Find work in Canada.

320,997 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 27 mins ago
Senior Manager, Campaign Marketing
eSentire
Canada
…stakeholders and deliverables forward, and focus the team on improving lead-to-MQL-to-SQL conversion. You work as part of a small campaigns and customer marketing team and partner daily…
Added 55 mins ago
Technical Program Manager
Raas Infotek
Vancouver, BC
Contract
Looking for an experienced Technical Program Manager to lead Front End application development programs. The role involves managing delivery, stakeholder engagement, team coordination, and…
Added 55 mins ago
Program Manager
Raas Infotek
Vancouver, BC
Contract
Looking for an experienced Technical Program Manager to lead Front End application development programs.
Added 55 mins ago
Program Manager with Front End skills
Raas Infotek
Vancouver, BC
Contract
Looking for an experienced Technical Program Manager to lead Front End application development programs.
Added 57 mins ago
Gestionnaire des contrats / Contract Manager
Genetec
Remote, Canada
Full-time · Remote
Added 1 hour ago
Senior Web Compatibility Engineer
DuckDuckGo
Remote, Canada
$178,500 USD / year
Full-time · Remote
Working on the Web Dependability Engineering team, you'll make sure websites just work in DuckDuckGo's browsers across Mac, Windows, iOS, and Android, helping ensure our users have the…
Added 1 hour ago
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
Pwc Canada
Vancouver, BC
Full-time
…projects and programs. As part of our team, you'll leverage your technical expertise in data engineering and software development to build the digital tools, platforms, and data solutions…
Added 1 hour ago
Project Controls & Data Analyst
Conexus Nuclear Inc. (Conexus)
Toronto, ON
$75,000 to $90,000 CAD / year
Full-time
…of contact for supplier project managers, contract officers, lead authors and/or their managers, maintaining accurate contact and relationship records, driving on-time submission of cost…
Added 1 hour ago
Web Application Developer
Flynn Group of Companies
Mississauga, ON
$70,000 to $110,000 CAD / year
Full-time
Flynn Group of Companies, North America’s leading building envelope contractor is looking to hire a Web Application Developer to work in our beautiful Mississauga location.
Added 1 hour ago
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC Canada
Vancouver, BC
Full-time
…projects and programs. As part of our team, you'll leverage your technical expertise in data engineering and software development to build the digital tools, platforms, and data solutions…
Added 1 hour ago
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 1 hour ago
Senior Full Stack Developer
LIV-Machobear
Vancouver, BC
$120,000 to $150,000 CAD / year
Full-time
We are currently on the lookout for a skilled senior Full Stack Developer who brings a strong technical background with a focus on front-end development, and a passion for building…
Added 1 hour ago
Canada - Geospatial Data & GIS Solutions Lead
Barrick Mining Corporation
Toronto, ON
Full-time
Barrick is looking for a Geospatial Data & GIS Solutions Lead. The successful candidate is responsible for supporting and advancing geospatial data, GIS, remote sensing, data integration…
Added 2 hours ago
Product Owner - B2B Solutions
Air Canada
Dorval, QC
Full-time
…providing effective digital experiences, reliable information, technical resources and relevant guidance. The NDC Portal and Agent Reference are among the key solutions supporting this…
Added 2 hours ago
Software Developer
Equifax
Montreal, QC · CAN - Montreal
Full-time
2 ans ou plus d'expérience en HTML, CSS et développement web / frontend.
Added 2 hours ago
Senior Software Engineer
Fleetworthy
Edmonton, AB
Collaborate with product team on technical feasibility and story breakdown
Added 2 hours ago
Principal Software Engineer, SecureAI
Okta
Toronto, ON
As a Principal Software Engineer on the Agent Access Policies sub-team in the Okta Secures AI, you will serve as the technical leader and compass for the Okta Secures AI Team. You'll work…
Added 2 hours ago
Manager, Software (Embedded & Digital Products)
Wabtec
London, ON
Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 2 hours ago
Development Team Lead
AMA - Alberta Motor Association
AB · Greater Edmonton Metropolitan Area
Full-time
As an agile development team lead for our Digital Experience team, you’ll get to fuel that passion and creativity while being supported by a team that treats you like family. With so many…
Added 2 hours ago
Aquatics Senior Technical Lead
Jacobs
Calgary, AB
$117,900 to $184,200 USD / year
Full-time
…and privately-owned infrastructure projects. You will provide technical direction and supervision for the duration of these projects, throughout the proposal, design, construction, and…
Added 2 hours ago
Aquatics Senior Technical Lead
Jacobs
Burnaby, BC
$117,900 to $184,200 USD / year
Full-time
…and privately-owned infrastructure projects. You will provide technical direction and supervision for the duration of these projects, throughout the proposal, design, construction, and…
Added 2 hours ago
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC
Calgary, AB · Vancouver, BC · Toronto, ON
Full-time
…projects and programs. As part of our team, you'll leverage your technical expertise in data engineering and software development to build the digital tools, platforms, and data solutions…
Added 2 hours ago
Performance Engineering Lead
TD
Toronto, ON
Full-time
…you are an Engineer, SDET or PE Architect, Developer, Tester, Lead, Manager everyone runs on the same set of basic principles in an effort to remain the best ever PE team to work…
Added 2 hours ago
BCIT - Technical Career Fair
Optis Consulting
Vancouver, BC
Full-time
Assisting in the development of technology solutions and translating client business requirements into system and technical requirements to ensure alignment with enterprise architecture…
Added 3 hours ago
Security Engineer, AI Security
Amazon
Vancouver, BC
…apply security engineering best practices in a broad range of technical…

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

Apply About employer

More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

Not detected in the job text

Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

Report this job