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Added 1 hour ago
M
Delivery Lead, Media Operations
Monks
Toronto, ON
- Full-time
…LinkedIn, all applications must be submitted through our official website…
Added 2 hours ago
Digital Marketing Manager
Fastco
Vaudreuil-Dorion, QC
As Digital Marketing Manager, you will lead the strategy and execution of our expanding digital ecosystem, driving brand awareness, engagement, and sales across our industry-leading alloy…
Added 3 hours ago
R
Stage - Hiver 2027 - Gestion et analyse de données clients / Internship - Winter 2027 - Customer Master Data Analysis and Management
RTX
Longueuil, QC
- Full-time
…participera activement à des projets qui ont un impact sur l'expérience des employés et des clients externes. La complexité et la progression des tâches seront adaptées aux forces du…
Added 6 hours ago
BR
Sr. Marketing Manager (18 month contract)
Brookfield Residential
Calgary, AB
- Full-time
The Sr. Marketing Manager is responsible for developing and executing the Alberta Homes annual marketing strategy and budget, leading integrated campaigns and initiatives that drive lead…
Added 8 hours ago
C
Analyst, Sales and Marketing (French Services) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
Knowledge of the media industry, media buying agencies, and/or experience in the television and digital media is an asset.
Added 8 hours ago
C
Producer - Olympics, Paralympics and CBC Sports Partnership Content LA28
CBC/Radio-Canada
Toronto, ON
- Full-time
Experience working in both traditional media, such as television broadcast and digital content production supported by camera and editing skills for pre-production and media management;
Added 9 hours ago
O
B2B Sales Closer for Marketing Agency
ORCAFY
Toronto, ON
- Full-time
Previous experience selling digital marketing services
Added 10 hours ago
FH
Marketing Manager
Fairmont Hotels & Resorts
Whistler, BC
- Full-time
Fairmont Chateau Whistler is seeking a creative and commercially minded Marketing Manager to help tell the story of one of Canada's most iconic mountain resorts. Combining strategic…
Added 11 hours ago
UO
Senior IT Auditor, VP Finance
University of Calgary
Calgary, AB
- Full-time
Reporting to the IT Audit Manager, the Senior IT Auditor plays a key role in delivering the University's technology audit program. This position is responsible for executing and leading IT…
Added 11 hours ago
KM
Business Development Executive
Kipling Media
Vancouver, BC
- Full-time
Kipling Media is a marketing and web agency based in Vancouver, BC, working with clients across Canada. We provide integrated marketing across digital, traditional and experiential channels.
Added 11 hours ago
BL
MARKETING & COMMUNICATIONS SPECIALIST, CONTRACT
Business Link Alberta
Calgary, AB
- Full-time
- Contract
…creation, social media, paid advertising, email marketing, website updates, webinars, events, sponsorships, community engagement, out-of-home campaigns, and new…
Added 12 hours ago
R
Analyst, Sales and Marketing (French Services) (Hybrid/Telework)
Radio-Canada
Montreal, QC
- Full-time
Knowledge of the media industry, media buying agencies, and/or experience in the television and digital media is an asset.
Added 12 hours ago
R
Producer - Olympics, Paralympics and CBC Sports Partnership Content LA28
Radio-Canada
Toronto, ON
- Full-time
Experience working in both traditional media, such as television broadcast and digital content production supported by camera and editing skills for pre-production and media management;
Added 12 hours ago
WC
Ingénieur en test et conception mécanique / Test & Mechanical Engineer
Wabtec Corporation
Montreal, QC
- Full-time
…maritime et industriel. S'appuyant sur près de quatre siècles d'expérience collective au sein de Wabtec, GE Transportation et Faiveley Transport, l'entreprise est devenue « Un seul Wabtec…
Added 12 hours ago
BP
Sr. Marketing Manager (18 month contract)
Brookfield Properties
Calgary, AB
- Full-time
The Sr. Marketing Manager is responsible for developing and executing the Alberta Homes annual marketing strategy and budget, leading integrated campaigns and initiatives that drive lead…
Added 12 hours ago
SS
Manager, Communications
Surrey Schools (School District #36 Surrey)
Surrey, BC
- Full-time
Reporting to the Director of Communications, the Manager, Communications will assume strategic leadership across all integrated communications functions: corporate communications, digital,…
Added 12 hours ago
Customer Service Manager - (Building Automation & Fire Systems)
Siemens
Ottawa, ON
As Client Service Manager - Building Automation and Fire Systems, you will foster relationships with assigned accounts in order to achieve agreed Order Intake budgets and maintain excellent…
Added 13 hours ago
TG
Marketing Coordinator
Triumph Group of Companies
Toronto, ON
- Full-time
Practical experience with Canva or Adobe Creative Suite, plus hands-on work with social media, email marketing, or website updates (a CMS, email platform, project management tool, or CRM is…
Added 13 hours ago
Marketing & Communications Manager
T6 Talent Partners
Toronto, ON
Manage CSMC’s digital presence, including website content, social media and targeted campaigns.
Added 14 hours ago
CT
Account Coordinator, Triangle Retail Media
Canadian Tire Corporation
Toronto, ON
- Full-time
3+ years of experience in account management for digital marketing programs (agency or client side).
Added 14 hours ago
EW
Gestionnaire de projet sénior / Senior Project Manager
Evolving Web
Remote, Canada
- Full-time
- Remote
…avec les clients et contribuer à leur succès? Vous avez de l’expérience dans la gestion réussie de projets de conception et de développement Web ainsi que des équipes qui y participent?…
Added 14 hours ago
A-
Development Team Lead
AMA - Alberta Motor Association
AB · Greater Edmonton Metropolitan Area
- Full-time
…your deep love for technology. You can’t help but dissect a website or an app to figure out how it works and how it could be improved for better experience for the end user. We could use a…
Added 14 hours ago
V
Demand Generation Specialist
Voltera
Waterloo, ON
- Full-time
Contribute to marketing campaigns across email, web, digital advertising, and other channels, ensuring they are executed correctly, optimized, and delivered on schedule
Added 15 hours ago
Administrator - 1 Year Term
Siemens
Quebec, QC
…portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent,…
Added 15 hours ago
Strategic Business Developer, Water/Wastewater, General Machine Building, Zone Americas
Siemens
Calgary, AB · AB · Oakville, ON · Montreal, QC · Quebec, QC · Richmond, QC
Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.

