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Added 11 mins ago
Store Manager
RONA Building Supplies
100 Mile House, BC
Full-time
Working with the Marketing Manager to develop market positioning strategies aligned with corporate objectives to grow profitable sales and increase market share
Added 13 mins ago
F&I Manager
Steele Auto Group
Halifax, NS
Full-time
We are looking for a Finance & Insurance Manager who is ready to take the wheel and make a real impact. At Steele Hyundai, you won’t just be moving paper, you will be helping people move…
Added 13 mins ago
Manager, Equipment Financing
SMS Equipment Inc.
Acheson, AB · AB · Edmonton, AB
Full-time
We are looking for a Manager, Equipment Financing (internally titled Regional Manager, Equipment Finance) to lead our Equipment Finance team and support equipment sales through…
Added 13 mins ago
Branch Manager
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Toronto, ON
Full-time
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Added 13 mins ago
Wireless Sales Associate - 3042 Kelowna
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Other
We’re looking for enthusiastic, friendly, and customer-focused Wireless Sales Associates to join our team. You'll help customers find the right wireless solutions by selling phones, plans,…
Added 13 mins ago
Regional Category Manager
Sysco
Toronto, ON · ON · Sysco Toronto
Full-time
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Added 13 mins ago
Personal Trainer
Crunch Fitness Canada
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$18 to $20 CAD / hour
Full-time
In-House Sales and Leadership Training: Paid training to enhance your skills
Added 13 mins ago
Personal Trainer
Crunch Fitness Canada
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$18 to $20 CAD / hour
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Added 13 mins ago
Retail Shift Leader
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Full-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 13 mins ago
Retail Shift Leader
Canna Cabana
Ottawa, ON · Kanata, ON
$19 to $21 CAD / hour
Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 27 mins ago
Events Coordinator
Toronto Region Board of Trade
Toronto, ON
Contract
…year, 10,500 members, more than 50 sponsors and a highly active sales team, the Toronto Region Board of Trade’s Events team is highly…
Added 27 mins ago
Gestionnaire des garanties / Warranty Manager
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Added 27 mins ago
Assistant Store Manager
RONA
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Full-time
3 years in a leadership role – proven ability to lead a team by promoting and sustaining a culture of sales and service through effective communication
Added 27 mins ago
Coordinator, Events
Toronto Region Board of Trade
Toronto, ON
Contract
…year, 10,500 members, more than 50 sponsors and a highly active sales team, the Toronto Region Board of Trade’s Events team is highly…
Added 27 mins ago
Assistant Store Manager - Customer Experience
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Maple Ridge, BC
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PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy.…
Added 27 mins ago
Key Lead (Vancouver)
Knix
Vancouver, BC
$22.7 CAD / hour
Part-time
…and master the Knix selling model to set the standard on the sales floor. With a strong sense of ownership and a passion for the brand, you will elevate the customer experience, build brand…
Added 27 mins ago
Contracts Manager
Mammoet
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We are seeking an experienced Contracts Manager to oversee and develop commercial contracts within the logistics, heavy lifting, and transport services sectors. As part of a global team of…
Added 27 mins ago
Assistant Manager (Retail/Storage) - Virgin Islands
Prime Storage
St. Thomas, ON
$17 to $20 USD / hour
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Join us as a Assistant Manager at Prime Storage Group, where you'll be at the heart of our self-storage facilities! From renting units and trucks to selling merchandise, you'll dive into a…
Added 27 mins ago
Regional Category Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
$62,300 to $89,600 CAD / year
Full-time
…us and let us show you why Sysco is at the heart of food and…
Added 27 mins ago
Retail Floor Supervisor - Kitchener (Full-Time)
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Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Full-time
…upholds Talize’s commitment to sustainable fashion and excellent…
Added 27 mins ago
General Manager
TOM FORD FASHION
Toronto, ON
$140,000 to $170,000 CAD / year
Full-time
The General Manager is responsible for leading the long-term strategic vision for the Store, as well as the day-to-day business operation, including coaching and management of the sales…
Added 27 mins ago
Store Manager
L'OCCITANE Group (B Corp)
Burlington, ON
Full-time
As a Store Manager at L'Occitane at Mapleview Mall, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the…
Added 27 mins ago
Department Manager
RONA
Quebec, QC
Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 27 mins ago
Customer Experience Manager
Laura Canada
Saguenay, QC
As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping…
Added 27 mins ago
LICENSED INSURANCE ADVISOR (LIA) – INDIVIDUAL DIRECT CHANNEL
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Toronto, ON
insurance clients and meeting sales and retention targets through GreenShield’s

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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