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Added 14 mins ago
Talent Acquisition Specialist in Visual effects - 6 months contract
Rodeo FX
Montreal, QC
Full-time
With several concurrent mandates spanning highly specialized creative and technical disciplines, this role demands both exemplary execution and sharp judgment. You work in close partnership…
Added 14 mins ago
Director of Accounting
Vaco
Toronto, ON · Etobicoke, ON
$150,000 to $180,000 CAD / year
Full-time
…over 1,000 employees worldwide and a strong reputation for technical excellence, the organization provides specialized services to large-scale industrial and utility clients while operating…
Added 30 mins ago
310T Licensed Truck & Coach Diesel Mechanic/Technician
Ryder Supply Chain Solutions
Kitchener, ON
Full-time
Vocational or Technical Certification preferred Post Secondary degree or Technical Certifications
Added 30 mins ago
310T / 310J Licensed Truck & Coach Diesel Mechanic/Technician
Ryder Supply Chain Solutions
Teeswater, ON · CAN - Teeswater ON
Full-time
· Vocational or Technical Certification preferred Post Secondary degree or Technical Certifications
Added 45 mins ago
Collaboration & AI DevOps Engineering Specialist (Microsoft 365 & CoPilot)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are seeking a Collaboration & AI DevOps Engineering Specialist with a strong technical background to design, build, operate, and continuously improve our Microsoft 365 collaboration…
Added 45 mins ago
Performance Engineering Lead
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 45 mins ago
Multimedia Producer
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 45 mins ago
Senior Manager, Data Science
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 45 mins ago
Senior AML IT Developer
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 45 mins ago
Incident Management Analyst
BMO
Barrie, ON · Toronto, ON · SCC
Full-time
Added 1 hour ago
Silicon Validation/Characterization Engineer - 18757
Synopsys
Ottawa, ON
Strengthen team capability by mentoring junior engineers, sharing validation best practices, and leading technical workstreams on major silicon programs
Added 1 hour ago
Technical Support Engineer 3
Adobe
Ottawa, ON
Full-time
The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and…
Added 1 hour ago
HR Recruiter
Dawn Recruiting Agency
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
Technical Proficiency – Familiarity with ATS platforms such as Workday, LinkedIn Recruiter, and Microsoft Office.
Added 1 hour ago
Thermal Mechanical Engineering Undergraduate Intern, GPU Platforms
Intel Corporation
Toronto, ON · CAN - - Toronto
Full-time
Analytical problem-solving: Uses data and a structured approach to investigate technical problems.
Added 1 hour ago
Multimedia Producer
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 1 hour ago
Software Developer, Hosted Platform Services
Cisco
Toronto, ON
Full-time
…compliant, and optimized for high-performance operations. As a key technical leader, you will provide critical guidance and mentorship to junior team members while collaborating with…
Added 2 hours ago
Java Distributed Systems Engineer - Montreal - Fintech
Adaptive Financial Consulting
Montreal, QC
Participate in code reviews, pairing, and technical discussions to raise the quality of our work.
Added 2 hours ago
Senior AML IT Developer
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 hours ago
Digital Architect
Long View Systems
Vancouver, BC
…technology strategies. Leveraging your consulting expertise and technical leadership, you will help organizations solve complex challenges, accelerate digital transformation, and achieve…
Added 2 hours ago
Technical Product Owner, AI-Enabled Enterprise Solutions
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 hours ago
Bilingual Technical Recruiter
VK CONSULTING SERVICES
Montreal, QC
Contract
Bilingual Technical Recruiter - Must be fluent in French and English
Added 2 hours ago
IT Site Support Supervisor
Baker McKenzie
Toronto, ON
$81,000 to $90,700 CAD / year
…efficiently and effectively. This role provides both hands-on technical support and leadership to the local IT support function, ensuring the timely resolution of incidents, service…
Added 2 hours ago
Business Analytics Lead Analyst - Vice President
Citi
Mississauga, ON
Full-time
…considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple…
Added 2 hours ago
Director, Journey Enablement, Self-Serve Onboarding & Servicing
BMO
Toronto, ON · BMOPLACE
Full-time
Added 2 hours ago
Manager, Journey Enablement, Assisted Onboarding
BMO
Toronto, ON · BMOPLACE
Full-time
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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