Adobe

Technical Support Engineer 3

Ottawa, ON, Canada

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. · Full-time

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Job details

Pay: The Canada pay range for this position is $83,700.00 - $108,700.00 annually.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Technical Support Engineer

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The Challenge

The Adobe Digital Experience Customer Support team provides round the clock technical assistance for the Adobe Journey Optimizer Solution. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. The Support Engineer will also be the primary support contact for designated Ultimate customers and will carry out proactive projects designed to manage the risk profile of key accounts.

What You’ll Do

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, web-conferencing and portal
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using AJO, Adobe Analytics, AEP and CJA solutions
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Product & Cloud Engineering staff in resolving product issues
Partner with Technical Account Managers when delivering outcomes for Premier Support clients.

What You Need To Succeed

Up to three years of experience in a customer support environment in a high- tech setting; preferred having worked as a named/assigned resource for specific accounts
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with JavaScript, jQuery, HTML and CSS
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST and PHP
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

The Canada pay range for this position is $83,700.00 - $108,700.00 annually. Pay within this range may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the pay range during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Please note that this job posting is being advertised to fill an existing vacancy.

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More about this job

Responsibilities

Provide technical support for Adobe Journey Optimizer and related Adobe Experience solutions, resolving customer incidents within service-level timelines and maintaining accurate incident records. Advocate for customers, troubleshoot and report product issues, collaborate with engineering and product teams, and support designated key accounts.

Requirements

The role seeks up to three years of customer support experience in a high-tech environment, strong communication and systematic problem-solving skills, and the ability to diagnose complex analytics implementation issues. Technical experience should include JavaScript, jQuery, HTML, CSS, SQL, databases, APIs, SOAP, REST, PHP, and debugging customer code.

Skills

Customer Support
Technical Troubleshooting
Problem Solving
Customer Satisfaction
Incident Management
JavaScript
jQuery
HTML
CSS
SQL
Database Management
APIs
SOAP
REST
PHP
Debugging

Visa sponsorship

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Keywords

Adobe Journey Optimizer
Adobe Analytics
Adobe Experience Platform
Customer Support
Technical Support
Incident Management
Service-Level Agreements
Customer Satisfaction
Customer Advocacy
Technical Troubleshooting
Analytics Implementation
Statistical Analysis
Large Data Sets
JavaScript
jQuery
HTML
CSS
SQL
Database Management
Data Insertion
Reporting APIs
SOAP
REST
PHP
Debugging
Client-Server Operations
Product Testing
Cloud Engineering
Technical Account Management

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