Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
Electrical Project Coordinator - Industrial
Graham
Regina, SK
Full-time
Support Project Coordination & Execution: Assist senior project staff in coordinating project activities, updating schedules and budgets, maintaining cost control, and monitoring labour,…
Added 8 mins ago
Sr OpenShift Engineer
Insight Global
Toronto, ON
$75 to $85 CAD / hour
Contract
Mentor internal staff on OpenShift technologies and best practices.
Added 8 mins ago
Project Engineer
Regional District of Nanaimo
Nanaimo, BC
$121,985 to $139,981 CAD / year
Temporary
The Project Engineer is responsible for managing capital projects within the Regional District of Nanaimo, including the planning, design, and construction of capital infrastructure…
Added 8 mins ago
Senior Conveyance Engineer
Associated Engineering
Vancouver, BC
Full-time
…Company is seeking an experienced and dedicated Senior Conveyance Engineer to join our team in our Vancouver office. In this role you will be responsible for project resourcing, business…
Added 8 mins ago
Intermediate Civil Engineer
Associated Engineering
Kelowna, BC
Full-time
…is seeking an experienced and dedicated Intermediate Civil Engineer to join our team in our Kelowna office. In this role you will be responsible for the design and implementation of active…
Added 8 mins ago
Bridge Inspector
Associated Engineering
AB · Edmonton, AB
Full-time
This opportunity will involve growing and mentoring staff, working with senior staff to grow the transportation structures practice.
Added 8 mins ago
Project Engineer
Associated Engineering
AB · Edmonton, AB
Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Engineer to join our team in our Edmonton office. In this role you will be…
Added 8 mins ago
Technician, Installation 3
AVI-SPL Canada
Markham, ON
Full-time
Support an Engineer or Programmer with minor programming changes
Added 8 mins ago
Bridge Engineer
Associated Engineering
AB · Edmonton, AB
Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Bridge Engineer to join our team in our Edmonton or Calgary office. In this role…
Added 8 mins ago
Sr. Technical Staff
Spirit Omega Inc.
Pickering, ON
Contract
Design Engineer is proficient in the use of Engineering Change Control (ECC) processes and procedure and is accountable for the production and delivery of high-quality design products as…
Added 23 mins ago
Technical Staff Engineer-Applications
Microchip Technology Inc.
Burnaby, BC · Canada - Burnaby
Full-time
Microchip Technology Inc. is seeking a Principle Engineer – Applications to join our rapidly expanding DCS organization in Burnaby, Canada. Our products are widely deployed by top AI server…
Added 23 mins ago
Operations Supervisor
BGO Real Estate
Edmonton, AB
Full-time
Supervise operations staff by setting duty lists and schedules, tracking absences and vacation, helping with hiring, and conducting annual reviews.
Added 37 mins ago
Senior Civil Engineer
Enbridge
NB · Chiasson Office, NB
Full-time
We are seeking a skilled Sr Civil Engineer to provide expert civil and structural engineering support for compressor station facilities across both expansion and maintenance capital…
Added 37 mins ago
Director, Transportation
City of Surrey
Surrey, BC
$197,628 to $232,503 CAD / year
Full-time
…transportation services that meet the needs of residents, businesses, staff, and other…
Added 53 mins ago
Principal Mechanical Engineer, Health Sector
Stantec
Toronto, ON
Full-time
Support in recruitment and retention efforts for top tier staff across the organization
Added 53 mins ago
Junior AI Engineer
The Citco Group Limited
Halifax, NS
Full-time
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration,…
Added 1 hour ago
Maintenance Services Worker
HealthCareersInSask.ca
Lloydminster, SK
Refrigeration Engineer certificate, where required by the job
Added 1 hour ago
Service Engineer
Learning & Skills
Engineer, BC
Full-time
Darlington Borough Council are seeking to recruit a Service Engineer (electrical) to carry out repairs, maintenance and instalation throughout our varied portfolio of commercial corporate…
Added 1 hour ago
Principal Process Automation Engineer
Worley
Toronto, ON
Full-time
Work with Worley offices to share work and integrate staff on projects for a blended execution team.
Added 1 hour ago
Director, AI Engineering, Principal Product Scaler
CIBC
Toronto, ON · Greater Toronto Area, Canada
Full-time
You are a hands-on senior engineering leader. You have experience operating at a Staff, Principal, Lead Engineer, or equivalent level, and you enjoy both designing systems and writing…
Added 1 hour ago
Mechanical Technologist, Buildings
Stantec
Regina, SK
Full-time
Work closely with the Mechanical Engineer and engineering group in recommending the best use of project tools to achieve project objectives, troubleshoot and resolve issues with the project…
Added 2 hours ago
Ingénieur en test et conception mécanique / Test & Mechanical Engineer
Wabtec Corporation
Montreal, QC
Full-time
Added 2 hours ago
Geotechnical Engineer
Stantec
Ottawa, ON
Full-time
Stantec is seeking a Geotechnical Engineer with 5 to 8 years of experience to join our team in Ottawa, ON. This position offers the opportunity to work on engineering and geotechnical…
Added 2 hours ago
Principal Software Engineering - Virtualization
General Motors
Markham, ON
Full-time
General Motors is seeking a highly skilled and experienced professional to join our team as the Staff Engineer of Software Engineering, Embedded Platform. As a Continuous Integration…
Added 2 hours ago
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

Apply About employer

More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

Report this job