia Group
Vancouver, BC
$65,500 to $92,000 CAD / year
Full-time
Translate product requirements and technical designs into clean, maintainable, and well-tested code.
Added 14 mins ago
Platform API Engineer
High Tech Genesis
Ottawa, ON
Contract
We are seeking a Platform API Engineer to design, develop, and maintain scalable APIs and backend services that support modern applications and enable engineering teams to build new…
Added 14 mins ago
Senior Full-Stack Engineer
High Tech Genesis
Ottawa, ON
Contract
We are looking for a Senior Full-Stack Engineer to join a product-focused engineering team working on enterprise software applications. This role combines strong front-end development,…
Added 14 mins ago
Senior Front-End Engineer
High Tech Genesis
Ottawa, ON
Contract
We are looking for a Senior Front-End Engineer to join a product-focused engineering team developing and enhancing enterprise software applications.
Added 15 mins ago
Applied AI Engineer, Video Agent
HeyGen
Toronto, ON
…pipeline. Customers use it every day to make training videos, product explainers, marketing content, and…
Added 15 mins ago
iOS Developer, International
Robinhood
Toronto, ON
…markets across iOS, Android, web, and backend. The team is product-agnostic and helps bring Robinhood’s Brokerage, Money, and Crypto products to new markets, partnering closely on…
Added 15 mins ago
Programme de perfectionnement des diplômés d’Armstrong – Volet Ventes techniques et ingénierie d’application
Armstrong Fluid Technology
Laval, QC
Full-time
…brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our…
Added 30 mins ago
Senior User Terminal System Engineer
Telesat
Ottawa, ON
Full-time
Telesat is seeking a motivated User Terminal System Engineer to support the development, integration, verification, and documentation of Lightspeed User Terminal solutions. This role…
Added 44 mins ago
Senior Front-End / Full-Stack Engineer
High Tech Genesis
Ottawa, ON
Contract
We are seeking a Senior Front-End / Full-Stack Engineer to build and enhance modern enterprise web applications. This role has a strong focus on React and modern front-end development, with…
Added 45 mins ago
Performance Engineering Lead
TD
Toronto, ON
Full-time
This role offers you the opportunity to apply your domain knowledge to new product requests and collaborate with other architects inside and outside the company. The ideal candidate will be…
Added 45 mins ago
Senior AML IT Developer
TD
Toronto, ON
Full-time
The Java Developer / Data Engineer will join the Compliance, Surveillance & Supervision Product Technology team, which delivers technology solutions supporting the Compliance, Surveillance,…
Added 59 mins ago
Customer Success Manager/Engineer
Speedy Labs
Remote, Canada
$60,000 to $120,000 USD / year
Contract · Remote
…by Y Combinator and GV and are building a category-defining product at the intersection of AI, enterprise software, and finance…
Added 1 hour ago
Silicon Validation/Characterization Engineer - 18757
Synopsys
Ottawa, ON
Build validation methodologies and automated test frameworks that become the foundation for future product generations and improve team efficiency across programs
Added 1 hour ago
Software Engineering Intern (Winter 2027)
Harvey
Remote, Canada
$45 to $55 CAD / hour
Internship · Remote
As a Software Engineer, Intern (Winter 2027) on the Engineering team at Harvey, you’ll work alongside experienced engineers on projects that power our AI products. You’ll collaborate with…
Added 1 hour ago
Field Application Engineer
Employ Global
SK · Saskatchewan, Canada
Full-time
We are seeking a hands-on Field Application Engineer to develop, test, and support next-generation smart farm machines in Canada. Saskatchewan is the preferred base, with frequent travel to…
Added 1 hour ago
Technical Support Engineer 3
Adobe
Ottawa, ON
Full-time
We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate…
Added 1 hour ago
Systems Reliability Engineer
High Tech Genesis
Toronto, ON
$50 to $60 CAD / hour
Contract
We are seeking a Systems Reliability Engineer (SRE) to join a Technical Operations team supporting a large-scale enterprise platform. In this role, you will be responsible for the…
Added 1 hour ago
Lead Data Engineer - Partnership Intelligence
Two Circles
Vancouver, BC
$110,000 to $130,000 CAD / year
Full-time
Two Circles is looking for a Data Engineer to join our dynamic KORE Intelligence Platform team. In this role, you'll be a key part of our Partnership Intelligence > Measurement Team that…
Added 1 hour ago
Inside Product Support Specialist & Training Coordinator
Vaderstad North America
Regina, SK
Full-time
…and other Regions and markets as assigned. The role combines product and aftermarket support with responsibility for planning, coordinating, delivering, documenting, and continuously…
Added 1 hour ago
Application Support Engineer with SRE
VySystems
Calgary, AB
Full-time
- Collaborate with software development teams, contribute operational insights to product planning, review designs for supportability, and participate in code reviews.
Added 1 hour ago
Senior Customer Engineer / Spécialiste technique client senior
Aduna Global
Montreal, QC
Full-time
We are looking for a Senior Customer Engineer to join Aduna's Customer Engineering team, where Product, Engineering, customers, and CSPs come together to solve complex integration and…
Added 1 hour ago
Mechanical Engineer
Kal Tire
Vernon, BC
Full-time
Ensure a product can be made reliably and will perform consistently in mining operating environments;
Added 1 hour ago
Electrical Engineer
Almex
Parry Sound, ON
Full-time
…systems. With a strong commitment to engineering excellence, product quality, and customer service, Almex designs and manufactures a range of advanced vulcanizing presses, belt handling…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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